Intact
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Intact Employee Reviews

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Very competitive with the market. Great culture. Great benefits. Wonderful CEO leaving an imprint in the world by giving in many ways. Only downfall is that they are not advanced in project management tools and processes.
Pros
Very flexible - great for job/life balance
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I wouldn’t encourage anyone to consider working within the telemarketing department of this company unless they don’t have plans to stay there for long. It is among the most depressing work environments I have ever experienced. Non-stop calls that hit your head like a hammer and destroy your psychological, mental and physical well-being. Telemarketing employees do the hardest work sacrificing their mental and physical health but are treated very unfairly and looked down upon by senior management as if they aren’t an important part of the company. The calls are extremely unpleasant and depressing as you have to deal with extremely rude existing and potential clients who don’t hesitate to insult you, hang up harshly on you, yell at you and disrespect you in 350 calls a day no matter how polite you may be. Also, the micromanagement adds to the already depressing work environment, with a dialer that monitors and gives an account of your every move, how much time you take in between calls (wrap up time), personal break time, etc. Every lateness of 1 minute must be justified and you can’t breathe in between calls. The level of depression among telemarketing staff is extremely high although everyone tries to stick it in.**Advice to senior management: Be more considerate of how you treat your telemarketing employees. They are human beings with emotions and not robots, so make them feel as if they are an important part of the company due to the tremendous sacrifices they make. Let your HR team take the time to invest in telemarketing employees who have proven themselves with - more...
Pros
Great team managers, solidarity among coworkers, great benefits
Cons
Excessive micromanagement, depressing work environment
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A lot or micro-management and a lot of power trips coming from the multiples bosses, especially woman. In one year only, I had 3 different boss change, this instant normal. The workload is too much to handle plus the phones calls keep on coming in, you can answer at least 30-50 calls a day plus yours 45-50 files per week to deal with. It is impossible to provide a good customer service because of that. A lot of our clients complains that we are not reachable in a satisfactory delay.
Pros
Good Social advantages
Cons
Salary, work load, management
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Managers friends tend to move up faster. Those with actual work knowledge get let behind. Those who suck up but know none of the working procedures will get promoted before you. They pay less than industry average as well
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J'aime un travail très dynamique avec un environnement d'antousiasme
Pros
Tenue offerte
Cons
Assurance de sécurité
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Excellente entreprise avec des valeurs fortes, excellentes conditions et opportunités.
Pros
Culture d'entreprise forte et collaborative, salaire et avantages sociaux excellents, formations internes multiples et diversifiées, excellentes opportunités d'avancement.
Cons
Travail au centre ville, donc temps de deplacement long, chaque directeur/directrice a son style de gestion.
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Les collègues bonne entente. Management laisse à désirer.
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Would not recommend. Very discriminatory towards people with disabilities or medical concerns that aren’t “physically seen”. Even then they contradict themselves in work practices every day. Tell you one thing and you adhere to it then change their mind down the road and punish you for doing what you were told to at the time that was later not correct.
Pros
Okay benefits
Cons
Over worked for the pay
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Very fast paced but, the salary does not reflect the amount and value of the work you do for the whole process of the collision centre. It should be increased to same amount as the CSRs.
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Positif: Environnement de travail au goût du jour. Négatif : Négligence marqué et accéléré de la langue française. Restructuration à répétition, chaise musicale avec les gestionnaires. En résumé, endroit de travail instable et surestimé !
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Good culture attracts better people and get greater results. Dynamic teams, Fair, Good team work, very co-operative management. A great place to spend 1/4th of your day.
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Never feel alone in your job, there is always someone there that is willing to help you. Lot's of on site training, easy access to help when you need it right from your desk.
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Intact is a great company full of opportunities. The benefits are impressive and are catered to their employees. Company's retention and turn over does not give the best sense of job security.
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The culture is good. Company is good to work for and secure. Pay is not always fair and hard to move ahead. Good team environment. As much as you'd like to move to a different company, the people make it hard to want to leave.
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The company was a pleasure to work for. The culture that they have created for their employees is like no other - upbeat, very collaborative and capable of bringing all sorts of people together in work and play. The workload can be overwhelming at times, and the pay doesn’t always seem to match the work fairly but overall, a fantastic company!
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The company offers great benefits to the employees and a great and relaxed work culture. They are very focused on providing work life balance in our office and have gone out of their way to provide solutions. Would recommend anyone looking to get into the Insurance industry to look into this pace
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Intact was a good place to work. The pay was not fair for summer students as we did the same job as full-time customer service representatives and got paid about 5 dollars per hour less. There are a lot of young people in the company and someone is always willing to help.
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Great place for benefits and stock options, company always preform well for bonuses. Not much advancement in some niche areas, upper management did not seem open to new out of the box ideas
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In general, the work place culture is positive and collaborative. The company stands by its values which are about excellence, respect, and social accountability.
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Cours mandat. Ambiance de travaille très individuelle
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At the call center, it is pretty laid back. but the hours are exhausting 11-8 takes your whole day. The pay is 17.20/Hour but taxes and benefits eat half of it up.
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