Transportation Coordinator / Courier (Current Employee) – Burnaby, BC – 27 May 2014
I prefer not to provide my review to the public.I prefer not to provide my review to the public.I prefer not to provide my revI prefer not to provide my review to the public.iew to the public.I prefer not to provide my review to the public.I prefer not to provide my review to the public.I prefer not to provide my review to the public.
Customer Service Representative (Former Employee) – Saint John, NB – 11 May 2014
Every call was different, one call you would have to think like a nurse, the next a lawyer, then a bank teller and then an Insurance adjuster, etc., very high security, every company that called had their own code, lots of times they didn't know it, so we had to try and help them find it. There was no time for socializing on the job, a few of us would gather at someones house to play board games or at someones house for a bon-fire in the summertime. The most enjoyable part of the job was helping the customers.
too many things to remember & they changed from day to day, not paid enough for the job.
Warehouse Worker (Former Employee) – Windsor, ON – 13 January 2014
Iron Mountain Incorporated is a reputable company in North America. Dealing with numerous confidential and classified documents sent from several companies, it was my responsibility to organize boxes in the warehouse according to our operating system. On an average eight hour day, i'd store around 800 boxes. These boxes weighed anywhere from twenty to sixty pounds, and no doubt all this lifting amongst three stories in our warehouse was extremely physically demanding. If no boxes were to be stored in a day, my other job in the company consisted of going through these paper documents, and scanning them in our system once they were requested back from the company, making sure we kept copy of the files. For the company's sake and privacy of others, I am never to disclose any information I have seen when employed for Iron Mountain. For the greater portion of the summer, I worked alone in the warehouse, I grew very tired easily and had no one to support me morally nor physically. It was very hard labour and I certainly did struggle at times but I had to stay mentally focused to get the job done and complete what was being asked of me. My manager, did not work in the warehouse, but several in times in the day he'd come check up on me, making sure everything was running smoothly, very good guy. Very small staff of four members, but we did work extremely hard and accomplished plenty during a day.
Productive and a very fun and upbeat place to work.
Customer Response Agent (Former Employee) – Saint John, NB – 2 October 2013
Very professional,enjoyed working with my co-workers.Sometimes the hardest part of the job is to multitask. Sometimes you would have to take inboud calls and enter faxes in the computer for the fax team. At times they would be over loaded with faxes. And we as a company where one large team and would help out that department for faxes that were requested had a cut off time that they needed to be entered in by.
Days shifts/no weekends
Sometimes it was hard to schedule a day off in advance for a doctors appt.
Courier assistant and Van Driver (Former Employee) – Toronto, ON – 2 May 2013
A tipical day starts with a morning team meeting where all concerns about the goals for that particular day are brought by the drivers, and clarified by the supervisor. While I worked at Iron Mountain, I learned about the importance of confidentiality and protection of the information. Also, working as a team is part of the learning. A daily part of the job is creating a good environment of interaction with co-workers as all the preparations to go on the road are done. Many customers with different personalities are waiting for you at all kind of companies. The daily duty of a "Mountanier" courier is to do deliveries and pickups of the items required by the customers and register them on the system, using a scaner software. It all need to be done in a timely manner. Driving through trafic and doing some lifting, might be the hardest part of the job. Finally, all picked up and/or returned items will return to base. I had a fun time while working hard. Having your breaks, making friends, and getting support from your team when is needed is also part of the job.
Paid breaks, Good benefits
Some customers do not have a freights elevator so you have to handle trough the stairs
Customer Care Associate for Records Management (Former Employee) – saint john – 15 February 2013
Best call center environment, management friendly and helpful, can be a bit stress full dealing with high pressure clients. Over all the clients are professionals and the job is easy a bit boring and repetitive but for call center it will be the best you've ever worked in.
Records Center Specialist (Former Employee) – Edmonton, AB – 11 December 2012
I learned much about document management and file retrieval. I learned mostly how to work independantly and set an example to my fellow co-workers. We handled material that was confidential and we had set timelines to manage. We had to scan in and out of work on time and count all of our work activities. I was very accountable and responsible for my work and time. I liked working as a team and accomplishing work goals. We had a good positive manager who made work fun and encouraged us within her capacity as a manager.
bonuses, work independently and as a team, learn different aspects of the business.
worked the night shift when i wanted the day shift.
I absolutely loved working for Iron Mountain.This enviroment was like my second home.
Customer Response Agent/Representative (Former Employee) – Saint John, NB – 2 October 2012
9am to 5 pm,Monday to Friday.I have learned a large amount working for this company.Management were great! Easy to get along with.I feel that for me there was no hard part of the job.Talking to our regular customers.
received a certificate when customer gave you a compliment with great customer service.
i do not feel there were any cons working for this company.
Telephone Sales Representative (Former Employee) – Saint John, NB – 9 September 2012
IM has a great office atmosphere and does not look or feel like other call center jobs. The management team for the most part were very understanding and most of the time had an open door policy. The hours were great, no weekends, the staff/management team did little things to show their appreciation (ex. cooking breakfast for the whole center, dress down days, etc)
were not flexiable when it came to vacation, snow storms, sick days like their sister center in collegeville.
Data Entry (Former Employee) – Laval, QC – 16 August 2012
As a note, as I was a part-time worker, the star ratings of this particular company would probably be completely different coming from a full-time employee as they probably have more benefits, pay, etc. A typical day at work would consist of coming in, and typing up orders all day. We would be timed on our typing speed everyday. We had to maintain a certain quota. It wasn't mandatory but more implied. Speed was essential. In the beginning, I wasn't too happy with the job. It was nothing like I had imagined. I found it very boring and repetitive. I learned how to control my anxiety and come up with ways to start enjoying the job. My French also strengthened. Management was excellent. Very friendly and understanding. My co-workers were fine as well. The hardest part of my job was in the beginning of my job, when I had to accept that the task will be the same all day long. The most enjoyable part of the job were the people. They were really friendly.