Customer Service (Former Employee) – Cambridge, ON – 23 May 2018
provide outstanding customer service, answer phones and any questions customers may have. Computer work and filing was apart of daily duties. I have learned to work faster under pressure. The workplace culture and managment was amazing ! The hardest part of work was that there was always over time available and i would always want to work. Everything was enjoyable
Sr. Agent (Former Employee) – Toronto, ON – 22 May 2018
Very good working environments with helpful supervisors. Some of the employees tend to get in arguments, but overall a very good company. Sometimes management can seem overloaded and lack of complete control can be felt, but I personally think each agent should bare in mind client expectations
Telemarketer (Former Employee) – Toronto, ON – 20 February 2018
I was one of the few selected to train some agents in Trinidad on an all expense paid business trips. During the off peak times it was amazing. All that free time comes at a price because during ramp periods it gets extremely challenging, plus side is that Overtime was offered.
2x10 min breaks + 1x30 min lunch. Breaks are paid for.
Iqor is a massive company 40'000 employees over 19+ countries. With all the normal problems i.e communications problems between various levels of management, but what's new in the workforce
Pretty flexible hours if you've been there long enough
Job security is dependant on the client, and whether it is on or off-season
Senior Sales Representative (Former Employee) – Scarborough, ON – 10 February 2018
This is the 1800Flowers job at IQOR.
This job is obviously a lot of sitting. Be prepared to be badgered with questions or stared at if you want to stand up to stretch your legs as your managers stare at you with disapproval.
Every single one of your breaks in questioned, even if you sit at your desk to blow your nose. (No exaggeration here.)
In your down time with the mics muted and no customers, you're not allowed to talk to your co-workers who sit beside you. Even though you sit intimately close with many people there. I remember being told to "read the manual" Have fun doing that 1,000 times regardless of how well you do your job and if you've remembered it. You will see favourites get away with this though.
They show serious favouritism. People will be on e-mails all day and chatting, but God-Forbid if you want to switch from calls to e-mails to give your throat a break.
On top of that one person could be working diligently and their counterparts are fooling around, but they are favourites, so it's okay.
I remember a girl was on her break and was sitting next to another co-worker to coach him. She was told to leave the floor for her break, meanwhile the favourites all sat at their desks fooling around on their breaks. The hypocrisy made me disgusted.
The managers fool around a lot. I mean all they do is joke around, but don't partake. They are literally there to bring you down. It seems like fun at the time, but you will be reprimanded for it.
They will most likely let you go before you've worked there for 6 months. This way you cannotmore... fight back for wrongful dismissal.
You need a 98% job attendance rate. Favouritism comes into play here a lot. (Co-worker away every day for 3 weeks except maybe 1 or 2 times a week they would come in. They are full time. Asked them what happened, said they were sick with strep throat. They brought a doctor's note.) Another Co-worker had their wisdom teeth removed. They had surgery, and missed days. One day they were throwing up (because of their medication, and went home early. They came back with a doctor's note. Regardless, they were let go soon after for attendance, even though they tried to power through, and the other co-worker did whatever they wanted.)
Even if you are sick, or if you need to take a loved one to the hospital. (My co-worker's mother was sent into surgery. She was her only relative in Ontario and wanted time to take care of her.)
Regardless of your doctor's note, or the severity of your condition, if you haven't given notice at least 1 week prior, it's ground for dismissal. (Co-worker's hand was slammed in their car door. They missed work for 2 days, and finally came in with a cast and a doctor's note. They were fired soon after.)
I CANNOT STRESS THIS ENOUGH. DOCTOR NOTES WILL NOT SAVE YOU. I don't mean a little "I have a headache." I mean "I have appendicitis and cannot come in." Your attendance will go down. You get a fleeting warning like "Hey, come in tomorrow." then surprise you with "Your attendance sucks."
If you have kids, I feel bad for you. They are not accommodating at all to families.
If you want time off for the holidays, book it 3 months in advance or you will be denied time off. If you want a religious holiday off, forget that too. If you're scheduled to work you work.
These experiences I'm talking about are what happened to several of my co-workers. The final situation about wanting a religious holiday off is my own. I wanted to be at church for good Friday, I told them about it 1 week in advance and they said I need to work that day, and can't give it to me.
Of course I didn't attend work that day. I was reprimanded for not going in of course.
I quit soon after.
You cannot move up in this job. They will have other job positions that they say they look for inside hires first. They do not.
On a final note tie your lunch up in many bags. Make it look as undesirable as possible. I've had my lunch stolen several times, container and all. Regardless of voicing my opinion, nothing was done.
Sales Representative (Outbound call center) (Former Employee) – Toronto, ON – 11 December 2017
The pay is great and if you can deal with the constantly being on the phone and getting paid 15 bucks and hour thats for you. However there is 4 weeks of training at 12$ per hour. and it carries on to your first pay cheque so after 6 weeks you wills tart getting paid 15 nucks an hour.
TEAM LEADER/SENIOR CORE AGENT (Current Employee) – Toronto, ON – 10 December 2017
IQOR is awesome. The work environment is amazing. People are friendly. Just an overall lovely place to be. So much to learn and so much opportunity to flourish. Very fast pace. Awesome customers. A place that donates and fundraises. IQOR is just awesome.
Call Center Representative (Current Employee) – North York, ON – 26 October 2017
Breaks where only 10 minutes. Days are stuck at a cubical repeating the same script over and over again a minimum of 90 times a day. The mobility sales commission for each sales is only $12 and tablet saels are only $2.00 before taxes.
Call Centre Representative (Former Employee) – Toronto, ON – 23 September 2017
one of the most unorganized companies ive worked for with NO benefits. this would mean no matter what happens after your 3 month probation theres no raise there is no dental there is nothing to recive other than a cheque that mostly wrong.
Customer Service Representative (Former Employee) – Toronto, ON – 29 July 2017
this company is by far the worst comp;any you can work for iqor is a company where is very unprofessional and a disgusting place to work for. all the bed bugs and roaches your better getting a job at a fast food then work for iqor. The managers are all unfair if they like you your going to keep your job an if they dont then dont expect to be staying for long .
Jr sales agent (Current Employee) – Toronto, ON – 26 July 2017
Iqor is a place of under qualified management. Management is unsupportive , not helpful when it comes to fixing client problems and hypocritical. They favour employees who get sales and whom they like. If you can't get sales and they don't like you, don't expect to stay long at iqor. They are very strict when it comes to rules, for certain people. You are not allowed to eat, have bags, or read(occupy) yourself at your desk. You may quietly talk to your seat partner. You will get suspended for just about anything at this job. Including: eating at your desk ( which you will frequently see managers eating birthday cake on the floor), taking breathers between calls, exceeding your 10 min break or 30 min by even just a minute. Although pay is good, they amount of things you are put through, you will not look forward to coming to work the next day. Iqor is not a place of fairness and equality. If you are looking for a relaxed, inclusive and fair job, try McDonald's you would have a better time there.
Pay, and very very nice co works (managers not included)
Outbound Sales Agent (Current Employee) – Victoria Park, ON – 30 June 2017
The call centre is repetitive environment, going in sitting down calling customers. Majority of the time customer does not want to be on the phone. It is a multicultural environment, with many different people. Peers always there to help you with sales and most team leaders are friendly and helping.