Intact Careers and Employment

What is it like to work at Intact?

3.8Work/Life Balance
3.8Salary/Benefits
3.3Job Security/Advancement
3.4Management
3.7Culture
4.0
Great company
Written by Unit Manager IT Operations (Current Employee) from Montréal, QC on 9 November 2018
Allows me to learn and better by skills:
Develop Service Level Agreements (SLOs) with our business partners and clients.
• Develop policies and procedures that outline how incidents are identified, documented, assigned and
corrected.
• Conduct research on emerging products, services, protocols and standards in support of service desk
technology - more... procurement and development efforts.
• Plan and perform staff performance evaluations.
• Ensure appropriate training initiatives for agents.
• Manage the processing of incoming calls to the Service Desk via telephone, chat and e-mail to ensure
... - less
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