Intact
3.8 out of 5 stars.
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Intact Pay & benefits reviews

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Very competitive with the market. Great culture. Great benefits. Wonderful CEO leaving an imprint in the world by giving in many ways. Only downfall is that they are not advanced in project management tools and processes.
Pros
Very flexible - great for job/life balance
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Experienced claims specialists should NEVER consider this company! They use all claims reps as a call centre people to please the customers, they don't care about your experience either. This information is NOT DISCLOSED during the interview process! Expectations are unbelievable, work load is huge, they lose employees pretty quickly. Very toxic environment, reporting on your co-workers is highly encoraged, and unit claims managers care only about the performance and nothing else. Skip this opportunity for something better, even though they pay average salary you will NOT HAVE a work - life balance there.
Pros
None
Cons
All
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Coming from a retail background, Intact is the first employer I've had that treats me like a human being and management is understanding of human circumstances! They get it, you get sick, you get overwhelmed, you get hungry.. they care and that is an amazing feelling.
Pros
Insurance discounts, phone plan discounts, great benefits, work from home options
Cons
Fast paced, Constantly evolving workflow
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I wouldn’t encourage anyone to consider working within the telemarketing department of this company unless they don’t have plans to stay there for long. It is among the most depressing work environments I have ever experienced. Non-stop calls that hit your head like a hammer and destroy your psychological, mental and physical well-being. Telemarketing employees do the hardest work sacrificing their mental and physical health but are treated very unfairly and looked down upon by senior management as if they aren’t an important part of the company. The calls are extremely unpleasant and depressing as you have to deal with extremely rude existing and potential clients who don’t hesitate to insult you, hang up harshly on you, yell at you and disrespect you in 350 calls a day no matter how polite you may be. Also, the micromanagement adds to the already depressing work environment, with a dialer that monitors and gives an account of your every move, how much time you take in between calls (wrap up time), personal break time, etc. Every lateness of 1 minute must be justified and you can’t breathe in between calls. The level of depression among telemarketing staff is extremely high although everyone tries to stick it in.**Advice to senior management: Be more considerate of how you treat your telemarketing employees. They are human beings with emotions and not robots, so make them feel as if they are an important part of the company due to the tremendous sacrifices they make. Let your HR team take the time to invest in telemarketing employees who have proven themselves with - more...
Pros
Great team managers, solidarity among coworkers, great benefits
Cons
Excessive micromanagement, depressing work environment
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A lot or micro-management and a lot of power trips coming from the multiples bosses, especially woman. In one year only, I had 3 different boss change, this instant normal. The workload is too much to handle plus the phones calls keep on coming in, you can answer at least 30-50 calls a day plus yours 45-50 files per week to deal with. It is impossible to provide a good customer service because of that. A lot of our clients complains that we are not reachable in a satisfactory delay.
Pros
Good Social advantages
Cons
Salary, work load, management
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J'aime un travail très dynamique avec un environnement d'antousiasme
Pros
Tenue offerte
Cons
Assurance de sécurité
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Excellente entreprise avec des valeurs fortes, excellentes conditions et opportunités.
Pros
Culture d'entreprise forte et collaborative, salaire et avantages sociaux excellents, formations internes multiples et diversifiées, excellentes opportunités d'avancement.
Cons
Travail au centre ville, donc temps de deplacement long, chaque directeur/directrice a son style de gestion.
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Would not recommend. Very discriminatory towards people with disabilities or medical concerns that aren’t “physically seen”. Even then they contradict themselves in work practices every day. Tell you one thing and you adhere to it then change their mind down the road and punish you for doing what you were told to at the time that was later not correct.
Pros
Okay benefits
Cons
Over worked for the pay
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Very fast paced but, the salary does not reflect the amount and value of the work you do for the whole process of the collision centre. It should be increased to same amount as the CSRs.
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Intact is a great company full of opportunities. The benefits are impressive and are catered to their employees. Company's retention and turn over does not give the best sense of job security.
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The company offers great benefits to the employees and a great and relaxed work culture. They are very focused on providing work life balance in our office and have gone out of their way to provide solutions. Would recommend anyone looking to get into the Insurance industry to look into this pace
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Intact was a good place to work. The pay was not fair for summer students as we did the same job as full-time customer service representatives and got paid about 5 dollars per hour less. There are a lot of young people in the company and someone is always willing to help.
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Great place for benefits and stock options, company always preform well for bonuses. Not much advancement in some niche areas, upper management did not seem open to new out of the box ideas
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At the call center, it is pretty laid back. but the hours are exhausting 11-8 takes your whole day. The pay is 17.20/Hour but taxes and benefits eat half of it up.
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They have very good company culture. Co-workers are friendly. I am satisfied with the benefits the company provided. Managers are really good. They care about you.
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Je ne crois pas qu’il existe mieux côté avantages sociaux. L’entreprise prend en compte les commentaires qui lui sont soumis lors d’un sondage annuel. Ils sont à l’écoute à ce niveau. On ne se tourne pas les pouces. Plusieurs formations intéressantes sont mis à dispositions de tous les employés. Il y a plusieurs opportunités d’avancement. Le Hic, c’est que plus la compagnie grossit, moins il est facile de communiquer entre départements.
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La souscription chez Intact Assurance exige une prise de décisions rapides ainsi qu'une étroite collaboration avec les collègues et une grande attention doit être portée sur la qualité des notes apposées dans tous les dossiers traités. La souscription en centre d'appel , exige parfois d'avoir à traiter jusqu'à 70 dossiers dans une journée, c'est assez stressant mais il faut garder patience et sourire et savoir compter sur l'aide de son équipe au besoin.
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Young managers are biased and let their power get to their heads. Lots of benefits however it is not worth it for the nonsense that one has to put up with working for this company.
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Encouragement for growth Several areas within the insurance industry to develop in Many departments in which to invest your development Generous benefits and bonus program
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If you really really want to get into insurance, then it’s an alright job to start at. Otherwise, don’t even bother. It’s a call centre job, which is in general not enjoyable anywhere you go, doesn’t matter how amazing the company is. It was a good option for me at the moment, but I ended up dreading going there every morning just answering a million phone calls all day. The good part was overall work culture. Never felt toxic, they did try to make their employees happy, they seemed to care about employee progression.
Pros
Work culture, great management and benefits
Cons
Stressful call centre job
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Official response from Intact
28 October 2019
Thank you for your review. We appreciate your kind words and you're right, a call centre role is not for everyone. Our customer service reps are here to help people, businesses and society prosper in good times and be resilient in bad times. We sincerely wish you all the best in your career journey and hope that you find your passion so that you can feel inspired to do your best everyday.
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-Great for new grads or young professionals needing experience. Average pay and benefits. -Very dry, boring, repetitive cubicle work staring at screens all day. Unless you're passionate about insurance and see yourself working in this industry long term, this is definitely not for you. -Very poor management in terms of engagement and receiving feedback from employees. Often received pushback or outright defensiveness for providing legitimate feedback and suggestions to make our team/workflow better. Even lower level supervisors are more focussed on targets, numbers, stats, and budget concerns than employees' engagement, skill development, or career path. Change and deviation from the norm are not valued here.
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Official response from Intact
3 October 2019
Thank you for your review. We're sorry to read about your experience with feedback and engagement. We want all of our employees to be inspired to come to work everyday and we hope that you took the time to mention these concerns in our recent engagement survey. Change is hard. We encourage you to speak with your HR Consultant about your concerns and also to share your ideas for change.