iQor Employee Reviews

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5.0
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Fun and energetic work environment.
Inside Sales Agent (Former Employee) –  Toronto, ON9 September 2019
A typical day at work would be to hit daily targets and this helped me to learn the aspects of sales in the Telecommunication industry. The management were great and the workplace were similar to all other call centre industry with a mix of younger and mature co-workers. The hardest part of my jobs is to make sure that the sales were processed accurately and the most enjoyable part of my job would be to make multiple sales in one call.
Pros
Monthly Incentives
Cons
N/a
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4.0
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respectful workplace
Process Engineer-Strategy and Operations (Current Employee) –  Toronto, ON7 April 2019
iQor is worldwide company that respect and protects its employees
at any time.
I am grateful to have chance to to work for iQor.
On daily basis I receive and process items and solve technical issues
related to Microsoft Business Units .
Pros
Fun with friends
Cons
Time management
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3.0
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Toxic Company Culture
Quality and Training Manager (Current Employee) –  Montréal, QC21 March 2019
At iQor you are underpaid and overworked. You will feel undervalued and unappreciated by management. The company does not have defined training or coaching structures. Performance evaluations are subjective
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5.0
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direction un peu partout
Agent senior (Current Employee) –  Montréal, QC7 February 2019
Il y a une bonne esprit d'équipe entre collègues. La pause de 30 minutes pour le diner est trop courte.
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5.0
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friendly workplace, and hard working employees.
Cheryls Cookies, The Popcorn Factory service. (Former Employee) –  Toronto, ON16 January 2019
A typical day at work would be singing into your computer and answering calls right away, assisting customers with placing orders. Like a normal call center.
Pros
friendly environment, 3 breaks, peaceful
Cons
sitting for too long, Uncomfortable
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1.0
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i dont approve
Sales Executive (Former Employee) –  Toronto, ON22 December 2018
iqor had alot of issues. although their training was adequate as far as call centers go their work culture made it impossible to work. there was competition between team leads and they would sabotage each others agents. u were expected to take out bound calls non stop with less than 10 seconds difference between one call ending and the other coming in. you had to say hi and read vital details within that first couple of seconds where already you were under pressure.
Pros
get free on time.
Cons
very unrealistic targets and no structure.
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5.0
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Fun
Junior Human Resources Generalist (Current Employee) –  Toronto, ON11 December 2018
At IQOR you will enjoy working with your colleagues who are very helpful and site management are always on hand to listen to employee concerns. Very good experience.
Pros
Everything
Cons
Everything
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2.0
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easy work but management treat workers bad and violate health regulations
Shipper/ Receiver, Dell NBD (Former Employee) –  Toronto, ON28 November 2018
Cons:
-Workplace is very hot in summer with no AC and cold in winter
-Management try to force workers to do overtime and will punish you if you don't
-Not a diverse workforce and people will not talk to you if you're from a different background
-Management is not properly trained on how to deal with certain situations
-Favoritism is present (And if you're not the favorite you'll be forced to do standing jobs all day and not allowed to rotate)
-Management literally threatens workers
-Will change your shift time without your consent and with little notice
-no recognition to hard workers
-smells bad...

Pro
-got free lunches and dinner when company met targets
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3.0
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Decent place to work
Operations Supervisor (Former Employee) –  North York, ON27 November 2018
IQor is a relatively decent place to work as an employee but upper management needs some serious work because their communication skills are extremely poor.
Pros
Salary, quarterly raises, coworker, extra hours
Cons
Leadership, communication
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5.0
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Good place to work
Junior Human Resources Generalist (Current Employee) –  Toronto, ON18 November 2018
In addition to their stellar existing employees, IQor just made a huge addition to their lineup, current HR very good and accessible to all employees and management.
Pros
Flex time
Cons
None
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5.0
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Fun Place to work
RECOVERY ANALYST (Former Employee) –  Montreal, Quebec11 October 2018
It felt like working with my family. Good and ergonomic environment to work. The CEO is amazing. I would recommend this place to people. For people who like doing OT, go there !
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5.0
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productive,fun place to work
Operations Manager (Former Employee) –  Calgary, AB14 September 2018
I enjoyed working there. Great team atmosphere.Fast paced,constant
changes.Supportive management both with positive and negative feedback..Clean safe place to work.
Pros
lots of oportunity for advancement
Cons
Company closed the Calgary location
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3.0
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Productive
Outbound/Inbound Sales Representative (Former Employee) –  Toronto, ON7 September 2018
need a new business strategy and plan. Teaches you how to handle inbound and outbound calls in a professional matter. Teaches you negation skills and communication skills.
Pros
friendly environment
Cons
hours and management
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4.0
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Collections
Collector Agent (Former Employee) –  Toronto, ON5 September 2018
This was my first job in Canada. As a debt collector agent, was hard to be calling people all day long none stop to make them pay. I understand they owe money and they need to pay as agreed with the company they got the service from, but is frustrating to get the customer frustration with the company on the phone all the time and their complaints and their 100 problems for witch they won’t pay their bill.
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3.0
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If you want to be an emplyee for the rest of your life
Inbound Customer Service Representative (Former Employee) –  Toronto, ON4 September 2018
Hard work with low pay. Computer work and fast paced environment. Good amenities with gym and workout. Good location. Long hours can be hard in a call center with the required work load ad duties. Overall Good experience for how one behaves under pressure!
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3.0
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friendly atmosphere
Licensed collection agent (Former Employee) –  North York, ON29 July 2018
I got a chance to get into the collection job . It is a friendly work place Feels like a home away from home .Helps to grow in to the industry.People are friendly
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4.0
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productive and Fun
Client Service Agent (Current Employee) –  Toronto, ON18 June 2018
Learned a lot in this company in terms of client relationship, Value and well managed. I enjoyed working for IQOR, the only disadvantage was the benefits and the raise.
Pros
Pot lucks
Cons
The Pay
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4.0
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Meilleure place
Agent de recouvrement (Former Employee) –  Anjou, QC8 June 2018
Pas de très malheureusement c est fermer mais tout étais beau
Pros
Travail d équipe et positivismes
Cons
Horaire parfois
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5.0
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amazing place
Customer Service (Former Employee) –  Cambridge, ON23 May 2018
provide outstanding customer service, answer phones and any questions customers may have. Computer work and filing was apart of daily duties. I have learned to work faster under pressure. The workplace culture and managment was amazing ! The hardest part of work was that there was always over time available and i would always want to work. Everything was enjoyable
Pros
environment
Cons
long hours
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5.0
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Great company !
Sr. Agent (Former Employee) –  Toronto, ON22 May 2018
Very good working environments with helpful supervisors. Some of the employees tend to get in arguments, but overall a very good company. Sometimes management can seem overloaded and lack of complete control can be felt, but I personally think each agent should bare in mind client expectations
Pros
Very Helpful
Cons
Incredible client expectations
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Overall rating

3.3
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