Intelcom Express Employee Reviews

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Very authocratic and unfriendly environment to delivery drivers
Customer service as well as delivery driver (Current Employee) –  Calgary Alberta13 March 2019
Intelcom is a company that imposed their own interest on drivers and never consider drivers safety and well being. They contract the delivery with drivers, takes union dues without ever seen any union members or union structures in place. Takes another administrative charges from drivers earnings weekly. It is a company that pass on instructions without listening to drivers who does the delivery. As driver with intelcom, I have been attacked by dogs four times but nobody or structure in place to report the incident. Intelcom closed down the storage facility at southern part of Calgary where drivers from south could return their undelivered packages and mandated drivers to come to north for returns. These treatments are bad especially asking drivers to come to north for returns at night. The health and safety of drivers mean nothing to them. This is not fair.
Drivers get kicked out at will and there is no motivating incentives to drivers who works throughout the winter season. I will not encourage any right thinking person to join intelcom .
Pros
Maybe if you're looking to make earnings pending you secure another job
Cons
Selfish company, it's all about intelcom interest and drivers mean nothing, illegal deductions and maltreatment of drivers
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Avoid it!
Chauffeur livreur (Former Employee) –  Montréal, QC23 February 2019
One of the worst place I've ever worked! Management is totally incompetent, they have no manners and dignity. Chaos is everywhere, they cannot handle the simplest organizational things. Avoid it, save your time and health!
Pros
no
Cons
everything
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Dont work here
Sorter/package handler (Former Employee) –  Thorold, ON15 February 2019
Do not waste your time, this place is a scam . Horrible management. Human resources is useless. You won't get paid what your owed if you even receive a pay at all.
Pros
None
Cons
Everything
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Disorganized Chaos
Driver (Former Employee) –  Ottawa, ON13 February 2019
Management has absolutely no clue how to handle or talk to people. I showed up for my first day of work and the manager literally avoided me. I ended up waiting for 4 hours before anything happened. And it was a 40 minute training session. I decided to go ahead with it and then they never set a schedule for me nor got me signed up on their system. They would text me 10 to 8 in the morning asking me if i could be in by 8.

Absolute waste of time. I also never got paid for 2 days of work.
Pros
work at your own pace
Cons
terrible management
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4.0
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securitaire
COMMIS D'ENREPOT (Former Employee) –  Montréal, QC12 February 2019
enthusiast
un lieu de travaile productif, les travailleurs sont tres amicaux.
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worst place ever
Sorter (Former Employee) –  Thorold, ON31 January 2019
constant payroll errors every week it feels like theyre just hoping that people wont notice theyre getting ripped off n when you do notice you get all your hours cut and they say that they'll call you when your needed
Pros
short shifts
Cons
pays constantly wrong
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4.0
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Good working environment
PACKAGE HANDLER (Current Employee) –  Mississauga, ON30 January 2019
if you want to work then you need to have great communication skill
Does not matter how hard you work or not as long as you communicate
not a good place for introvert.
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The worst place you could ever work at
Driver/Operator (Former Employee) –  Mississauga, ON28 January 2019
I worked with these guys for a long period of time and I came up with this conclusion.
There are no pros at all in this job. Your paycheck will always be wrong. They won't pay you what they promised you. Very dishonest people.

I rather work in a survival job than working with these guys again.
Pros
nothing
Cons
They lie to you to keep you happy but this fireback at you in the end.
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terrible and unorganized management.
Package Handler (Former Employee) –  Grande Prairie, AB2 January 2019
incredibly unstable environment. beingtold youre a hard worker and doing a great job one minute, the next shes telling you that youre slacking and dont care about your job.
she micromanages everything, making it impossible to please her because she changes her mind all the time. the job itself is enjoyable, coworkers are great.
the current manager is the only thing that made me quit. and from what ive heard its the only thing that made countless others quit.
Pros
simple work, great coworkers
Cons
management
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Never Again
parcel sorter (Former Employee) –  Brantford, ON28 December 2018
The entire experience was a nightmare. Shorted pays. Working sometimes more than 8 hours without a break. Sometimes there wouldn't even be water available. The only care management has is to it's drivers otherwise it is a go-go-go pressure-oriented position. The sense of urgency to get as many parcels scanned as quick as possible while flagrantly disobeying labour and safety laws is atrocious. Seeing cardboard used as a truck loading ramp, or working your butt off only to be told by upper management or the day shift supervisors that you aren't quick enough leads to a very unpleasant and demeaning atmosphere. There are no benefits, promised raises in pay are forgotten, and there are constant payroll errors. There is a reason people are instructing amazon not to ship with this company.
Pros
night shift supervisors treat you like a human and not a robot
Cons
everything
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4.0
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Not an easy job especially during winter
Livreuse (Former Employee) –  Montréal, QC17 December 2018
This job requires people who have a LOT of cardio because otherwise you will only make maximum 10$/hour. You have to run and be as fast as possible because you make 1$/package so it all depends on how fast you move. you can make between 4$/hour or 20$/hour it all depends on your movements and organisation. During winter it is horrible and many people quit because the weather can slow you down so you end up making less than the minimum salary.
Pros
take as many breaks as you want
Cons
not stable and dangerous
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4.0
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Quite but good work
Warehouse work (Former Employee) –  Montréal, QC11 December 2018
I worked the night shift, it was very quite but we got a lot of work done. Great place, the people there were very nice, everyone seemed to get along.
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Intelcom is a disgrace to the courier industry
Independent Contractor (Former Employee) –  Brantford, Ontario4 December 2018
Intelcom cuts corners whenever they can.

This includes letting people use their own personal vehicles WITHOUT COMMERCIAL INSURANCE (which means that they would not be covered if they were in an accident while operating their vehicle commercially - which may make them uninsurable in the future).

Intelcom started a branding program advertising that people would be paid to put decals on their vehicles but then Intelcom quickly changed the terms so that people will end up branding their vehicle without compensation.

There is supposed to be a union for the drivers but there is zero union paperwork and you will be punished for any inquiries. Admin fees are also tacked on by percentage so the more you deliver, the more they deduct. They claim they will pay minimums or extra if you take a route out of town but you won't get anything.

One day you could have 50 packages, the next you could have almost 300. You won't be warned either way. You will be discriminated against if you do not blindly follow them.


The management is incompetent and their contract with Amazon is in jeopardy as more negative news about the Intelcom operation gains media attention.

Drivers are not trained and the warehouse is too small and disorganized. $1 per package is not enough. Good drivers deliver maybe 10 to 20 packages per hour but only if you have a good route. Otherwise you will have 10 minutes or more between stops and you won't be able to deliver more than a few packages per hour. Factor in cost and you will be working for less than minimum wage.


When ordering online, include
  more... a comment stating:
DO NOT SHIP WITH INTELCOM


Look at how many people are upvoting the negative reviews. Hundreds, if not thousands of people have been taken advantage of by this terrible company. The reviews are at every location meaning that the entire operation is broken.
  less
Pros
light packages
Cons
poor management, poor compensation, excessive costs, disrespectful managers
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Chaos
Parcel sorter (Former Employee) –  Brantford, ON2 December 2018
Didn't have a real interview. Didn't even sign anything. Spend the day walking in circles looking for missing packages for the drivers. So disorganized.
Pros
No extreme rules
Cons
It's a mess
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You will not make money here - quit & run now
Delivery Driver (Former Employee) –  Cambridge, ON28 November 2018
Worked here for 3 months and as someone said my days were minimum 12 hour days, the amount of money they pay makes this job appealing at first, however after the first month when you consider your expenses you have worked for much less then minimum wage.
Stay away from this company, there is much better courier companies out there then these guys.
Pros
Nothing
Cons
Everything
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Pay decrease
Driver/Delivery (Current Employee) –  London, ON18 November 2018
Intelcom staff always lie.

They wanted us to get branded vehicles and offered an advertising incentive but then they changed it. Now they pay less and won't pay until your van has decals for 3 months. They also say they will end the advertising program any time so we are all afraid that after 3 months it will go away and they will have gotten vans branded for FREE.

One day you are told one thing then the next you are told another.

How are we going to afford our bills with only $1 per package!?!??? Sometimes packages are 12 minutes away from each other or routes are out of town
Pros
mostly light packages
Cons
worst management, deceitful
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Just horrible
Lead Hand/Supervisor (Former Employee) –  Edmonton, AB16 November 2018
Watch out for the supervisor, big ego and a penchant for stealing your ideas to further his position. Lots of problems with getting paid and extremely high expectations for bottom of the barrel wage. No safety culture, supervisor drives forklift erratically and without a license. Constantly looking for ways to cut cost, usually by negatively impacting the employee. If I could give a zero star rating I would
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4.0
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Work and Life Balance job
Administrative Clerk (Current Employee) –  Edson, AB23 October 2018
Nice work and and life balance job. Positive atmosphere at work and people are friendly. The Company easily promotes employees that are valuable and hard working.
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compagnie non organiser
PHARMACEUTICAL DELIVERY DRIVER (Former Employee) –  Montréal, QC12 October 2018
aucun culture entreprise, beaucoup de mouvement de personne , vr
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Aucune communication avec leur personnel, livreur
Livreur (Former Employee) –  grand montréal, rive-sud29 September 2018
On ne vous prend pas pour des humains mais plutôt pour des machines, voir esclaves à certains moments.
Ils ne se préoccupent que d'eux et vous imposent une charge de travail maximum, pour rien de plus.
Promesses souvent non tenues.
La plupart des communications se fait par texto
Ils vous dirigent aux doigs et à l'oeil.
Les ressources humaines trop occupées par le haut taux de turnover sont complètement débordées à congédier et embaucher, corriger les erreurs sur les paies que nous devons constament vérifier.
Le plus difficile des aspects de ce poste est d'être constamment poussé pour produire plus.
Pas de répit.
Le plus agréable aspect, la consolation d'avoir de bons clients qui nous reçoivent à leur porte avec sourire.
Pros
Entregent avec les clients, paie hebdomadaire 3 semaine après
Cons
Ressources Humaines déficientes, aucun respect envers les employés
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Overall rating

1.8
Based on 61 reviews
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