Intelcom Employee Reviews
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So much work for so little pay
Delivery Driver (Former Employee) - Mississauga, ON - 16 July 2023
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The most useful review selected by IndeedYou are required to fill gas for the delivery vehicle out of your own pocket. I worked for nearly 12 hours a day sometimes (depending on how difficult the route was) and I made about $180, but then I had to fill over $100 dollars of gas for a car that is not even mine. 12 hour work day, for $80... (Please keep in mind that my particular employer had very old vehicles that consumed lots of gas, and this was during the time gas prices were over $2 per liter). If you are using relatively new vehicles, and gas prices aren't insanely high, then its a pretty good job. Take things at your own pace, paid per package delivered, not hourly. There were days I'd make over $200 a day working from 6am to around 2pm.
Pros
Complete deliveries/route at your own pace
Cons
You need to fill gas for the company's delivery van out of your own pocket
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Official response from Intelcom
24 August 2023Thank you for taking the time to share your feedback. We encourage you to speak with your employer directly (our sub-contracted delivery partner) to discuss further about your experience and any concerns you may have.
Bad Management
Package Handler (Former Employee) - Ontario - 30 October 2023
Fast Paced work. Good pay. Only part-time and short hours. Bad Management. Toxic Workplace Culture. Part timers will not get even 18 hours if there is no work.
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Official response from Intelcom
28 November 2023Thank you for sharing your feedback. We're sorry to hear about your negative experience. We’d love to hear more about how we can improve and do better. We encourage you to reach out to humanresources@intelcomexpress.com to discuss further. Have a great day!
Insights into Intelcom
Areas for improvement
- Sense of belonging
- Support from manager
- General feeling of work happiness
A company that is poorly managed.
Driver trainer (Former Employee) - Brantford, ON - 11 October 2023
What is the best part of working at the company?I couldn’t find anything positive about working there. Employees live in fear of being fired over minor things.What is the most stressful part about working at the company?Salaried employees are working extremely long hours and not compensated.What is the work environment and culture like at the company?High stress. High pressure with long hours and poor compensation.What is a typical day like for you at the company?High pressure, ridiculously long hours. Work is based on packages being returned for next day processing.
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Official response from Intelcom
28 November 2023Thank you for taking the time to share your feedback. We are sorry to hear about your negative experience. We encourage you to speak with your employer directly (our sub-contracted delivery partner) to discuss further about your experience and any concerns you may have.
La plus mauvaise expérience de la vie
Triages des colis (Former Employee) - Beloeil, QC - 4 October 2023
Le travaille commence a 3 heure du matinToujours la même rotineJamais de responsable Lieu de travaille toujours saleQue des bagarres 7 h de travaille il paye 80$
Pros
Rien de positif
Cons
Mauvaise paye
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Trop de changements et manque d'organisation
Chauffeur-livreur (Former Employee) - Sainte-Marie-De-Beauce, QC - 23 September 2023
Il essaie d'instaurer trop de nouvelle regle qui nuise au bon fonctionnement Il a une gros manque de gestion et d'organisation de leur par Et se fiche de la vie des chauffeur et exige de livrer toujours du 100% mais il continue de sortir des routes de plus 9h et ne prenne pas en considération le temp de trie et chargement du matin Donc souvent les jours de travaille son de plus de 10h minimum
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Stay Away
Operations Clerk (Former Employee) - Ontario - 20 September 2023
Do you enjoy fast-paced high-level stressful working conditions where you will ultimately take the blame for the dysfunction of an Ill-managed & disorganized company?In this role, you will have the opportunity to manage your own team - you will be scheduled solely by yourselfYou will be provided with little to no instructions Expect training to not occur or within 6 months to 1 year - The training provided is clearly intended for graduates of this field, nobody could pass the online learning modules by themselvesYou will be offered forklift license certification training but will never receive any - handjacks onlyYou will manage the warehouse organization & setup solely and will be responsible for brokers/contractors You will have to offload a truck by yourself - 20 skids at a minimum with a broken handjack pump Overtime Daily Expect to receive blame for the disorganization of the companyYou can expect to be disrespected and demeaned daily by contractors/brokers as well as management and overall staffTrust no one - Clear favouritism The company has a high turnover rate due to thisMost employees lasted less than 3 months unsurprisingly - I did 3 years and hated itContractors/brokers will not be in a timely fashion by their employers/business partners Expect to be treated poorly as a resultResources include:Broken equipment - handjack, scanners, faulty system overall“Pros”:Favouritism: Certain employees will be favouredThey will complain daily about everyone with no repercussions and will harass you nonstop even when your shifts do not align -
Pros
Nothing
Cons
Favouritism, Broken Equipment, Lack Of Training & Resources
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Environnement de travail et gestion hyper toxique
Directeur général (Former Employee) - Partout au Québec et en Ontario - 13 September 2023
Vous n'aurai jamais aucune reconnaissance de cette compagnie ils vous feront faire du travail supplémentaire sans vous payer adéquatement. Ils vont vous renvoyer sans aucunes explications, il n'y a aucun respect dans cette compagnie. Une vrai compagnie de voleurs et de profiteurs. RESTEZ LOIN DE CETTE COMPAGNIE CE SERA MIEU POUR VOTRE SANTE MENTALE.
Pros
Aucun
Cons
La compagnie toute entière
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They have no standards, they really don't. It's. Crazy how many laws are broken daily and yet it's the same, day in day out.
Package Handler (Part-time) (Former Employee) - Edmonton, AB - 5 September 2023
They mostly have no standards, they really don't. It's so crazy how many laws are broken daily, and yet it's the same, day in, day out. A Typical Day of Work was really unsafe, in any department, pretty much. Yes this was true.
Pros
Nice People work there, that's only advantage
Cons
Everything is thumbs down.
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Environnement pénible
Superviseur (Former Employee) - Granby, QC - 3 September 2023
Pire expérience de travail pense seulement à eu il ne pense pas au livreur
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Organized, Fast Paced and Good People.
Independent Contractor Delivery Driver. (Current Employee) - Regina, SK - 17 August 2023
A typical day at work demands early resumption, Sorting of parcels and scanning. Load parcels into van according to delivery route for easy picks, activate GPS and delivery app and then commence parcel delivery process.
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Jobs at Intelcom
Mauvaise direction
Superviseur de tri (Current Employee) - Beloeil, QC - 11 August 2023
Manque de support de la part des patrons, ils demandent souvent pour du temp supplémentaire (non rémunérer).Overall sentiment d'indifférence de la part de la direction envers les efforts et extra steps fait par leurs employés.
Pros
collègues agréable
Cons
Manque de reconnaisance
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Official response from Intelcom
24 August 2023Merci d'avoir pris le temps de partager vos commentaires, nous apprécions votre contribution en tant qu'employé. Nous sommes désolés de lire votre expérience négative et nous vous encourageons à parler avec votre gestionnaire pour qu'on puisse développer des stratégies sur comment nous améliorer. Merci encore pour votre commentaire alors que nous nous efforçons de toujours progresser en tant qu'entreprise.
Understaffed but nice.
Package Sorter (Former Employee) - Granby, QC - 2 August 2023
We were severely understaffed so drivers had to come help and we'd often finish 1 or sometimes 2 hours after the planned finish time. Pay was good though and the staff was also very nice.
Pros
Salary, staff
Cons
Understaffed, hours
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Official response from Intelcom
24 August 2023Thank you for taking the time to send your feedback, we value your opinion!
Driver
Delivery Driver (Former Employee) - North Bay, ON - 19 July 2023
Even tho the drivers are brought in as independent contractors, intelcoms stations supervisors and district managers treat you as if your an employee to intelcom. It's there way or the highway
Pros
None
Cons
Everything
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the worst company i have worked for
Delivery Driver (Former Employee) - Montréal, QC - 18 July 2023
poor managment, poor organization, poor stuff, its like working in a jungle, there are a lot of problems, everytime i try to adress them to a supervisor they shut me down
Pros
nothing
Cons
everything
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Official response from Intelcom
24 August 2023Thank you for taking the time to share your feedback. We are sorry to hear about your negative experience. We encourage you to speak with your employer directly (our sub-contracted delivery partner) to discuss further about your experience and any concerns you may have.
Worst job I ever had
Package Handler (Former Employee) - Nanaimo, BC - 11 July 2023
Terrible management, terrible hours.. I never hated going to a job so much, I loved the job but the supervisors and management made me hate the job, they don’t care about their employees.. it’s a very bad job for anyone and I don’t recommend.. useless management.
Pros
No pros
Cons
Not enough hours
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Official response from Intelcom
17 July 2023Thank you for sharing your feedback. We're sorry to hear about your negative experience. We’d love to hear more about how we can improve and do better. We encourage you to reach out to humanresources@intelcomexpress.com to discuss further. Have a great day!
Travail correct mais pas pour moi
Agente au service à la clientèle (Former Employee) - Montréal, QC - 5 July 2023
J’ai travaillé là un peu moins d’un an.J’ai beaucoup appris sur le monde du transport mais il y a beaucoup de choses qui pêchent dans cet emploi.Seulement 10 secondes entre chaque appels, travail extrêmement répétitif, procédures non-flexibles qui donnent l’impression d’être automatisé, pas de réelles solutions à apporter aux clients, clients frustrés qui se défoulent sur nous, aucune communication avec certains entrepôts (les entrepôts du QC ne repondent à AUCUN email) et le management est sporadique. J’ai eu la "chance" d’être dans l’équipe de la team leader qui se donnait le plus au travail, même si au début j’avais l’impression d’être micromanaged il faut savoir que les autres team leaders ne sont pas autant présents et ne font pas vraiment de suivis. À cause de cela j’avais souvent des informations importantes que certains collègues ne recevaient pas, par exemple.J’aurais pu être beaucoup plus épanouie dans un rôle interne comme "quality control" ou team leader etc car j’ai beaucoup de points d’amélioration que j’aurais pu apporter.À part ça en point positif: ils m’ont laissé choisir mes horaires (qui sont fixes!) et c’est complètement en télétravail.Je pense tout de même qu’on est pas assez payé pour ce rôle. Je conseille ce travail si vous êtes a l’aise en customer service moi clairement c’est pas vraiment mon truc!
Pros
100% télétravail
Cons
appels sur appels parfois, pas assez payé
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Official response from Intelcom
17 July 2023Merci d'avoir pris le temps de nous laisser vos commentaires. Nous apprécions fortement votre opinion!
Worst place
Operations Supervisor (Former Employee) - Cornwall, ON - 5 July 2023
Fraud company and managers. Never work for them. They leave people alone. Never support workers and keep giving them warnings even going to washroom.
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Official response from Intelcom
17 July 2023Thank you for sharing your feedback. We're sorry to hear about your negative experience. We’d love to hear more about how we can improve and do better. We encourage you to reach out to humanresources@intelcomexpress.com to discuss further.
Conditions de travail bafoué
Trieur (Current Employee) - Sherbrooke, QC - 4 July 2023
Oubli les bonne conditions de travail car sont bafoués tu travail comme un fou pis tu a droit à une pause après genre 4 h malgré la grosse chaleur pas air climatisé il a pas d’ordre de travail
Pros
Rien
Cons
Conditions de travail bafoué pas pause pousse au max
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Official response from Intelcom
17 July 2023Merci d'avoir pris le temps de partager vos commentaires, nous apprécions votre contribution en tant qu'employé. Nous sommes désolés de lire votre expérience négative et nous vous encourageons à parler avec votre gestionnaire pour qu'on puisse développer des stratégies sur comment nous améliorer. Merci encore pour votre commentaire alors que nous nous efforçons de toujours progresser en tant qu'entreprise.
Incompetent
Warehouse Associate (Former Employee) - Regina, SK - 14 June 2023
The company lacks total 6management standards in operational level. Managers fabors their love ones even though they are incompetent leaving dedicated employees ignore until they quit due to frustration. If anybody needs a job desperately ...this company is the best one to work for and then leave it when you get new one !!!
Pros
New comers experience
Cons
So much ... u can't explain
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Was not a good place to work
Courier Driver (Former Employee) - Timmins, ON - 10 June 2023
Was not a good place to work, poor Managment skills . Over all I give this place a 1 .I will never work for this company again.Worst experience of my life .
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Official response from Intelcom
13 June 2023Thank you for taking the time to share your feedback. We are sorry to hear about your negative experience. We encourage you to speak with your employer directly (our sub-contracted delivery partner) to discuss further about your experience and any concerns you may have.
Not a great place.
Package Handler (Former Employee) - Burnside, NS - 3 June 2023
If you basically have absolutely no other choice then I can understand why you’ d wanna work here. Otherwise, it’s not great at all hence the reason. They expect you to push beyound the 5 hour mark without any breaks.
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Official response from Intelcom
13 June 2023Thank you for sharing your feedback. We're sorry to hear about your negative experience. We’d love to hear more about how we can improve and do better. We encourage you to reach out to humanresources@intelcomexpress.com to discuss further.
Want to know more about working here?
Ask a question about working or interviewing at Intelcom. Our community is ready to answer.Ask a QuestionOverall rating
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Ratings by category
2.2 out of 5 stars for Work/Life Balance
2.0 out of 5 stars for Salary/Benefits
1.8 out of 5 stars for Job security/advancement
1.9 out of 5 stars for Management
2.0 out of 5 stars for Culture
Questions about Intelcom
- How often do you get a raise at Intelcom?17 people answered
- What is the promotion process like at Intelcom?16 people answered
- How often do raises occur at Intelcom?15 people answered
- What is a typical day like for you at the company?14 people answered
- What is Intelcom holiday leave policy? How much holiday leave do you get per year?14 people answered
- What benefits does Intelcom offer?14 people answered
- What is covered by the health insurance at Intelcom?13 people answered
- Why would you want to work at Intelcom?Answered by Intelcom
- How long do you have to work at Intelcom before you can go on maternity leave?11 people answered
- What is the work-from-home policy at Intelcom?11 people answered