iQor Employee Reviews

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4.0
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productive and Fun
Client Service Agent (Current Employee) –  Toronto, ON18 June 2018
Learned a lot in this company in terms of client relationship, Value and well managed. I enjoyed working for IQOR, the only disadvantage was the benefits and the raise.
Pros
Pot lucks
Cons
The Pay
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2.0
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easy work but management treat workers bad and violate health regulations
Shipper/ Receiver, Dell NBD (Former Employee) –  Toronto, ON28 November 2018
Cons:
-Workplace is very hot in summer with no AC and cold in winter
-Management try to force workers to do overtime and will punish you if you don't
-Not a diverse workforce and people will not talk to you if you're from a different background
-Management is not properly trained on how to deal with certain situations
-Favoritism is present (And if you're not the favorite you'll be forced to do standing jobs all day and not allowed to rotate)
-Management literally threatens workers
-Will change your shift time without your consent and with little notice
-no recognition to hard workers
-smells bad...

Pro
-got free lunches and dinner when company met targets
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1.0
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i dont approve
Sales Executive (Former Employee) –  Toronto, ON22 December 2018
iqor had alot of issues. although their training was adequate as far as call centers go their work culture made it impossible to work. there was competition between team leads and they would sabotage each others agents. u were expected to take out bound calls non stop with less than 10 seconds difference between one call ending and the other coming in. you had to say hi and read vital details within that first couple of seconds where already you were under pressure.
Pros
get free on time.
Cons
very unrealistic targets and no structure.
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3.0
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If you want to be an emplyee for the rest of your life
Inbound Customer Service Representative (Former Employee) –  Toronto, ON4 September 2018
Hard work with low pay. Computer work and fast paced environment. Good amenities with gym and workout. Good location. Long hours can be hard in a call center with the required work load ad duties. Overall Good experience for how one behaves under pressure!
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4.0
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Great Place to Start
Operations Supervisor and Trainer (Current Employee) –  Toronto, ON19 March 2018
Great place to start as an agent. Plenty of opportunity to move up to a team lead/supervisor position. While the wage starts low and the benefits are not great, the work place is full of great staff.
Pros
Job mobility
Cons
Unpaid breaks/lunches, subpar benefits, low starting wage
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5.0
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productive,fun place to work
Operations Manager (Former Employee) –  Calgary, AB14 September 2018
I enjoyed working there. Great team atmosphere.Fast paced,constant
changes.Supportive management both with positive and negative feedback..Clean safe place to work.
Pros
lots of oportunity for advancement
Cons
Company closed the Calgary location
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5.0
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Great place to work for 1-2 years max
Telemarketer (Former Employee) –  Toronto, ON20 February 2018
I was one of the few selected to train some agents in Trinidad on an all expense paid business trips. During the off peak times it was amazing. All that free time comes at a price because during ramp periods it gets extremely challenging, plus side is that Overtime was offered.

2x10 min breaks + 1x30 min lunch. Breaks are paid for.

Iqor is a massive company 40'000 employees over 19+ countries. With all the normal problems i.e communications problems between various levels of management, but what's new in the workforce
Pros
Pretty flexible hours if you've been there long enough
Cons
Job security is dependant on the client, and whether it is on or off-season
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5.0
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amazing place
Customer Service (Former Employee) –  Cambridge, ON23 May 2018
provide outstanding customer service, answer phones and any questions customers may have. Computer work and filing was apart of daily duties. I have learned to work faster under pressure. The workplace culture and managment was amazing ! The hardest part of work was that there was always over time available and i would always want to work. Everything was enjoyable
Pros
environment
Cons
long hours
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5.0
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Fun
Junior Human Resources Generalist (Current Employee) –  Toronto, ON11 December 2018
At IQOR you will enjoy working with your colleagues who are very helpful and site management are always on hand to listen to employee concerns. Very good experience.
Pros
Everything
Cons
Everything
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5.0
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Good place to work
Junior Human Resources Generalist (Current Employee) –  Toronto, ON18 November 2018
In addition to their stellar existing employees, IQor just made a huge addition to their lineup, current HR very good and accessible to all employees and management.
Pros
Flex time
Cons
None
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5.0
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Iqor is awesome
TEAM LEADER/SENIOR CORE AGENT (Current Employee) –  Toronto, ON10 December 2017
IQOR is awesome. The work environment is amazing. People are friendly. Just an overall lovely place to be. So much to learn and so much opportunity to flourish. Very fast pace. Awesome customers. A place that donates and fundraises. IQOR is just awesome.
Pros
overtime available
Cons
overtime sometimes not optional
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5.0
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Fun Place to work
RECOVERY ANALYST (Former Employee) –  Montreal, Quebec11 October 2018
It felt like working with my family. Good and ergonomic environment to work. The CEO is amazing. I would recommend this place to people. For people who like doing OT, go there !
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3.0
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Productive
Outbound/Inbound Sales Representative (Former Employee) –  Toronto, ON7 September 2018
need a new business strategy and plan. Teaches you how to handle inbound and outbound calls in a professional matter. Teaches you negation skills and communication skills.
Pros
friendly environment
Cons
hours and management
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5.0
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friendly workplace, and hard working employees.
Cheryls Cookies, The Popcorn Factory service. (Former Employee) –  Toronto, ON16 January 2019
A typical day at work would be singing into your computer and answering calls right away, assisting customers with placing orders. Like a normal call center.
Pros
friendly environment, 3 breaks, peaceful
Cons
sitting for too long, Uncomfortable
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4.0
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Collections
Collector Agent (Former Employee) –  Toronto, ON5 September 2018
This was my first job in Canada. As a debt collector agent, was hard to be calling people all day long none stop to make them pay. I understand they owe money and they need to pay as agreed with the company they got the service from, but is frustrating to get the customer frustration with the company on the phone all the time and their complaints and their 100 problems for witch they won’t pay their bill.
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5.0
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Great workplace where the provided ongoing training.
Assistant VP of Operations (Former Employee) –  Montréal, QC6 May 2018
I loved working at Iqor. Career advancement possibilities. Great team environment. Bonus plan with detailed goals. Excellent coaching team and great software for communication with management and HR.
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5.0
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Great company !
Sr. Agent (Former Employee) –  Toronto, ON22 May 2018
Very good working environments with helpful supervisors. Some of the employees tend to get in arguments, but overall a very good company. Sometimes management can seem overloaded and lack of complete control can be felt, but I personally think each agent should bare in mind client expectations
Pros
Very Helpful
Cons
Incredible client expectations
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1.0
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unorganized
Call Centre Representative (Former Employee) –  Toronto, ON23 September 2017
one of the most unorganized companies ive worked for with NO benefits. this would mean no matter what happens after your 3 month probation theres no raise there is no dental there is nothing to recive other than a cheque that mostly wrong.
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2.0
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stuck at a desk all day repeating the same sales pitch 100+ phone calls
Call Center Sales Representative (Former Employee) –  255 consumers road28 June 2018
stuck at a desk all day repeating the same sales pitch 100+ phone calls
there was often problems in the office that would let you leave the office BUT WITHOUT PAY
Pros
good way to get a job fresh out of high school
Cons
boring repeative
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3.0
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friendly atmosphere
Licensed collection agent (Former Employee) –  North York, ON29 July 2018
I got a chance to get into the collection job . It is a friendly work place Feels like a home away from home .Helps to grow in to the industry.People are friendly
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Overall rating

3.4
Based on 3,263 reviews
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3.3Work/Life Balance
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