Intact Employee Reviews
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The company use to be fun and have supportive management. However, the management have adapted to a new model and all the work has been placed on the auto adjusters. Adjuster has to be on the queue as well and no cap on how many claims are assigned to each adjuster. Not the highest paying company as well in the industry.
Experienced claims specialists should NEVER consider this company! They use all claims reps as a call centre people to please the customers, they don't care about your experience either. This information is NOT DISCLOSED during the interview process! Expectations are unbelievable, work load is huge, they lose employees pretty quickly. Very toxic environment, reporting on your co-workers is highly encoraged, and unit claims managers care only about the performance and nothing else. Skip this opportunity for something better, even though they pay average salary you will NOT HAVE a work - life balance there.
New middle management got a conflict technical lead to manage timeline then blame on subordinate like developer who late to complete on time due to difficulty tasks finally QA people stuck not to test all requirements on time
Employees understood well each other
Some management position save their job on back employees
Coming from a retail background, Intact is the first employer I've had that treats me like a human being and management is understanding of human circumstances! They get it, you get sick, you get overwhelmed, you get hungry.. they care and that is an amazing feelling.
Insurance discounts, phone plan discounts, great benefits, work from home options
Fast paced, Constantly evolving workflow
I wouldn’t encourage anyone to consider working within the telemarketing department of this company unless they don’t have plans to stay there for long. It is among the most depressing work environments I have ever experienced. Non-stop calls that hit your head like a hammer and destroy your psychological, mental and physical well-being. Telemarketing employees do the hardest work sacrificing their mental and physical health but are treated very unfairly and looked down upon by senior management as if they aren’t an important part of the company. The calls are extremely unpleasant and depressing as you have to deal with extremely rude existing and potential clients who don’t hesitate to insult you, hang up harshly on you, yell at you and disrespect you in 350 calls a day no matter how polite you may be. Also, the micromanagement adds to the already depressing work environment, with a dialer that monitors and gives an account of your every move, how much time you take in between calls (wrap up time), personal break time, etc. Every lateness of 1 minute must be justified and you can’t breathe in between calls. The level of depression among telemarketing staff is extremely high although everyone tries to stick it in.**Advice to senior management: Be more considerate of how you treat your telemarketing employees. They are human beings with emotions and not robots, so make them feel as if they are an important part of the company due to the tremendous sacrifices they make. Let your HR team take the time to invest in telemarketing employees who have proven themselves with - more...
Great team managers, solidarity among coworkers, great benefits
Excessive micromanagement, depressing work environment
A lot or micro-management and a lot of power trips coming from the multiples bosses, especially woman. In one year only, I had 3 different boss change, this instant normal. The workload is too much to handle plus the phones calls keep on coming in, you can answer at least 30-50 calls a day plus yours 45-50 files per week to deal with. It is impossible to provide a good customer service because of that. A lot of our clients complains that we are not reachable in a satisfactory delay.
Good Social advantages
Salary, work load, management
Excellente entreprise avec des valeurs fortes, excellentes conditions et opportunités.
Culture d'entreprise forte et collaborative, salaire et avantages sociaux excellents, formations internes multiples et diversifiées, excellentes opportunités d'avancement.
Travail au centre ville, donc temps de deplacement long, chaque directeur/directrice a son style de gestion.
Would not recommend. Very discriminatory towards people with disabilities or medical concerns that aren’t “physically seen”. Even then they contradict themselves in work practices every day. Tell you one thing and you adhere to it then change their mind down the road and punish you for doing what you were told to at the time that was later not correct.
Over worked for the pay
Very competitive with the market. Great culture. Great benefits. Wonderful CEO leaving an imprint in the world by giving in many ways. Only downfall is that they are not advanced in project management tools and processes.
Very flexible - great for job/life balance
Positif: Environnement de travail au goût du jour. Négatif : Négligence marqué et accéléré de la langue française. Restructuration à répétition, chaise musicale avec les gestionnaires. En résumé, endroit de travail instable et surestimé !
The company was a pleasure to work for. The culture that they have created for their employees is like no other - upbeat, very collaborative and capable of bringing all sorts of people together in work and play. The workload can be overwhelming at times, and the pay doesn’t always seem to match the work fairly but overall, a fantastic company!
The company offers great benefits to the employees and a great and relaxed work culture. They are very focused on providing work life balance in our office and have gone out of their way to provide solutions. Would recommend anyone looking to get into the Insurance industry to look into this pace
Intact was a good place to work. The pay was not fair for summer students as we did the same job as full-time customer service representatives and got paid about 5 dollars per hour less. There are a lot of young people in the company and someone is always willing to help.