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Ipsos Management reviews

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3.0
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The job was hit or miss, depended on the client mostly. Management was pretty good at being responsive, however they tended to have their hands tied by higher levels.
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3.0
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Bonne ambiance
Environnement de travail stimulant

cadre formateur

travail en équipe
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5.0
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Supportive and great staff. Some cons would include some of the co workers not being chatty but that is just because they want to do their own thing. Great work and great management.
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2.0
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They have trouble planning ahead on the workload and dont bother to inform their employees about it. As a part timer having two jobs makes it difficult to plan ahead since they can book you in for a few weeks and then cancel a few days before.
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1.0
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Not a good work environment at all- ok if you need something just to make a bit of extra cash, not as a full time job. You can’t even breathe because your live calls are constantly listened to and graded by team managers on a very subjective basis. Before you know it, alerts pop up on your screen asking you to meet with a call monitor or team manager for coaching.

Lots of favouritism, as team managers decide on a subjective basis who gets frequently graded as “Needs Improvement.” The more you’re graded in the “Needs Improvement “ category, the greater the chance you could be fired as this will affect the greater evaluation of your performance.


You may find at the most one sincere team manager, but the rest tend to be highly critical and you can tell they talk about some employees behind their backs. Too stressful a job for minimum wage and you’ll never get to save much of anything.
Pros
Helpful and friendly coworkers
Cons
Highly critical team managers and supervisors, office politics, favouritism, high pressure and stress, not a motivating work environment
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2.0
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Salaire très peu compétitifs et Gestionnaire qui sont beaucoup trop exigeants et manquent d'empathie pour leurs analystes
Pros
Café gratuits, 5-7
Cons
Salaire en dessous du marché et charges de travail trop exigeants
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5.0
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Calm work environment. Flexible hours. Friendly colleagues and management who was very often available to discuss any problem that may arise. Have recommended to friends and would continue to do so.
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4.0
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Not Much to say about a call center. Not much room to move up in management. They will give you a raise after a certain amount of months. The dress code is relax. Just meet your quotas on surveys and you'll be fine.
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2.0
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This is not the right place if you would like to job advancement, get paid to live or to remain sane.

I worked here as a student which was alright because of the flexible hours, however, in the end it is not worth it.
The atmosphere has become very negative with the recent change in management. The job is boring an repetitive.

The hours are low and extremely unreliable and they often cancel you last-minute or send you home in order to save hours. You will probably need a second job if you are looking life-sustaining work.


The Team Leaders are great, but seem overworked and stressed by management. Even they get sent home early to save hours!


If you are considering doing this job, make sure you make friends at work, have a second job or something, because otherwise, this place is not healthy longterm.


Otherwise, for your own sake, look for something else.
Pros
Flexible
Cons
Very low and unreliable hours, last minute cancellations, low pay, low pay increases, poor and condescending management, downsizing
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2.0
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Cheap company, bad management, workplace vibe awful, favoritism, hours cut no care of people struggling for money. No chance of advancement, sneaky management. They're rude and condescending.
Cons
unpaid vacation, hours cut, bad management
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3.0
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Working at Ipsos Direct was my first experience working with other people. Cold calling clients for the purpose of gaining market research information was the main task of this role. The work was fairly straight forward as tasks were distributed fairly and staff were briefed on the surveys and locations beforehand.

Co-workers were sometimes young and immature as it was an entry level position, although management seem to handle this well. The turnover rate was quite high.

The most difficult part of the job were clients acting in ways that were not always respectful, although due to the training given it became second nature on how to handle clients professionally and with respect.


The most enjoyable part of the job was the constant interaction with others and being able to speak with people about their opinions and views for the purpose of gaining research. It was an interesting position and I look back on it positively.
Pros
Flexible hours. Friendly Staff
Cons
Reptitive work
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5.0
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A great place to work but management and some of the long time employees were a bit snooty. Well run, great scripts and when there was work it came on hard but when it slowed down you were lucky if you got 4 hours a week. I stayed there a year before I decide to go back to college
Pros
Lots of incentives, great training
Cons
Inconstant hours, Some negative attitudes
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2.0
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management is not good. i feel that they do not care about the well being of their employees. very lil room for self development.
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2.0
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Senior management has no genuine concern for work-life balance. They also foster a competitive environment by putting a revenue target on everyone's head, so there is a disincentive for cross-team work sharing ('cause you don't want to give another team "your" billable hours). And achieving the revenue target (which you need to do to keep your job) leads to grotesque hours.

Sometimes when a company seems to have lots of jobs available it's because they are growing rapidly. Sometimes its because they are a "factory" and they churn staff. Guess which the Toronto office of IPSOS is?
Pros
some very intelligent colleagues, good financial compensation
Cons
unsustainable work-life imbalance
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2.0
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Ipsos' culture at work can be extremely buraucratic.

In general, researchers tend to be intelligent, intellectual and down-to-earth and adversive to office politics. However, the team at Ipsos is outrageously political and divided by "the chosen ones" vs the not.
The chosen ones enjoy all the attention while the non-chosen ones will just look from the outside in being totally ignored by the management, and it just feels miserable.

Workload is way too much with 10-20 hours of overtime a week as the norm.
Pros
fun if you are the chosed ones (some term it as "the selected")
Cons
workload is way too much
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