IO Solutions Call Center Inc. Employee Reviews

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2.0
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Ios
Costumer Service (Current Employee) –  Montréal, QC16 April 2019
Its a Real good place to start a job in Montreal
Managers there are helpful and supportive
agents have to be on-time and respect the rules there and be able to accept the reality of the job because sometimes it's boring.
although agents are really nice there, SPH put pressure on agents and you have to be good.
Pros
supportive supervisor, easy apply, good people there
Cons
low salary, no advancement, SPH is important
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5.0
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Productive and fun workplace
Sales Agent in Outbound Department (Former Employee) –  Montréal, QC30 January 2019
IO Solutions has a very calm and friendly environment in which one can work. The staff at IO Solutions respects each and every culture and everyone celebrates together.
Pros
Free Lunches
Cons
No Parking available
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3.0
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Good
Outbound Sales Agent (Former Employee) –  Montréal, QC29 January 2019
Good to work for part time. You will develop several skills such as sales and negotitation. Fun place to work. Target are quite difficult. Bonus is difficult to achieve
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1.0
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call center
Customer service representative (Former Employee) –  PE20 January 2019
typical call centre environment with a friendly staff and management team, However I did not enjoy the task of taking incoming calls from potentially high rate customers.
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5.0
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IO Solutions call centre
Call Centre Agent and representative (Former Employee) –  Montréal, QC6 October 2018
j'ai travailler fort pour repondre tous les clients questions et c'était un bon experience
Pros
les gens au travail sont tres gentil
Cons
courtes pauses
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3.0
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overall is just fine
Fido outsource customer service (Former Employee) –  Montréal, QC11 August 2018
overall is fine, the only thing to complain is the computer equipment is out of dated. and the office chair is not enough and in miserable bad condition. but the payroll is always on time. Though they only offer minimum wages, the bonus and other benefit you could easily got if you put your mind on this job. It's a pity that there's no mechanism to retain good employees.
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3.0
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fun co workers
Sales Rep for Fido (Former Employee) –  Summerside, PE3 July 2018
the people at IO Solutions were fun to work with. the management could use a little work though. Never had a bad experience on calls but the job was not for me.
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1.0
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Gone downhill
Customer Service Representative (Current Employee) –  Summerside, PE27 June 2018
In the recent months the call center has really gone downhill because the site manager they have has absolutely no idea what he is doing. The center has an electrical problem and from time to time it has not been umcommon for someone to get a shock from the equipment. The center should close for a few months and open again when the electrical is fixed and they have a better site manager.
Pros
None
Cons
Everything
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4.0
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Productive environment with encouraging activities
Sales Representative (Former Employee) –  Namur, QC5 June 2018
Management was very helping and friendly. The best thing about the company was fun activities during the work which used to be a stress reliever quiet often.
Pros
free lunch and travelling allowance
Cons
No fixed hours
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3.0
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Easy but hard
Customer Service Representative (Current Employee) –  Canada, Qc, Mtl22 May 2018
It's an easy job in general. If you are a student it is the perfect job because of the fixed schedule you provide them based on your availability. mangement need to improve and they need to be more friendly and understanding with their agents.
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3.0
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Good workplace
Customer Service Representative (Former Employee) –  Summerside, PE18 April 2018
Actively listening to customers and offering them solutions which cater to their needs, completing accurate transactions in effective and
precise manner with strong attention to detail, assisting with customer issues & providing favourable solutions, solving issues from
beginning to end with a strong focus on de-escalation and customer satisfaction and delivering world class customer service and first call
resolution.
Pros
professional
Cons
no benefits as promised
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5.0
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good work place
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) –  Summerside, PE11 April 2018
very flexiable with there employees. always planning fun activities and they are always decoration for holidays. most of the supervisors are very helpfull
Pros
fun activities
Cons
very busy certain times a year
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5.0
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Productive and fun workplace
Customer Service Representative (Former Employee) –  Alberton, PE30 March 2018
I have learned how to deal with different customers and improved my speaking writing skills.
.
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3.0
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Good part time job
Call Centre Agent (Former Employee) –  Montréal, QC15 March 2018
Good job for part time for students, located near Namur Metro. Get to work on different campaigns providing telephone services and plans. Good environment to work in.
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2.0
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Needs better support from supervisors and management
Customer Service Representative for Fido (Former Employee) –  Summerside, PE2 March 2018
The company overall was great to work for but the location I was working out of was not a good environment. The superior staff did not do support/help the reps on the floor when calls where difficult. There was no support towards the mental help of the employees.

If there was more support from supervisors the job would of been a lot better.

The hours where great, the training was excellent
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2.0
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Nice people but is a call center
Customer Care Specialist (Current Employee) –  Summerside, PE20 February 2018
show up prep you station
sit and answer calls from customers, try to find a resolution for them.
plan on staying after your shift is over due to calls arriving just as your shift ends.
Pros
lots of overtime available
Cons
call center
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5.0
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IOSolutions CSR
CSR - Customer Service Representative (Current Employee) –  Summerside, PE8 February 2018
Love this place! Under new management! So many great Changes happened in the last 6 months. Great atmosphere and people! Lots of bonus incentives and contests for employees to win different things.
Pros
Food. Incentives. New Management.
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3.0
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No comments
Customer Service Representative (Current Employee) –  Montréal, QC28 October 2017
they could pay a little more because stress is too much according to pay its not worth it.everyday there is target. they have fun activities.
but they should hire more people to verify calls
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4.0
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bon environnement de travail
Conseiller au service à la clientèle (Current Employee) –  Montréal, QC21 September 2017
les équipes sont dynamiques, vu qu'elles sont majoritairement constituées de jeunes.
Pros
beaucoup de jeunes
Cons
travail un peu stressant
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4.0
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great job!
Customer Service Representative (Former Employee) –  Bloomfield, PE30 July 2017
I loved the job I had at the call center! The only thing that I didn't like about working there, was the management. Nothing was really done through the right channels and some of the managers had obvious favorites, which made it hard if you weren't one of those favorites as they'd find anything they could to get you in trouble for.
Cons
poor management
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Overall rating

3.5
Based on 31 reviews
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3.8Work/Life Balance
3.4Salary/Benefits
3.5Job Security/Advancement
3.2Management
3.6Culture

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