Intact
Happiness score is 45 out of 100
3.7 out of 5 stars.
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Intact Careers and Employment

Work happiness

Scores based on about 49 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Do people feel they are appreciated as a person at work?
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About the company

  • CEO
    Charles Brindamour
    85%
    approve of Charles Brindamour's performance
  • Company size
    more than 10,000
  • Revenue
    $5bn to $10bn (CAD)
  • Industry
    Insurance
  • Headquarters
    700 University Ave. Toron...
  • Link
    Intact website
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Jobs

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Software Development

193 jobs

Salaries

Salary estimated from 95 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 407 reviews and is evolving.

3.7420183.5320193.6820203.3620213.192022

Reviews

Claims Adjuster in Ottawa, Ontario
on 20 September 2022
Good Company for Insurance Experience, Even Better for Stress and Poor Work/Life Balance
Be wary of claims department. If you're a good customer service rep they'll push you to become an adjuster without being transparent about the workload. For most adjusters they either work lots of overtime to keep up with claims or they don't work overtime at all and fall behind but are content with it. Then as an adjuster you can really only move up to adjuster level 2 and 3 and move to a different type of adjuster whether auto, property, commercial, accident benefits or bodily injury. It's difficult to get to some of the other positions you may be looking for in the company.
Auto Claims Adjuster in St. John's, NL
on 27 September 2022
Decent pay and benefits/Awful work-life balance
I worked from home as an insurance adjuster on the auto department. Length of training was not sufficient for the tasks that needed to be performed. As such, I often felt ill-equipped to help customers. Some very knowledgeable managers, but often unreachable due to high call volumes and being in meetings back and forth. Work-life balance was non-existent, and it was not uncommon to be dealing with 150-200 claims at a time. Intact rarely offered any OT, but it was not a secret that many adjusters would work unpaid OT to keep up with the workload. In spite of decent pay and benefits, I would not recommend this job.
Customer Service Representative in St. John's, NL
on 16 September 2022
Extremely busy Call Centre
The Johnson Insurance/Intact Home/Auto Customer Service Call Centre in St. John’s was terrible. My experience:- The call centre is always hiring because of the huge amount of turnover. - There is very little training once you are actually on the phone (it’s too busy)- Monday’s are a nightmare - Micromanagement (your stats are everything)- You have to deal with a lot unhappy callers. - Managers spend most of their days in meetings. - Calls are getting more complicated because chatbots handle the easy requests. - Very few opportunities for advancement unless you want to be a call centre manager- Unrealistic targets and metrics - Low pay raises - The job involves sitting all day and constantly looking at a computer screen. - It’s a high pressure job with back to back calls - Shift work is challenging for people who have families or interests outside of work. - It seems like the corporation is focused on growth at all costs. - It’s common to get stuck on a call and be 20 minutes late leaving workI’m glad I finally moved on to a different industry.
Claims in Dartmouth, NS
on 9 September 2022
Unmanageable workload and high expectations
I worked with Intact for a number of years and one thing has always been obvious; there is a rotating door of employees coming and going. Understandably so, there is a high turnover rate. I feel one of the reasons this is, is because the company is grossly understaffed in all departments and all employees are overworked, under-recognized and expectations are high. Salary and benefits are good. Depending on your manager, you may feel supported or you may not. They use systems that are not user friendly and are time consuming to complete basic tasks. Overall, in my time there I felt like keeping your head above water was absolutely impossible. Theres no limit on the amount of work they distribute to each employee.
Claims Adjuster in Toronto, ON
on 3 September 2022
Unmanageable workload
Your experience greatly depends on who your direct manager is. Most of them are good, few will make your life miserable.Work load is beyond unmanageable all year round. It causes me a lot of stress during and after work hours. Higher management keeps dangling the carrot. They say they re hiring help but they barely hire enough to cover the number of people leaving. Every adjuster is expected to do the job of 3.It is extremely hard to move away from a claim handling role. Many experienced employees ended up leaving the company because they cant advance outside of claim handling. That being said, if you would like to advance in your role as a claim adjuster, the company is actually great, they will train you and offer promotions, again, as long as you re still handling claims.Compensation is average imo. Benefits are great. Good health/dental plans, 15+2 days off, sometimes they ll give everyone an extra day off. Xmas eve and new years eve off. Possibility to purchase extra 5 days off (payroll deductions) and employee share purchase plan. Many other perks.

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Questions and answers

People have asked 56 questions about working at Intact. See the answers, explore popular topics, and discover unique insights from Intact employees.

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  • Work Life Balance
  • CEO

Interview insights

Insights from 201 Indeed users who have interviewed with Intact within the last 5 years.

Favourable experience
Interview is average
Process takes about two weeks

Interview questions

- standard questions (behavioral)

Shared on 8 November 2017

All the regular ones

Shared on 17 May 2017

Common questions about Intact

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