Intelcom Express Employee Reviews

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What a joke
Office staff (Former Employee) –  Ottawa, ON6 May 2018
Don't waste your time! Management sucks they hire you and pay for one position and ask to help with another and then fire you for not doing a good enough job in the position you're helping out in.
Pros
None
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It only takes one look at the number of people liking the negative reviews to know this company is scum
Independent Contractor (Former Employee) –  Ontario5 May 2018
They will lure you in with potential to make an above average income but here's a list of what they won't tell you

- they don't have enough work
- whether you work is subject to supervisor bias
- they pay less per package if you don't get a signature (yet rarely anybody will be home during standard work hours...)
- they don't pay for every package
- no pay for delivery attempts and they expect you to make 2/package
- you need to have commercial insurance otherwise you will get screwed over
- they will call you at any time of day/night
- you will be expected to be available 7 days per week
- unreasonable customer requests will ruin your day
- the route optimization is terrible (left turns on to busy streets and passing the same houses twice or more)
- your gas cost will be higher than you expected
- you are nothing more than a number
- they charge union dues for an imaginary union
- they charge administrative fees
- they will continue to make the job more difficult for drivers
Pros
no heavy lifting
Cons
just about everything
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Great place to work
Administration (Current Employee) –  Ottawa, ON28 April 2018
I have been with Intelcom Ottawa 9 months and I love it. Great people, great atmosphere. Everybody working towards the same goal - to make this a happy and productive environment for all. Lots of room to learn, grow and advance within the company.
Pros
Coworkers, Management, Advancement
Cons
Respect issues among drivers
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waste of time
Package handler and sorter (Former Employee) –  Mississauga, ON28 April 2018
Very non professional attitude of management.
Irregular work hours, sometime you work for 5 hrs and some time 1 hour.
Poor administration
Keep replacing employees
Pros
nothing
Cons
so many
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Intelcom are garbage
Sub contractor / driver (Current Employee) –  London, ON20 April 2018
Intelcom express is absolutely the worse for a logistic company , there is no organisation at all all the upper brass management are dumb as a blind man trying to find a corner to sit in !!!! Intelcom Express will never ever be a success , they will never compete with United Parcel service or federal express , or purolator and so on , they contract brokers to hire sub contractors to deliver for intelcom , then the routes are not organised you start at one end of the city and finish on the out skirts of the city , they do not care how much fuel you waste , or vehicle maintence the pay is very poor , they 1.25 per package with signatures and 1.15 with out signatures , and 1.00 for a package that is returned because the customers lives in apartment building and can not gain access to the building ... Intelcom promises 35,000 to 55,000 dollars a year baloney,, Intelcom express is unionized company but the union rep never actually works but one day a week , and never ever returns phone calls , or tries to resolve any issues , the customer service reps at Intelcom are even just as disgusting and disrespectful to sub contractors that are delivering packages if there is a problem , customer service reps will call and be very ignorant , and demand that you drop everything and address the issue, Intelcom will hire the cheapest trucking company do deliver the packages to warehouse but the trucking company does not maintian their trucks very well and then there are delays , for few hours , also when the packages are labelled there are wrong addresses , with wrong route numbers and delivery  more... order which the package should be going to a customer , who ever labels and numbers the packages obviously and clearly do not know what they are doing !,,In short Intelcom do us all a favour and shut down and go bankrupt and get the out of Canada !!! You have failed as a respectable logistics company Amazon were fools to contract Intelcom to handle the packages , !!!  less
Pros
Nothing pro about Intelcom all negative
Cons
Worse management and customer service reps, bad money, no organisation only care about themselves
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Flexibility, Pay, and Fun Job
Delivery Driver (Current Employee) –  Mississauga, ON3 April 2018
The job described in the information session is exactly how it is. You can earn close to $200-250 per day, so if you work 5 days a week that will be about $1000-1500 a week. The app you use to deliver works is simple and easy for anyone to use.

You pick up the Amazon packages between 6am to 8am. You have until 9pm to finish delivering which is great. Usually it only takes me about 5-6 hours to deliver 100-125 packages. Overall the job pay well and is easy to do.
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Stressful, unorganized, long hours, less pay,
Courier Driver (Former Employee) –  Mississauga, ON1 April 2018
Orientation they do some big maths calculation and shows as advertised you can make 4000-5000$, which is not true. Don’t fall for their presentation as their numbers are never right and you will realize after 01 month even if you hit the numbers.

You should be willing to dedicate your day from 0600am to 0900pm as some delivery’s you would have to go back again if customers are not available at the location.

They hold your first two weeks pay and will pay you 2 weeks pay after 04 weeks. So you start get paid after 01 month. Once you leave the job they will still hold your pay first two weeks pay for various reasons and you have to continuously argue and fight to get it back.

Don’t fall for their advertisement tactics. If you put their advertisement on your car, they will pay approx 150$ per month, however to have advertisement on the car your car needs to have commercial insurance, if not you get fined. ( this they will never tell you).
In short words, your car, your petrol, your mobile data and maximum money they make......
Average a month after removing all the above expense including calculating your car maintenance you would make around 1000-1200$ for 12-14 hours per day X 22 days.
Pros
You are your boss once you hit the road
Cons
Your car, your petrol, your mobile data, 12- 14 hours
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Don't waste your time!
Operations Clerk (Former Employee) –  Edmonton, AB31 March 2018
The management and execution of delivery is getting worse every day in far too many ways. Not just one location is an issue. Business should be shut down. Immediately.
Pros
None
Cons
Everything
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They subcontract out to companies that further dilute the low pay.
Independent Contractor (Former Employee) –  London, ON31 March 2018
Beware of their subcontractor "Drive To Lead". Found them on Kijiji and they only pay $1.25 per package without bringing anything to the table than if you had worked directly for Intelcom. We also had to split runs.so you never had the potential to make the money they claimed.

Wasting half your day to deliver 30-50 packages at $1.25 BEFORE deductions (fuel and vehicle costs etc.) is not worth it. You are better off with a minimum wage job, ANYWHERE else.

There are zero benefits to working for Drive to Lead and none of the brokers working directly for Intelcom are happy either - and they made twice as much!
Pros
driving jobs aren't hard
Cons
paychecks after costs are next to nothing, better off working anywhere else
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If it was only possible to give 0 stars
Warehouse Manager (Former Employee) –  Edmonton, AB30 March 2018
No management, no money, no organisation, no communication, work load not divided equally between employees and/or brokers, not enough work, constant new updates on cutting the pay in many different ways, no pay without proof for finishing job because the system glitches and it is never fixed. Drivers, Supervisors, Managers, Driver Trainers, HRs, all quitting not wanting to be forced to work long hours for free or getting fired for choosing not to.
Pros
Not a single one
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Total mess around
Worker (Former Employee) –  Grande Prairie, AB29 March 2018
Showed up for an "interveiw", instantly put to work. Very VERY disorganised and shady, terrible management and extremely poor hr habits. They never discussed pay or hours with me
Pros
Employees
Cons
Management
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This should be a simple delivery job, but it isn't
Independent Contractor (Former Employee) –  Brantford, ON22 March 2018
Expect phone calls at all hours of the day from either an overbearing station manager or one of his supervisor minions.

This company has staff for HR yet they're completely unprofessional. Their HR department is useless and even though you're considered "an independent broker" through Intelcom, they still charge you union dues.

There isn't any documentation provided for the union and getting the contact information took months. Trying to contact the union, you'll learn that the guy only works on Mondays and I could never reach him at any time of day on a Monday. Why does this matter? Well each weekly pay has $7 deducted for this imaginary union. There's also another $7 deducted for administration costs (total of $14/wk or $56/month for nothing).

This company does not have a bright future and the intelligent people who get involved end up leaving. This place has the highest churn rate of any organization that I've ever known.
Pros
this could be very well run by another company
Cons
deceitful company that doesn't care about their people
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Scummy company who don't respect their drivers
Driver (Former Employee) –  Brantford, ON16 March 2018
Scummy company with management that features a mix of incompetence and indifference to the drivers. The have no problem at all lying through their teeth to say what they think you want to hear about things ranging from truck arrival/departure times to anticipated volume. Some days you are standing around waiting for stuff out of your control, not being paid for your time.There is also clear favouritism towards people that the supervisors like. They recently changed the contract to penalise drivers for not getting a signature on delivery (because obviously the driver controls whether someone answers the door) but they tried to spin it as an incentive to get more signatures (pay went up slightly for a delivery with signature). Problem is to turn that into a net gain you need over 50% delivered with a signature, which is impossible on a suburban route. OK job to get you out of a bind and get some money coming in, but don’t make it your long term plan.
Pros
it is a job
Cons
Management, communication, pay structure
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Toxic owners
Dispatcher (Former Employee) –  Edmonton, AB2 March 2018
Poor excuse for a company.Rip off on pay continuious and management are tools.Run the other way .These french sheit stains should be in jail!! Theiving for decades!!Still the same losers I see.!! Surprised they haven't be jailed yet actually.Labour standards is where you'll end up with these French losers.
Pros
None
Cons
Good luck getting paid up!
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Unprofessional, terrible managemtn
Courier (Former Employee) –  Mississauga24 February 2018
Terrible management, expectations to go above and beyond without reasonable pay/ compensation. Lack of coordination. Must have sustainable funds to manage fuel & cellular data.
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Don't waste your time working here.
Driver (Former Employee) –  Ottawa, ON24 February 2018
Very unorganized and unprofessional. If you are new and management doesn't know you, you will be ignore. I got 3 hours of "training" which was riding with someone, never got shown how to work the app or the scanners. I was promised to get paid training, never got it. I was promised to not be sent to downtown at the beginning, I got sent downtown the 2nd day. I was promised to get the "minimum pay" of $150, if delivered 65 packages and under, never got it. I got paid for every package DELIVERED which is about $2 each package. So, if you start off with 60 packages and you can't delivered 20 packages (because businesses are closed), you don't get the "minimum pay" of $150, you'll get $80. If you get a lot of buildings and apartments, your day is going to be very long.

So is working 10-12 hours making $100-$150 minus your own gas, and wear and tear on your car worth it? There's no health and dental compensations but you have to pay 2% that goes to Intelcom and you have to pay union dues.
Pros
Driving in the comfort of your own car.
Cons
Very unorganized and unprofessional.
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Waste of time and effort dont be fooled by the $$$$$$
Subcontractor (Former Employee) –  Mississauga, ON13 February 2018
Siged up with Intelcom went on the road once ...its now the fifth week and I have not been called again...Employee turnover is great so the money being offered is just an enticement to maintain employees to do their work which you will never get paid for...DONT WASTE YOUR TIME, EFFORT AND MONEY.
People seriously need to work but these people are a set of unprofessionlas trying to vamboozle people
Pros
Null
Cons
Dull
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Défis stimulant et équipe dynamique
Anonyme (Current Employee) –  Montréal4 January 2018
Avec l'expansion dans toutes les provinces du Canada, les défis ne manquent pas! Les hauts dirigeants sont plein d'idées, d'initiatives et ils ont à cœur le développement de l'équipe.

L'environnement est agréable, les salaires compétitifs, les avantages sociaux intéressants et les possibilités de carrières sont intéressantes!
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This was the most worst job experience of my young career.
AM Supervisor (Current Employee) –  Mississauga, ON3 January 2018
Management is racist and HR will not help you at all with your concerns and problems. They do not pay correctly and i was always missing my hours from my paycheck.
Pros
The drivers are so nice!
Cons
Racist environment and the management
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Extremely uncooperative management
Package Handler (Former Employee) –  Edmonton, AB28 December 2017
I was hired to be a package handler, where you need to scan and sort packages for delivery. The job itself is fine, but the management is very poor. First I needed to get my number into their whatsapp group and the manager would refuse to actually do that (without actually telling me). I ended up doing about a full week's worth of work and did not receive payment because they "lost my hiring form" as well.

I would have been more than happy to do the work if I had somebody who would actually talk to me and tell me what's going on rather than constantly sidestep things.
Pros
Simple job
Cons
Terrible management
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Overall rating

1.8
Based on 35 reviews
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