Allows me to learn and better by skills:
Develop Service Level Agreements (SLOs) with our business partners and clients.
• Develop policies and procedures that outline how incidents are identified, documented, assigned and
• Conduct research on emerging products, services, protocols and standards in support of service desk
technology - more... procurement and development efforts.
• Plan and perform staff performance evaluations.
• Ensure appropriate training initiatives for agents.
• Manage the processing of incoming calls to the Service Desk via telephone, chat and e-mail to ensure
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