Too Much Pressure and Micromanaging for a Very Minimum Job
Research Interviewer (Former Employee) – Montreal – 25 February 2019
Not a good work environment at all- ok if you need something just to make a bit of extra cash, not as a full time job. You can’t even breathe because your live calls are constantly listened to and graded by team managers on a very subjective basis. Before you know it, alerts pop up on your screen asking you to meet with a call monitor or team manager for coaching.
Lots of favouritism, as team managers decide on a subjective basis who gets frequently graded as “Needs Improvement.” The more you’re graded in the “Needs Improvement “ category, the greater the chance you could be fired as this will affect the greater evaluation of your performance.
You may find at the most one sincere team manager, but the rest tend to be highly critical and you can tell they talk about some employees behind their backs. Too stressful a job for minimum wage and you’ll never get to save much of anything.
Helpful and friendly coworkers
Highly critical team managers and supervisors, office politics, favouritism, high pressure and stress, not a motivating work environment