Intact
3.8 out of 5 stars.
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Intact Management reviews

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The company use to be fun and have supportive management. However, the management have adapted to a new model and all the work has been placed on the auto adjusters. Adjuster has to be on the queue as well and no cap on how many claims are assigned to each adjuster. Not the highest paying company as well in the industry.
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Experienced claims specialists should NEVER consider this company! They use all claims reps as a call centre people to please the customers, they don't care about your experience either. This information is NOT DISCLOSED during the interview process! Expectations are unbelievable, work load is huge, they lose employees pretty quickly. Very toxic environment, reporting on your co-workers is highly encoraged, and unit claims managers care only about the performance and nothing else. Skip this opportunity for something better, even though they pay average salary you will NOT HAVE a work - life balance there.
Pros
None
Cons
All
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New middle management got a conflict technical lead to manage timeline then blame on subordinate like developer who late to complete on time due to difficulty tasks finally QA people stuck not to test all requirements on time
Pros
Employees understood well each other
Cons
Some management position save their job on back employees
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Coming from a retail background, Intact is the first employer I've had that treats me like a human being and management is understanding of human circumstances! They get it, you get sick, you get overwhelmed, you get hungry.. they care and that is an amazing feelling.
Pros
Insurance discounts, phone plan discounts, great benefits, work from home options
Cons
Fast paced, Constantly evolving workflow
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I wouldn’t encourage anyone to consider working within the telemarketing department of this company unless they don’t have plans to stay there for long. It is among the most depressing work environments I have ever experienced. Non-stop calls that hit your head like a hammer and destroy your psychological, mental and physical well-being. Telemarketing employees do the hardest work sacrificing their mental and physical health but are treated very unfairly and looked down upon by senior management as if they aren’t an important part of the company. The calls are extremely unpleasant and depressing as you have to deal with extremely rude existing and potential clients who don’t hesitate to insult you, hang up harshly on you, yell at you and disrespect you in 350 calls a day no matter how polite you may be. Also, the micromanagement adds to the already depressing work environment, with a dialer that monitors and gives an account of your every move, how much time you take in between calls (wrap up time), personal break time, etc. Every lateness of 1 minute must be justified and you can’t breathe in between calls. The level of depression among telemarketing staff is extremely high although everyone tries to stick it in.**Advice to senior management: Be more considerate of how you treat your telemarketing employees. They are human beings with emotions and not robots, so make them feel as if they are an important part of the company due to the tremendous sacrifices they make. Let your HR team take the time to invest in telemarketing employees who have proven themselves with - more...
Pros
Great team managers, solidarity among coworkers, great benefits
Cons
Excessive micromanagement, depressing work environment
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A lot or micro-management and a lot of power trips coming from the multiples bosses, especially woman. In one year only, I had 3 different boss change, this instant normal. The workload is too much to handle plus the phones calls keep on coming in, you can answer at least 30-50 calls a day plus yours 45-50 files per week to deal with. It is impossible to provide a good customer service because of that. A lot of our clients complains that we are not reachable in a satisfactory delay.
Pros
Good Social advantages
Cons
Salary, work load, management
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Excellente entreprise avec des valeurs fortes, excellentes conditions et opportunités.
Pros
Culture d'entreprise forte et collaborative, salaire et avantages sociaux excellents, formations internes multiples et diversifiées, excellentes opportunités d'avancement.
Cons
Travail au centre ville, donc temps de deplacement long, chaque directeur/directrice a son style de gestion.
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Would not recommend. Very discriminatory towards people with disabilities or medical concerns that aren’t “physically seen”. Even then they contradict themselves in work practices every day. Tell you one thing and you adhere to it then change their mind down the road and punish you for doing what you were told to at the time that was later not correct.
Pros
Okay benefits
Cons
Over worked for the pay
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Very competitive with the market. Great culture. Great benefits. Wonderful CEO leaving an imprint in the world by giving in many ways. Only downfall is that they are not advanced in project management tools and processes.
Pros
Very flexible - great for job/life balance
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Positif: Environnement de travail au goût du jour. Négatif : Négligence marqué et accéléré de la langue française. Restructuration à répétition, chaise musicale avec les gestionnaires. En résumé, endroit de travail instable et surestimé !
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Good culture attracts better people and get greater results. Dynamic teams, Fair, Good team work, very co-operative management. A great place to spend 1/4th of your day.
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The company was a pleasure to work for. The culture that they have created for their employees is like no other - upbeat, very collaborative and capable of bringing all sorts of people together in work and play. The workload can be overwhelming at times, and the pay doesn’t always seem to match the work fairly but overall, a fantastic company!
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Great place for benefits and stock options, company always preform well for bonuses. Not much advancement in some niche areas, upper management did not seem open to new out of the box ideas
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Intact rewards mediocrity and punishes those who try to do more. Soul crushing. The management structure is a disaster and the flexibility is taken advantage of by senior lawyers.
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Étant une employée de Randstad qui faisait de la saisie de données, j'ai trouvé les tâches monotones. Par contre une fois que j'ai saisi comment faire le travail la situation a changée.
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Je ne crois pas qu’il existe mieux côté avantages sociaux. L’entreprise prend en compte les commentaires qui lui sont soumis lors d’un sondage annuel. Ils sont à l’écoute à ce niveau. On ne se tourne pas les pouces. Plusieurs formations intéressantes sont mis à dispositions de tous les employés. Il y a plusieurs opportunités d’avancement. Le Hic, c’est que plus la compagnie grossit, moins il est facile de communiquer entre départements.
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I worked at Intact for 5 years. During my 5 years i got the opportunity to meet new people and gained a great deal of work experience. Management is very supportive of the employees.
Pros
Great team environment
Cons
Stressful at times
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I felt very welcomed from the first day. The management team and all staff were supportive and the office environment was social but set for business. Area location Downtown Toronto close to TTC .
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La souscription chez Intact Assurance exige une prise de décisions rapides ainsi qu'une étroite collaboration avec les collègues et une grande attention doit être portée sur la qualité des notes apposées dans tous les dossiers traités. La souscription en centre d'appel , exige parfois d'avoir à traiter jusqu'à 70 dossiers dans une journée, c'est assez stressant mais il faut garder patience et sourire et savoir compter sur l'aide de son équipe au besoin.
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There really is nothing good about this place. It used to be great place to work enjoyed going in but, nepotism is so evident in the company. If your a nail that sticks out either your hammered down or tossed out. The managers from team lead up to directors are a joke. Don’t ever go to hr they won’t help and toss you under the bus and let your manager know. Under qualified people are promoted and skilled people are always over looked.
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Young managers are biased and let their power get to their heads. Lots of benefits however it is not worth it for the nonsense that one has to put up with working for this company.
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