Intelcom Express Employee Reviews

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1.0
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Never Again
parcel sorter (Former Employee) –  Brantford, ON28 December 2018
The entire experience was a nightmare. Shorted pays. Working sometimes more than 8 hours without a break. Sometimes there wouldn't even be water available. The only care management has is to it's drivers otherwise it is a go-go-go pressure-oriented position. The sense of urgency to get as many parcels scanned as quick as possible while flagrantly disobeying labour and safety laws is atrocious. Seeing cardboard used as a truck loading ramp, or working your butt off only to be told by upper management or the day shift supervisors that you aren't quick enough leads to a very unpleasant and demeaning atmosphere. There are no benefits, promised raises in pay are forgotten, and there are constant payroll errors. There is a reason people are instructing amazon not to ship with this company.
Pros
night shift supervisors treat you like a human and not a robot
Cons
everything
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4.0
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Not an easy job especially during winter
Livreuse (Former Employee) –  Montréal, QC17 December 2018
This job requires people who have a LOT of cardio because otherwise you will only make maximum 10$/hour. You have to run and be as fast as possible because you make 1$/package so it all depends on how fast you move. you can make between 4$/hour or 20$/hour it all depends on your movements and organisation. During winter it is horrible and many people quit because the weather can slow you down so you end up making less than the minimum salary.
Pros
take as many breaks as you want
Cons
not stable and dangerous
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4.0
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Quite but good work
Warehouse work (Former Employee) –  Montréal, QC11 December 2018
I worked the night shift, it was very quite but we got a lot of work done. Great place, the people there were very nice, everyone seemed to get along.
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Intelcom is a disgrace to the courier industry
Independent Contractor (Former Employee) –  Brantford, Ontario4 December 2018
Intelcom cuts corners whenever they can.

This includes letting people use their own personal vehicles WITHOUT COMMERCIAL INSURANCE (which means that they would not be covered if they were in an accident while operating their vehicle commercially - which may make them uninsurable in the future).

Intelcom started a branding program advertising that people would be paid to put decals on their vehicles but then Intelcom quickly changed the terms so that people will end up branding their vehicle without compensation.

There is supposed to be a union for the drivers but there is zero union paperwork and you will be punished for any inquiries. Admin fees are also tacked on by percentage so the more you deliver, the more they deduct. They claim they will pay minimums or extra if you take a route out of town but you won't get anything.

One day you could have 50 packages, the next you could have almost 300. You won't be warned either way. You will be discriminated against if you do not blindly follow them.


The management is incompetent and their contract with Amazon is in jeopardy as more negative news about the Intelcom operation gains media attention.

Drivers are not trained and the warehouse is too small and disorganized. $1 per package is not enough. Good drivers deliver maybe 10 to 20 packages per hour but only if you have a good route. Otherwise you will have 10 minutes or more between stops and you won't be able to deliver more than a few packages per hour. Factor in cost and you will be working for less than minimum wage.


When ordering online, include
  more... a comment stating:
DO NOT SHIP WITH INTELCOM


Look at how many people are upvoting the negative reviews. Hundreds, if not thousands of people have been taken advantage of by this terrible company. The reviews are at every location meaning that the entire operation is broken.
  less
Pros
light packages
Cons
poor management, poor compensation, excessive costs, disrespectful managers
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Chaos
Parcel sorter (Former Employee) –  Brantford, ON2 December 2018
Didn't have a real interview. Didn't even sign anything. Spend the day walking in circles looking for missing packages for the drivers. So disorganized.
Pros
No extreme rules
Cons
It's a mess
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You will not make money here - quit & run now
Delivery Driver (Former Employee) –  Cambridge, ON28 November 2018
Worked here for 3 months and as someone said my days were minimum 12 hour days, the amount of money they pay makes this job appealing at first, however after the first month when you consider your expenses you have worked for much less then minimum wage.
Stay away from this company, there is much better courier companies out there then these guys.
Pros
Nothing
Cons
Everything
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1.0
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Pay decrease
Driver/Delivery (Current Employee) –  London, ON18 November 2018
Intelcom staff always lie.

They wanted us to get branded vehicles and offered an advertising incentive but then they changed it. Now they pay less and won't pay until your van has decals for 3 months. They also say they will end the advertising program any time so we are all afraid that after 3 months it will go away and they will have gotten vans branded for FREE.

One day you are told one thing then the next you are told another.

How are we going to afford our bills with only $1 per package!?!??? Sometimes packages are 12 minutes away from each other or routes are out of town
Pros
mostly light packages
Cons
worst management, deceitful
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Just horrible
Lead Hand/Supervisor (Former Employee) –  Edmonton, AB16 November 2018
Watch out for the supervisor, big ego and a penchant for stealing your ideas to further his position. Lots of problems with getting paid and extremely high expectations for bottom of the barrel wage. No safety culture, supervisor drives forklift erratically and without a license. Constantly looking for ways to cut cost, usually by negatively impacting the employee. If I could give a zero star rating I would
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4.0
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Work and Life Balance job
Administrative Clerk (Current Employee) –  Edson, AB23 October 2018
Nice work and and life balance job. Positive atmosphere at work and people are friendly. The Company easily promotes employees that are valuable and hard working.
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compagnie non organiser
PHARMACEUTICAL DELIVERY DRIVER (Former Employee) –  Montréal, QC12 October 2018
aucun culture entreprise, beaucoup de mouvement de personne , vr
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Aucune communication avec leur personnel, livreur
Livreur (Former Employee) –  grand montréal, rive-sud29 September 2018
On ne vous prend pas pour des humains mais plutôt pour des machines, voir esclaves à certains moments.
Ils ne se préoccupent que d'eux et vous imposent une charge de travail maximum, pour rien de plus.
Promesses souvent non tenues.
La plupart des communications se fait par texto
Ils vous dirigent aux doigs et à l'oeil.
Les ressources humaines trop occupées par le haut taux de turnover sont complètement débordées à congédier et embaucher, corriger les erreurs sur les paies que nous devons constament vérifier.
Le plus difficile des aspects de ce poste est d'être constamment poussé pour produire plus.
Pas de répit.
Le plus agréable aspect, la consolation d'avoir de bons clients qui nous reçoivent à leur porte avec sourire.
Pros
Entregent avec les clients, paie hebdomadaire 3 semaine après
Cons
Ressources Humaines déficientes, aucun respect envers les employés
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3.0
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Competitive
COURIER (Former Employee) –  Brantford, ON17 September 2018
A typical work day varies on what route you get, there isn't much to learn at this workplace if you can deliver parcels in a vehicle you're fine. Management was mediocre, people don't talk to each other a whole ton at this place. Hardest part of the job was scanning packages and loading your vehicle. Most enjoyable experience was with customers.
Pros
Finish when you finish.
Cons
Not always 100% sure you'll be called in.
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2.0
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Good people to work with, bad set up.
Broker (Former Employee) –  Edmonton, AB28 August 2018
Good people to work with. Corporate management needs work. To many hi cups with product delivery. Lack of communication. My manager was awesome, but he was clearly taken advantage of by the lack of direction from the so called upper management
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Fraudulent & Illegal Practices
Driver (Former Employee) –  Calgary, AB31 July 2018
As a driver you are hired on as a contractor not an employee so that you are not protected by the labour laws employees are under.

You can go on for weeks without being paid and if you do end up being paid there will be astronomical deductions from your pay as well as NOT being compensated for gas, mileage and high phone data useage incurred.

They charge you a large fine for taking any time off work plus the wage of the driver that covers you.

Illegal threats against you for claiming the correct amount for your pay is a common occurrence here.
Pros
None Whatsoever
Cons
60% deductions from your pay
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station manager is nicknamed "useless" for a reason
independent contractor (Former Employee) –  Brantford, ON11 June 2018
do not work for Intelcom.
do not waste your time unless you are okay being treated like dirt

fire chi, fire kristin, yousuf, taher and mike then start again and you might be able to keep the business going

shorted pay and they act like it is no big deal. labour laws broken and no care for drivers
Pros
some flexibility
Cons
management is disgraceful
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Hope Amazon cuts ties with these shady people
Independent Contractor (Former Employee) –  Ottawa, ON31 May 2018
Using Intelcom Express is a poor reflection on the Amazon brand. Hopefully someone from Amazon Logisitics takes a look into the poor business ethics of Intelcom Express.

It only takes one look at the number of people liking the negative reviews to realize how high the turnover rate is for Intelcom drivers. The amount of mentions of poor business ethics and favouritism looks like grounds for a huge media frenzy.

Amazon should run far, far away from everything Intelcom Express. They have other, better and more reputable options.
Pros
they take anybody
Cons
they take advantage of everybody
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Hope Amazon cuts ties with these shady people
Independent Contractor (Former Employee) –  Ottawa, ON30 May 2018
Using Intelcom Express is a poor reflection on the Amazon brand. Hopefully someone from Amazon Logisitics takes a look into the poor business ethics of Intelcom Express.

It only takes one look at the number of people liking the negative reviews to realize how high the turnover rate is for Intelcom drivers. The amount of mentions of poor business ethics and favouritism looks like grounds for a huge media frenzy.

Amazon should run far, far away from everything Intelcom Express. They have other, better and more reputable options.
Pros
they take anybody
Cons
they take advantage of everybody
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Poor management
Warehouse Worker (Current Employee) –  Grande Prairie, AB21 May 2018
Been working there for a while. The manager/supervisor is extremely rude to the staff. There is no room for advancement and if there is something wrong with your pay cheque don’t bother asking the supervisor about it as she will just laugh in your face.
No communication between staff members. No trust between the supervisor and the staff.
Supervisor sets over the top expectations for ALL staff.
Save yourself the headache and don’t apply as you will be very unhappy there.
Pros
Nothing.
Cons
Management and supervisors.
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What a joke
Office staff (Former Employee) –  Ottawa, ON6 May 2018
Don't waste your time! Management sucks they hire you and pay for one position and ask to help with another and then fire you for not doing a good enough job in the position you're helping out in.
Pros
None
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It only takes one look at the number of people liking the negative reviews to know this company is scum
Independent Contractor (Former Employee) –  Ontario5 May 2018
They will lure you in with potential to make an above average income but here's a list of what they won't tell you

- they don't have enough work
- whether you work is subject to supervisor bias
- they pay less per package if you don't get a signature (yet rarely anybody will be home during standard work hours...)
- they don't pay for every package
- no pay for delivery attempts and they expect you to make 2/package
- you need to have commercial insurance otherwise you will get screwed over
- they will call you at any time of day/night
- you will be expected to be available 7 days per week
- unreasonable customer requests will ruin your day
- the route optimization is terrible (left turns on to busy streets and passing the same houses twice or more)
- your gas cost will be higher than you expected
- you are nothing more than a number
- they charge union dues for an imaginary union
- they charge administrative fees
- they will continue to make the job more difficult for drivers
Pros
no heavy lifting
Cons
just about everything
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Overall rating

1.8
Based on 53 reviews
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