Guest Service Agent (Current Employee) – New York, NY – 21 May 2018
If you want a job where you can come in looking like a slob, this isn't the job for you. As with all hospitality services, you're expected to cater to a large clientele, and thus are expected to dress conservatively. We have a strict uniform and dress code that we wear for every cruise line. When you get the schedule for the year, it shows every ship that will be in. An agent is taught how to provide customer service for maybe 5 different cruise lines. I consider this a great life skill to go forward with. This job has really shown me my capabilities and made me a more outgoing person. If you just want to stand there, play cashier and not interact, you'll hate it.
That said, the pay could and should be better, for the services offered. Often times ships may arrive late, due to weather or some unexpected inconvenience. We are expected to pick up the slack, and we are always the first guests will blame. If you stick around long enough, you learn to have a thicker skin, knowing what is and isn't your personal fault.
We don't get benefits, really. The company is under contract with various cruise lines, so it really depends on making them happy. Sometimes a cruise line will give us pizza or cake, or something else nice in appreciation. There's a 401k. The company has just begun offering a discount benefits program, but it doesn't apply to cruises.
As someone else said, it is a lot of standing. It's painful. Any job like this is painful. It's a shame we don't get to sit, like employees do in other states, but that's NYC hospitality culture.
So yeah,more... if you just want a weekend job, many find it fun. If you want some skills, it's fun. If you want to have wild colored hair, tats, and a bad attitude, McDonalds is paying the same.less
Life skills, friendly coworkers, meet new people everyday, work with big brands
Standing, low compensation, making up for slack, can be sent home early if ship is full
Customer Service Representative (Former Employee) – Fort Lauderdale, FL – 9 April 2018
I started working at Intercruise Dec30.17 My last day was April 1 i turned my availability OFF they have multiple call outs but yet they worry about people nail polish or what color belt someone is wearing. You be working for 5hrs and it seem like 12 the way you be running around getting guests their room keys, for $9.50 please, it’s not worth it. I would not recommend this job to anybody. You’ll think people spend thousands on these cruises, the pay would be better. When your availability isn’t on or you denied a task they call asking can you still work or why you denied.
Cruise Agent (Former Employee) – Marina South Pier – 2 March 2018
Best experience to be working with the company. The sad part it's only for a short period of time. Never had experience working in one before. I was assigned as a line agent, where I have to lead the guests to the right lane, meaning they have 4 different lanes for the guests to go in, all based on their membership. It can be a hectic day if there are too many guests going onboard on that particular day. Management is great, all staffs were fun and lovable, friendly and all work together as a team to ensure smooth day ahead for all of us and all guests are safely checked in and getting onboard
Pier Staff (Former Employee) – Fort Lauderdale, FL – 21 February 2018
Ok SO , a typical day is literally standing at the check in desk swiping passports , reviewing visas , birth certificates and giving each guest their stateroom key . PRETTY EASY. The job itself is pretty fun . My only downside is you can't depend on this job to give you a supplemental income . Your literally schuduled to work 3 times a week around 6 hours or less each day . if you work check in , where you are there to check cruise guest the hours would range from mostly 9am-2pm (could vary) if you choose to work debark (when guest return from their vacation) hours could start around 5am . EITHER WAY YOUR NOT GETTING ALOT OF HOURS . if you desperately need a second job and you work nights this would be a good oppurtunity for you . Pay is weekly.They have a system in which you put in the times you can and cannot work and thats what they'll use to schudule you .
What seems like a waste is that you have to pay for your own uniform and you have to pay for your Twic Card which is 120 something dollars !!!! your first paycheck will feel like you literally worked for nothing after all the deductions . The company claims to reimburse you after a certain period of time but i didnt stay long enough for that reimbursement .
Friendly managers and co-workers, the task at hand is fairly easy, Flexible schuduling
NO HOURS . Seems like your working for nothing . $9.50/hr is lunch money
Pier Agent (Former Employee) – Seattle, WA – 15 February 2018
This is my review summary.
Excellent place for seasonal work. I have been with them for 8 seasons servicing cruise ships during the Alaska cruise season. Prior to Intercruise, I worked for Gatway before they were bought by Intercruise. . typical day was good . learned a lot . management was good . workplace culture was good . hardest part of job was standing . most enjoyable part was getting paid
Embarkment Officer (Former Employee) – Fremantle WA – 18 January 2018
you deal with thousands of people needing to be checked in to go on cruises, taught me how to deal with people and how to fix issues that arise in the moment, only ever got a shift if there was a cruise ship that came into port. the hardest part was the long hours and minimal breaks.
Very productive working environment with fun staff
Check-in Agent / Pier staff (Current Employee) – New York, NY – 28 December 2017
You will be responsible for checking people and making sure that they have all they will need to come back from a trip. It's very likely to make mistake, but as time passes, you will get more confident and comfortable with the job.
Free snack at NCL, 30minutes break which is mandatory
Pier Agent & Luggage Hall Coordinator (Former Employee) – San Pedro, CA – 27 December 2017
If your retired or a college student (full-time) this job is for you. It is flexible around your schedule and you can work when you choose. The only thing is each season September to August has minimal ships in depending on what company you work for. You will be standing on your feet majority of the day with a high volume of passengers. Everyone at the cruise line is like a big family but it is stressful at times with minimal supervision.
Guest Service Agent (Former Employee) – Baltimore, MD – 14 December 2017
This was my very first job and for that it was pretty good. But, you only work whenever a ship comes in - which is only 2 days a week. In the beginning that was enough, but after a while, $10/hour is not enough to live on. No place for growth. Very stressful at times.
Helpful people skills and interaction with passengers
Check-In Agent (Former Employee) – New York, NY – 15 November 2017
I liked the fact that I was able to interact with people constantly. It helped me develop the way in which I communicate with people. A typical day at work will consist of logging into to your computer, and taking care of customers. When customers are at the check in area, their health forms are taken and their room number is looked up in the system. Then each individual hands you their travel documents, then a security photo comes next, followed by linking credit cards to accounts and then getting them their room key. Next the agent welcomes them and tells them what their room key is used for.
- learn time management. - communication to both staff and clients or guests. - hardest part is to satisfy everyone - most enjoyable is meeting new people and assist with getting them on their vacation.