The work environment of 24-7 Intouch (at least in the position I held) was not extremely efficient. The team I was a part of was rather small, and the supervisor didn't seem to have any motivation in teaching the employees more than what they needed to know as base knowledge for the job position.
24-7 intouch is a dynamic company with pleasant working environment and collegues.
Customer Service Representative (Former Employee) – Winnipeg, MB – 19 December 2016
Usually we start our day by logging into the system, check updated policies and then take calls and help clients solving their issues regarding to our service.
During the time I spent in Intouch, I gained much knowledge dealing with difficult clients and how to use our soft skills to make them happy and enjoy our products. In the mean time, I also made lots of friends which I really appreciate.
The management in Intouch is quite good because it allows you to work both individually and within a team. You can always reach out for help if you want to and you can also solve the problem by yourself if you could. We often gather around to have team meetings to update information which make everyone feel refreshed and pleasant.
The hardest part of this job is when there is an escalating client on the phone and you already tried your best to assist him/her but he/she still feel so upset and maybe yelling at you. In this case, it's a challenge both to your ability and your psychology. But I could always figure a way to let them feel easier in the end.
I think the most enjoyable part of this job as a customer service representative is that you never feel alone. Your team is around you, your co-workers are very helpful and of similar age with you. All these factors make me feel so good when I'm working on my own. Sometimes I enjoy working alone, but most of the time I prefer team work and we all strive together for a higher target. That feeling is awesome!
In a word, I enjoy working at 24-7 intouch very much and I hope I could still work as customer service representativemore... in my future job.less
Free pizza in holidays and extra pays if choose to work overtime
Customer Service Representative (Former Employee) – Winnipeg, MB – 15 December 2016
The people i worked with were very friendly and kind at times the job was hard but we all pushed through. My manager was very nice to everyone. The most enjoyable part of my job was helping my customers when maybe someone else wouldn't
Customer Service Representative (Former Employee) – Winnipeg, MB – 10 September 2016
it was friendly and productive. but as with any customer service job dealing with irate customers all day can get a bit tiring. but if you knew how to calm people down to get the information you needed it was fine.
Customer Service Representative (Former Employee) – Regina, SK – 18 June 2015
I enjoyed my time working there, it was a lot of fun to work with my co workers and management. I learned how to do multiple chats and calls at once. which was probably the hardest part if too many chats came at once. The best part of my job was all the great people I ended up working with.
Great co workers and the job keeps you entertained each day.
Sometimes too many chats at once if we were understaffed that day.
Customer Service Representative/Tier 2 (Current Employee) – Winnipeg, MB – 26 January 2015
A typical day at work can be hectic but the group of people that I work with are friendly. The job requirement is to mange calls, live chats and e-mails at the same time. This can certainly be challenging but has taught me patience and how to multitask.
The work was easy and the schedule I was working was awesome. Unfortunately I think that the pay wasn't great and the job security and advancement was very limited because I was laid off. Overall I did enjoy my time there and would recommend people seeking employment to apply there.