Terrible communication between management and staff.
Tier 2 Support Specialist (Current Employee) – Windsor, ON, – 14 December 2016
Unable to accommodate bookkeeper and accountant needs with the software. Companies communication amongst staff and management is terrible and minimal. Software updates and changes occur without Intuit notifying staff.
Technical staff working in outsourced departments are not treated the same and must consult Intuit as a middle step between every action taken. Escalated matters from outsourced departments are left unattended and unresolved for months while escalations submitted by bagded Intuit staff are handled in timely manner.
Have submitted multiple requests for months to provide testing material to outsourced departments, as Intuit provides work phones, work ipads and test printers and computers to their staff in order to re create software issues using these tools, yet outsourced departments still do not have the QuickBooks application installed on their computer and are forced to troubleshoot by memory as opposed to providing material they may view on the phone with their customers.
Intuit was also unaware of the tax rate change for New Brunswick recently. Upon questioning the engineers as to why the new tax amount was not updated in the newer software, they had advised that they were completely unaware of this change and did not have a "compliance resource" to inform them of these updates - yet we claim to design the software with accountants.
Currently work here, would not recommend to anyone.