Iron Mountain Employee Reviews

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1.0
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Labour job
Record Centre Specialist (Former Employee) –  Mississauga, ON13 October 2018
Shipping and receiving of information including hard copies and soft copies and put into shelve and scan and submit report to supervisor. timings are 8:00am to 4:30 pm Monday to Friday.
Pros
Long Term
Cons
Not permanent
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4.0
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fun
Customer service Representative (Former Employee) –  brampton, on13 September 2018
good place to work lots of incentives, a work place that cared about their employees. very good open door policy
fun managers and co workers. enjoyed going into work
Pros
motivated managers
Cons
none
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3.0
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Leadership Role Experince within a Support Team
Records Management Supervisor (Former Employee) –  Saint John, NB11 September 2018
I was able to gain experience managing a team that was customer support oriented rather than sales.

The coaching and development delivered here that differed from the outbound telesales contact center was more tailored to problem solving, accountability, and learning business process.

The local office closed after three years of me joining the leadership team.
Pros
Ability to Manage a Support vs Sales Team
Cons
Closure
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3.0
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Stressful workplace
Operations Supervisor (Former Employee) –  Edmonton, AB24 August 2018
People to work with ok. Management pretty bad, with a lot of expectations. All based on metrics and once you fail at something, feels like you're on trial being treated like biggest criminal. Management had no communication skills with employees and just care about metrics instead of hearing out employee concerns. Good benefits and bonuses.
Pros
Travel time, employee events
Cons
Long hours, high expectations for the pay, low increases
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2.0
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Just another worker
Record Center Specialist (Current Employee) –  Kanata, ON22 July 2018
Don't expect advancement or respect here unless you suck up to management and work way more overtime than you should. The job is very physically draining and more tasks you take on...the more you are given. High turnover rate. Low wages. Takes a very long time to get acepted to full time (if at all).
Pros
Free food often
Cons
Disorganized, clueless about morale
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3.0
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4 Years at Iron Mountain
Record Centre Specialist/Contingent worker (Former Employee) –  Kanata, ON5 July 2018
A typical shift would be 8:30am to 5:00am with 30 mins unpaid lunch. I would clock immediately once entering the building. I would then receive work orders to complete while checking my work e-mail for possible additional tasks. I would continue to do so until the tasks are complete on time and when the shift ends with occasional overtime.

I learned the use of software programs Request and Safekeeper Plus. I learned further use of Outlook and MS Excel.

Management wasn't the greatest. There was quite a turnover rate within the leadership and supervisor staff. Lack of consistency and objectivity.

Workplace culture was great! Very fun and casual. The culture balanced out the workplace stress.

Hardest part of the job was the daily labour of lifting 50lbs at awkward heights in a tight, dirty, dusty environment with 3 floors and a quota.

The most enjoyable was the coworker atmosphere and the culture.
Pros
Occasional free food, BBQs, Golf tournament, Xmas party.
Cons
The enviroment and long labour hours with a quota
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4.0
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Salaire et conditions très bonnes.
Chauffeur/livreur/représentant (Current Employee) –  Québec City, QC26 June 2018
Des conditions bonnes. Mais le management ne semble pas savoir ou il s'en va !
Des promesses non tenues, beaucoup d'exigeances et de procédures...et très peu de gratification, sinon le bla bla qui ne veut rien dire.
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5.0
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very good work environment
Shipper/Receiver (Former Employee) –  Brampton, ON11 June 2018
A good place to work, fun people, outgoing supervisor. everybody gets treated with respect and the work environment was good, everybody was friendly, overall a good place to work at.
Pros
good people
Cons
heavy lifting
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3.0
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good job for a student
Record center specialist (Former Employee) –  Laval, QC23 May 2018
routine and physical but a good job if you are a student or if you can climb up the ladder of management. not alot of interaction with people so the days can get long but overall it's not bad
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4.0
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Awesome company
Preferred Client Services CSA II (Current Employee) –  Saint John, NB11 May 2018
Almost always promotes from within. Recognizes effort and great work. Excellent pay/benefit and bonus structure. Work in a team and on your own. Employees are given all tools needed to succeed
Pros
I work from home
Cons
Management is in the us
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5.0
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Very well oriented company.
Courier (Former Employee) –  Brampton, ON8 May 2018
They work with evenly with all. The management is very well balanced which care for all. They surely keep an eye on well being of all employees always.
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5.0
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Environnement agréable
Manutentionnaire (Former Employee) –  Laval, QC11 April 2018
Environnement agréable ,respect envers les employés
Pros
Café gratuit
Cons
Pas de point négatif
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5.0
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productive and easy going
Record Center Specialist - Contract (Former Employee) –  Kingston, ON4 April 2018
only working with two other guys all day as long as everyone was in a good mood the day went quick. got a few free lunches out of the month I was there, iron mountain to seem to appreciate their employees. would definitely go back to working here.
Pros
free lunch - great hours
Cons
contract work
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3.0
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files, files and more files
Vault Data Retrieval Technician (Former Employee) –  Calgary, ABFile files and more file16 February 2018
Very physically demanding job. Lots of lifting. Must work fast environment. Brain engaged constantly. Physical job and wage not on par. Management were just ok.
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5.0
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Very good place to work
IMAGING CO-ORDINATOR (Former Employee) –  70 talman court concord ont14 February 2018
Overall Iron-mountain is the best company i have ever worked.
They do care about there employees , but just because of the down time in the company they have to let go some of the employee recently .
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2.0
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Bad management
COURIER (Former Employee) –  Edmonton, AB8 February 2018
Micro mange everything. Never get any help with big pick ups or delivery. With all the meetings they have, it's a wonder we got to service actual customers.

Expected to work weekends for awhile and we were poorly trained on that part of the job, which was not our primary role. Long days. Very punitive point systems. And if you made a mistake it's up to 3 managers on 1 against you. They walk around scowling half the time.
Pros
Boot allowance was pretty good.
Cons
Long days, hard to get off early if you had to.
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3.0
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management is top heavy
Record Centre Specialist (Current Employee) –  Calgary, AB29 January 2018
when i first started this job was great fair amount of work and hours that weren't so hard. over the last year however management has shifted and our days have become difficult beyond what it should be.
Pros
nice pay
Cons
managment or lack there of
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3.0
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Physically demanding
Record Centre Specialist (Former Employee) –  Oakville, ON29 January 2018
Must hit your numbers almost all the time or you will be reprimanded then fired. The job is very physically demanding and stressful for the amount of pay.
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5.0
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Productive and safe workplace
General Labourer (Summer) (Former Employee) –  Ottawa, ON7 January 2018
Iron mountain was a great job with a concern for your overall health and safety while on the job. projects could become demanding at time and work was very physical. but employees were rewarded every couple of weeks with free lunches.
Pros
Safety and excellent management
Cons
very physical
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4.0
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good pay long hours
TRANSPORTATION SUPERVISOR (Former Employee) –  Scarborough, ON13 December 2017
23.5 years 13 in supervisory role, long hours needed with my position
enjoyed my experience, management had us plan extra activities to keep up morale
Pros
morale high
Cons
hours
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Overall rating

3.8
Based on 1,839 reviews
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3.7Work/Life Balance
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