Intact Employee Reviews

Everyone is very nice. An overall understanding between employees that you work to live not live to work. Management is understanding and treats you like an individual. My only concern is low pay. Top of my current role's pay band is 20K below what other companies would start at.

Pros

good work life balance

Cons

okay pay, could be better

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Highly productive and inspiring place to work with growth opportunities

Business Analyst (Current Employee) - Canada - 19 September 2023

What is the best part of working at the company?Great Place to work and fulfil your career dreams and aspirations What is the most stressful part about working at the company?Enjoying working as a team and that’s what we have at intact What is the work environment and culture like at the company?Warm and accommodating with great leadership across levels What is a typical day like for you at the company?Experiencial, Problem solving, team bonding, personal and professional development

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Insights into Intact

Based on 76 survey responses

What people like

Feeling of personal appreciation
Supportive environment
Inclusive work environment

Areas for improvement

General feeling of work happiness

Best place that I have worked at so far in my career

Senior Underwriter (Current Employee) - Saint John, NB - 14 September 2023

What is the best part of working at the company?Relaxed atmosphere, great team, managers who value you.What is the most stressful part about working at the company?There is no stress. It’s a great placeWhat is the work environment and culture like at the company?Relaxed, easy going, great collaboration within the teamWhat is a typical day like for you at the company?Steady, lots of variety of work for the day

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Fair place to work with lots of room to move around

Senior Project Control Officer (Current Employee) - Toronto, ON - 12 September 2023

Since it is a big company, they strive and have proven time and time again that if you put the work in, you can advance. The management is great and very supportive with your growth

Pros

Fair compensation

Cons

Hybrid work model with no option for completely remote

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Stressful and unfulfilling environment

Auto Claims Adjuster (Former Employee) - Ottawa, ON - 31 August 2023

What is the best part of working at the company?very stressful environment. workload was insane, you’ll HAVE to work lots of over time just to be on schedule. Decent pay but not worth the your mental health. You’ll start off easy and they will slam you with lots of claims. The plus is it was hybrid. The office environment is really nice and neat. What is the most stressful part about working at the company?Workload and uncontrollable kpi’sWhat is the work environment and culture like at the company?Decent work environment. Customer first culture which is a double edge sword What is a typical day like for you at the company?Adjusting claims, i.e completing intakes, speaking witH body shops, rental & tow companies.

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Stressant

Expert en sinistre (Former Employee) - Montreal, QC - 10 August 2023

Charge de travail beaucoup trop importante. Les outils informatiques sont vieux et lent. Énormément de lourdeur dans les processus . Leurs entreprises affilié sont en surchargé et nos fournisse pas la demande.

Pros

Salaire correct

Cons

Pas de pause, surcharge de travail

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Good

Account Service Representative II (Current Employee) - Canada - 16 July 2023

What is the best part of working at the company?Flexible and good starting pay scaleWhat is the most stressful part about working at the company?Work load sometimes too high and

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typical insurance company

currently working as lvl 1 System Analyst (Former Employee) - Home based - 11 July 2023

No complaints towards this company.If you don't like being stuck to an automated system taking calls all day long. This is not for you.Very good collaboration within team sand teammates.Direct mangers do give time of themselves to help you.

Pros

Hybrid

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Official response from Intact

12 July 2023

Thank you for your review. We are glad you feel supported by your colleagues and managers.

Supportive work environment

Communications Specialist (Current Employee) - Toronto, ON - 23 June 2023

No matter who you reach out to in the organization, they're always ready to help you. Most of the managers I've interacted with are true people leaders, which has a cascading effect on the teams they manage. There are sufficient career development resources available if you're driven and want to explore more career paths within the company.

Pros

Great team, possibility to grow your career

Cons

Two days a week in the office

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Official response from Intact

12 July 2023

Thank you for taking the time to leave us a review. We are happy to provide you with a supportive work environment that allows you to do your best.

Overall

Auto Claims Adjuster (Current Employee) - Mississauga, ON - 15 June 2023

Honestly just like every other company they make it seem like its so good but its a bad company to work for, great experience if you want to get into the field great tips from managers and some of them are really kind, what sucks is they never listen different managers that all have different answers to one question you ask so if your promoted you will be doing your work and are told its wrong even though thats what you did with your previous manager, they burn you out with over 160+ claims and expect you to close so many files its honestly not my fault if i cant call all my clients when i have such a high workload, management sucks they blame you for any days off and they say they want you to move up but in reality they keep you at that position and then find ways to tell you how you cant move up, in terms of job security my colleague was fired without reason and they left him/her high and dry, it sucks how they wont even warn you even when you do nothing wrong since they are corporate, they want you to keep working like a dog then blame you if your customers are not happy or if your not able to do something to a file knowing you have a big workload, I should only be able to do a certain amount of work not burning myself out, company has a high turnover rate their own clients are not happy and they always need to hire, the csrs are expected to take over 60 calls a day and are burned out and when you become an adjuster its even worst 150+ claims just starting then you get into this hole were you cant dig yourself out of it, management says their so good with career advancement -

Pros

Hybrid, bonus, stock plan, benefits, career advancement

Cons

Bad work life balance, burnout, high workload, bad management

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Official response from Intact

12 July 2023

Thank you for your review. We agree that things can be fast-paced for some departments, especially in Claims, as you and your colleagues are the front-liners of the organization. In order to support you better and understand your needs, we urge you to reach out to your HR Consultant who will be able to address your specific concerns.

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I really love Intact

Claims Representative (Current Employee) - Montréal, QC - 15 May 2023

Overall Intact is a great company to work for. They have many departments one may want to consider if their current positions isn’t bringing them the fulfillment they initially thought, and management will help you access resources and recommend you to other departments which would better suited to your individual preferences. There is plenty of career growth to be done. I recommend Intact

Pros

Benefits, work-life balance, hybrid remote opportunity, friendly staff, great management

Cons

Stressful at times

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Official response from Intact

7 July 2023

Thank you for taking the time to leave us a review. We agree that Intact is great to work for. We enjoy watching people move their careers into roles and departments that are distinct from where they started with us. One of our employee promise pillars is "Grow With Us" and we really do our best to bring this to life. We are glad you enjoy the benefits and support of your colleagues.

L'homme détruit l'environnement pour satisfaire ses besoins s

Sangaré Alassane (Former Employee) - Janeville, NB - 20 April 2023

L'homme détruit l'environnement pour satisfaire ses besoins

Pros

Oui

Cons

Oui

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Company is a sinking ship.

Sales and Service Specialist (Current Employee) - St. John's, NL - 16 April 2023

PROS:-Ability to work from home + office- Referral Bonus- $600 Health and Wellness Benefit-Management are supportive for the most part.CONS:- Weekend Shifts + Evening Shifts- Outdated equipment/systems.- Repetitive and mundane work.- No incentive or commission for making sales.- No sense of organizational culture.- Difficult to book your vacation time.- Yearly incremental raises are low.

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Official response from Intact

7 July 2023

Thank you for your review. We understand that there are inherent challenges in certain roles, but as you mentioned management is supportive. We encourage you to raise issues and ideas about the work process to your supervisor or Human Resources Consultant. We want to help you do your best, and appreciate all forms of feedback.

Ce soucis 0 de leur employée

Expert en sinistre (Former Employee) - Quebec City, QC - 4 April 2023

Ils veulent des bons commentaires mais n'écoutent pas leurs employés.

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Official response from Intact

7 July 2023

Merci d’avoir pris le temps de nous évaluer. Nous travaillons sur les retours de nos sondages auprès des employés.

Innovative and less vertical structure than other big organizaitons

Research and design (Former Employee) - Montreal - 20 March 2023

- Innovative and always trying to get people upskilled to newer technologies- Chill and close knit work place.- Communication is slow and can reduce productivity quite a lot.

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Official response from Intact

7 July 2023

Thank you for your review. We love hearing from former employees, we are glad to know you enjoyed our drive to be innovative, and the work culture here. We also value your feedback.

It’s suck other there

Helpdesk Niveau I (Former Employee) - Montréal, QC - 25 February 2023

L’humain n’a jamais été au centre. They don’t care

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Official response from Intact

5 July 2023

Nous sommes désolés de ne pas avoir pu répondre à vos préoccupations pendant que vous étiez chez nous. Nous vous souhaitons le meilleur dans votre carrière où qu’elle vous mène.

Best place I worked

IT Helpdesk Technician (Former Employee) - Montréal, QC - 4 February 2023

Plenty opportunities to grow, management is good. Had a blast working there.The colleagues are also great. Super users are always there to help when needed. If this is your first opportunity in IT world, just take it. You won't regret it.

Pros

Opportunities to grow, great management

Cons

L2/L3 might not take incidents seriously as you do

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Official response from Intact

5 July 2023

Thank you so much for your review. We are glad you had a great start to your career here. We are proud to always provide our employees with the support they need to be their best here.

Entreprise stimulante

Manager (Current Employee) - Montréal, QC - 23 January 2023

Il fait bon vivre dans cette organisation. Les valeurs de respects, d'excellence et de générosité sont bien présentes. Je recommande comme entreprise.

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Official response from Intact

5 July 2023

Merci d’avoir pris le temps de nous évaluer. C’est un excellent aperçu de ce que vous valorisez le plus en tant qu’employé et nous sommes heureux que vous vous sentiez inspiré par le leadership, la culture et l’avenir d’Intact.

Entreprise à numéro

Souscription (Former Employee) - Télétravail - 15 December 2022

Entreprise très décevante.J’ai débuté cet automne dans une cohorte en souscription. J’ai été engagé à 58 000$ par année. (50 à 80 appels par jours).La formation est très peu professionnelle, beaucoup de changement de formateurs.La formation est basé sur les exposés oraux des participants ,des jeux de rôles et des roues de jeux de noms, qu’ils appellent fièrement « la roue de la torture » afin de bien stresser les seuls participants qu’ils le restent. La gestionnaire attitrée semblait très compréhensive mais très peu capable de gérer tout ça par elle même donc revenait toujours sur ses décisions.Je conseille de ne pas communiquer à personne dans l’entreprise que tu as de la difficulté à comprendre certaines notions car ils vont te mettre une date requise , pour que tu puisses atteindre la perfection même s’ils te disent le contraire en début de formation. Je conseille pas à personne cette entreprise.Ils vont te dire que tu as les assurances collectives dès les premiers jours mais tu dois attendre 2 mois avant que ça débute.Prévoir qu’ils vont te dire que tu travailles de jour »conseil » faites le écrire sur votre contrat d’embauche.

Pros

Équipement de travail payé

Cons

….

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Balance

Loss Prevention (Current Employee) - Ontario - 9 December 2022

Intact is an incredibly great company to work for. The Hybrid work-world they have introduced since covid is a wonderful way to be able to work from home as well as keep the face-to-face interactions with colleagues. Flexibility in working hours, allow variations in benefit allotments, perks, bonus programs, etc. They also don't bat an eye about investing in their employees for education or training.

Pros

Benefit flexibility, promote education, excellent work-life balance

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Poor management

Group Benefits Claims Specialist (Former Employee) - Fredericton, NB - 3 November 2022

Management needs to work on training their employees and many other things within the company. Co workers were very nice to work with. Work from home options were good.