Intelcom Express Employee Reviews

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1.0
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compagnie non organiser
PHARMACEUTICAL DELIVERY DRIVER (Former Employee) –  Montréal, QC12 October 2018
aucun culture entreprise, beaucoup de mouvement de personne , vr
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Aucune communication avec leur personnel, livreur
Livreur (Former Employee) –  grand montréal, rive-sud29 September 2018
On ne vous prend pas pour des humains mais plutôt pour des machines, voir esclaves à certains moments.
Ils ne se préoccupent que d'eux et vous imposent une charge de travail maximum, pour rien de plus.
Promesses souvent non tenues.
La plupart des communications se fait par texto
Ils vous dirigent aux doigs et à l'oeil.
Les ressources humaines trop occupées par le haut taux de turnover sont complètement débordées à congédier et embaucher, corriger les erreurs sur les paies que nous devons constament vérifier.
Le plus difficile des aspects de ce poste est d'être constamment poussé pour produire plus.
Pas de répit.
Le plus agréable aspect, la consolation d'avoir de bons clients qui nous reçoivent à leur porte avec sourire.
Pros
Entregent avec les clients, paie hebdomadaire 3 semaine après
Cons
Ressources Humaines déficientes, aucun respect envers les employés
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3.0
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Competitive
COURIER (Former Employee) –  Brantford, ON17 September 2018
A typical work day varies on what route you get, there isn't much to learn at this workplace if you can deliver parcels in a vehicle you're fine. Management was mediocre, people don't talk to each other a whole ton at this place. Hardest part of the job was scanning packages and loading your vehicle. Most enjoyable experience was with customers.
Pros
Finish when you finish.
Cons
Not always 100% sure you'll be called in.
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Fraudulent & Illegal Practices
Driver (Former Employee) –  Calgary, AB31 July 2018
As a driver you are hired on as a contractor not an employee so that you are not protected by the labour laws employees are under.

You can go on for weeks without being paid and if you do end up being paid there will be astronomical deductions from your pay as well as NOT being compensated for gas, mileage and high phone data useage incurred.

They charge you a large fine for taking any time off work plus the wage of the driver that covers you.

Illegal threats against you for claiming the correct amount for your pay is a common occurrence here.
Pros
None Whatsoever
Cons
60% deductions from your pay
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station manager is nicknamed "useless" for a reason
independent contractor (Former Employee) –  Brantford, ON11 June 2018
do not work for Intelcom.
do not waste your time unless you are okay being treated like dirt

fire chi, fire kristin, yousuf, taher and mike then start again and you might be able to keep the business going

shorted pay and they act like it is no big deal. labour laws broken and no care for drivers
Pros
some flexibility
Cons
management is disgraceful
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Hope Amazon cuts ties with these shady people
Independent Contractor (Former Employee) –  Ottawa, ON31 May 2018
Using Intelcom Express is a poor reflection on the Amazon brand. Hopefully someone from Amazon Logisitics takes a look into the poor business ethics of Intelcom Express.

It only takes one look at the number of people liking the negative reviews to realize how high the turnover rate is for Intelcom drivers. The amount of mentions of poor business ethics and favouritism looks like grounds for a huge media frenzy.

Amazon should run far, far away from everything Intelcom Express. They have other, better and more reputable options.
Pros
they take anybody
Cons
they take advantage of everybody
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Hope Amazon cuts ties with these shady people
Independent Contractor (Former Employee) –  Ottawa, ON30 May 2018
Using Intelcom Express is a poor reflection on the Amazon brand. Hopefully someone from Amazon Logisitics takes a look into the poor business ethics of Intelcom Express.

It only takes one look at the number of people liking the negative reviews to realize how high the turnover rate is for Intelcom drivers. The amount of mentions of poor business ethics and favouritism looks like grounds for a huge media frenzy.

Amazon should run far, far away from everything Intelcom Express. They have other, better and more reputable options.
Pros
they take anybody
Cons
they take advantage of everybody
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Poor management
Warehouse Worker (Current Employee) –  Grande Prairie, AB21 May 2018
Been working there for a while. The manager/supervisor is extremely rude to the staff. There is no room for advancement and if there is something wrong with your pay cheque don’t bother asking the supervisor about it as she will just laugh in your face.
No communication between staff members. No trust between the supervisor and the staff.
Supervisor sets over the top expectations for ALL staff.
Save yourself the headache and don’t apply as you will be very unhappy there.
Pros
Nothing.
Cons
Management and supervisors.
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What a joke
Office staff (Former Employee) –  Ottawa, ON6 May 2018
Don't waste your time! Management sucks they hire you and pay for one position and ask to help with another and then fire you for not doing a good enough job in the position you're helping out in.
Pros
None
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It only takes one look at the number of people liking the negative reviews to know this company is scum
Independent Contractor (Former Employee) –  Ontario5 May 2018
They will lure you in with potential to make an above average income but here's a list of what they won't tell you

- they don't have enough work
- whether you work is subject to supervisor bias
- they pay less per package if you don't get a signature (yet rarely anybody will be home during standard work hours...)
- they don't pay for every package
- no pay for delivery attempts and they expect you to make 2/package
- you need to have commercial insurance otherwise you will get screwed over
- they will call you at any time of day/night
- you will be expected to be available 7 days per week
- unreasonable customer requests will ruin your day
- the route optimization is terrible (left turns on to busy streets and passing the same houses twice or more)
- your gas cost will be higher than you expected
- you are nothing more than a number
- they charge union dues for an imaginary union
- they charge administrative fees
- they will continue to make the job more difficult for drivers
Pros
no heavy lifting
Cons
just about everything
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5.0
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Great place to work
Administration (Current Employee) –  Ottawa, ON28 April 2018
I have been with Intelcom Ottawa 9 months and I love it. Great people, great atmosphere. Everybody working towards the same goal - to make this a happy and productive environment for all. Lots of room to learn, grow and advance within the company.
Pros
Coworkers, Management, Advancement
Cons
Respect issues among drivers
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waste of time
Package handler and sorter (Former Employee) –  Mississauga, ON28 April 2018
Very non professional attitude of management.
Irregular work hours, sometime you work for 5 hrs and some time 1 hour.
Poor administration
Keep replacing employees
Pros
nothing
Cons
so many
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Intelcom are garbage
Sub contractor / driver (Current Employee) –  London, ON20 April 2018
Intelcom express is absolutely the worse for a logistic company , there is no organisation at all all the upper brass management are dumb as a blind man trying to find a corner to sit in !!!! Intelcom Express will never ever be a success , they will never compete with United Parcel service or federal express , or purolator and so on , they contract brokers to hire sub contractors to deliver for intelcom , then the routes are not organised you start at one end of the city and finish on the out skirts of the city , they do not care how much fuel you waste , or vehicle maintence the pay is very poor , they 1.25 per package with signatures and 1.15 with out signatures , and 1.00 for a package that is returned because the customers lives in apartment building and can not gain access to the building ... Intelcom promises 35,000 to 55,000 dollars a year baloney,, Intelcom express is unionized company but the union rep never actually works but one day a week , and never ever returns phone calls , or tries to resolve any issues , the customer service reps at Intelcom are even just as disgusting and disrespectful to sub contractors that are delivering packages if there is a problem , customer service reps will call and be very ignorant , and demand that you drop everything and address the issue, Intelcom will hire the cheapest trucking company do deliver the packages to warehouse but the trucking company does not maintian their trucks very well and then there are delays , for few hours , also when the packages are labelled there are wrong addresses , with wrong route numbers and delivery  more... order which the package should be going to a customer , who ever labels and numbers the packages obviously and clearly do not know what they are doing !,,In short Intelcom do us all a favour and shut down and go bankrupt and get the out of Canada !!! You have failed as a respectable logistics company Amazon were fools to contract Intelcom to handle the packages , !!!  less
Pros
Nothing pro about Intelcom all negative
Cons
Worse management and customer service reps, bad money, no organisation only care about themselves
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Flexibility, Pay, and Fun Job
Delivery Driver (Current Employee) –  Mississauga, ON3 April 2018
The job described in the information session is exactly how it is. You can earn close to $200-250 per day, so if you work 5 days a week that will be about $1000-1500 a week. The app you use to deliver works is simple and easy for anyone to use.

You pick up the Amazon packages between 6am to 8am. You have until 9pm to finish delivering which is great. Usually it only takes me about 5-6 hours to deliver 100-125 packages. Overall the job pay well and is easy to do.
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Stressful, unorganized, long hours, less pay,
Courier Driver (Former Employee) –  Mississauga, ON1 April 2018
Orientation they do some big maths calculation and shows as advertised you can make 4000-5000$, which is not true. Don’t fall for their presentation as their numbers are never right and you will realize after 01 month even if you hit the numbers.

You should be willing to dedicate your day from 0600am to 0900pm as some delivery’s you would have to go back again if customers are not available at the location.

They hold your first two weeks pay and will pay you 2 weeks pay after 04 weeks. So you start get paid after 01 month. Once you leave the job they will still hold your pay first two weeks pay for various reasons and you have to continuously argue and fight to get it back.

Don’t fall for their advertisement tactics. If you put their advertisement on your car, they will pay approx 150$ per month, however to have advertisement on the car your car needs to have commercial insurance, if not you get fined. ( this they will never tell you).
In short words, your car, your petrol, your mobile data and maximum money they make......
Average a month after removing all the above expense including calculating your car maintenance you would make around 1000-1200$ for 12-14 hours per day X 22 days.
Pros
You are your boss once you hit the road
Cons
Your car, your petrol, your mobile data, 12- 14 hours
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Don't waste your time!
Operations Clerk (Former Employee) –  Edmonton, AB31 March 2018
The management and execution of delivery is getting worse every day in far too many ways. Not just one location is an issue. Business should be shut down. Immediately.
Pros
None
Cons
Everything
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They subcontract out to companies that further dilute the low pay.
Independent Contractor (Former Employee) –  London, ON31 March 2018
Beware of their subcontractor "Drive To Lead". Found them on Kijiji and they only pay $1.25 per package without bringing anything to the table than if you had worked directly for Intelcom. We also had to split runs.so you never had the potential to make the money they claimed.

Wasting half your day to deliver 30-50 packages at $1.25 BEFORE deductions (fuel and vehicle costs etc.) is not worth it. You are better off with a minimum wage job, ANYWHERE else.

There are zero benefits to working for Drive to Lead and none of the brokers working directly for Intelcom are happy either - and they made twice as much!
Pros
driving jobs aren't hard
Cons
paychecks after costs are next to nothing, better off working anywhere else
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If it was only possible to give 0 stars
Warehouse Manager (Former Employee) –  Edmonton, AB30 March 2018
No management, no money, no organisation, no communication, work load not divided equally between employees and/or brokers, not enough work, constant new updates on cutting the pay in many different ways, no pay without proof for finishing job because the system glitches and it is never fixed. Drivers, Supervisors, Managers, Driver Trainers, HRs, all quitting not wanting to be forced to work long hours for free or getting fired for choosing not to.
Pros
Not a single one
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Total mess around
Worker (Former Employee) –  Grande Prairie, AB29 March 2018
Showed up for an "interveiw", instantly put to work. Very VERY disorganised and shady, terrible management and extremely poor hr habits. They never discussed pay or hours with me
Pros
Employees
Cons
Management
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This should be a simple delivery job, but it isn't
Independent Contractor (Former Employee) –  Brantford, ON22 March 2018
Expect phone calls at all hours of the day from either an overbearing station manager or one of his supervisor minions.

This company has staff for HR yet they're completely unprofessional. Their HR department is useless and even though you're considered "an independent broker" through Intelcom, they still charge you union dues.

There isn't any documentation provided for the union and getting the contact information took months. Trying to contact the union, you'll learn that the guy only works on Mondays and I could never reach him at any time of day on a Monday. Why does this matter? Well each weekly pay has $7 deducted for this imaginary union. There's also another $7 deducted for administration costs (total of $14/wk or $56/month for nothing).

This company does not have a bright future and the intelligent people who get involved end up leaving. This place has the highest churn rate of any organization that I've ever known.
Pros
this could be very well run by another company
Cons
deceitful company that doesn't care about their people
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1.7
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