easy work but management treat workers bad and violate health regulations
Shipper/ Receiver, Dell NBD (Former Employee) – Toronto, ON – 28 November 2018
Cons: -Workplace is very hot in summer with no AC and cold in winter -Management try to force workers to do overtime and will punish you if you don't -Not a diverse workforce and people will not talk to you if you're from a different background -Management is not properly trained on how to deal with certain situations -Favoritism is present (And if you're not the favorite you'll be forced to do standing jobs all day and not allowed to rotate) -Management literally threatens workers -Will change your shift time without your consent and with little notice -no recognition to hard workers -smells bad...
Pro -got free lunches and dinner when company met targets
Sales Executive (Former Employee) – Toronto, ON – 22 December 2018
iqor had alot of issues. although their training was adequate as far as call centers go their work culture made it impossible to work. there was competition between team leads and they would sabotage each others agents. u were expected to take out bound calls non stop with less than 10 seconds difference between one call ending and the other coming in. you had to say hi and read vital details within that first couple of seconds where already you were under pressure.
If you want to be an emplyee for the rest of your life
Inbound Customer Service Representative (Former Employee) – Toronto, ON – 4 September 2018
Hard work with low pay. Computer work and fast paced environment. Good amenities with gym and workout. Good location. Long hours can be hard in a call center with the required work load ad duties. Overall Good experience for how one behaves under pressure!
Telemarketer (Former Employee) – Toronto, ON – 20 February 2018
I was one of the few selected to train some agents in Trinidad on an all expense paid business trips. During the off peak times it was amazing. All that free time comes at a price because during ramp periods it gets extremely challenging, plus side is that Overtime was offered.
2x10 min breaks + 1x30 min lunch. Breaks are paid for.
Iqor is a massive company 40'000 employees over 19+ countries. With all the normal problems i.e communications problems between various levels of management, but what's new in the workforce
Pretty flexible hours if you've been there long enough
Job security is dependant on the client, and whether it is on or off-season
Customer Service (Former Employee) – Cambridge, ON – 23 May 2018
provide outstanding customer service, answer phones and any questions customers may have. Computer work and filing was apart of daily duties. I have learned to work faster under pressure. The workplace culture and managment was amazing ! The hardest part of work was that there was always over time available and i would always want to work. Everything was enjoyable
TEAM LEADER/SENIOR CORE AGENT (Current Employee) – Toronto, ON – 10 December 2017
IQOR is awesome. The work environment is amazing. People are friendly. Just an overall lovely place to be. So much to learn and so much opportunity to flourish. Very fast pace. Awesome customers. A place that donates and fundraises. IQOR is just awesome.
Collector Agent (Former Employee) – Toronto, ON – 5 September 2018
This was my first job in Canada. As a debt collector agent, was hard to be calling people all day long none stop to make them pay. I understand they owe money and they need to pay as agreed with the company they got the service from, but is frustrating to get the customer frustration with the company on the phone all the time and their complaints and their 100 problems for witch they won’t pay their bill.
Sr. Agent (Former Employee) – Toronto, ON – 22 May 2018
Very good working environments with helpful supervisors. Some of the employees tend to get in arguments, but overall a very good company. Sometimes management can seem overloaded and lack of complete control can be felt, but I personally think each agent should bare in mind client expectations
Call Centre Representative (Former Employee) – Toronto, ON – 23 September 2017
one of the most unorganized companies ive worked for with NO benefits. this would mean no matter what happens after your 3 month probation theres no raise there is no dental there is nothing to recive other than a cheque that mostly wrong.