DTVI Rep (Former Employee) – North Vancouver, BC – 21 February 2019
all in all working at ICBC wasnt that bad, the employees were great, lots of nice work spaces and a pretty decent cafeteria (at the head office) but the some of the managers were mirco managers, which made it a little uncomfortable. And everything you do is clocked to the second which was a little stressful.
Claims Support Assistant (Former Employee) – Vancouver Island, BC – 5 January 2019
I was hired as a Claims Support Assistant. I didn't do a thing that was listed in my job description other than greet the very odd person at the front counter. I was at a claims centre that didn't actually take claims in person so very few people coming in yet they have a full time long standing receptionist who doesn't do anything else. (Seems weird she doesn't have to do the boring data entry also) Extremely mundane job, no chance for advancement, management was non existant and of no help- no manager in the building, pay was bad, benefits were good. Horrible old office furniture, zero ergonomics which leads to repetition injuries as job was simply only data entry, nothing else, zero for 8 hours a day (they don't tell you this when they hire you). A good job if you don't care about sitting and staring at a single monitor all day paying vendor bills and very rigid hours and breaks. Zero flexibility. Holiday picks are a joke and very competitive, you will never ever get xmas time off. Worst job ever.
HR (Current Employee) – North Vancouver, BC – 14 September 2018
I've been working at ICBC around two years now. It is my first role in the public sector, so I wasn't sure what to expect. ICBC is an extremely well run organization, particularly when having to operate within the constraints of government direction. Independent audits by big 4 firms have confirmed this on two occasions in recent years. Flexibility, culture and management style varies greatly by role and division. Within HR it's excellent. More than half the roles are filled internally, so there are always opportunities to grow and develop. The organization is genuinely committed to a diverse and inclusive and respectful workplace - all managers undergo annual training and pass this along to their teams every year. Similarly there is a large focus on sustainability, and the organization operates carbon neutral - some achievement for this industry.
Lots and lots of great people; many in our department would be able to earn far more in the private sector, but stay due to the variety of work, flexibility, stability, and positive work environment.
The biggest frustrations for me are: 1. The ridiculous salary freeze in place for non union employees since 2012, enforced by PSEC our governing body. 2. The dated technology used in some areas of the business - we use a version of SAP that may pre-date the internet...
Ticks all the boxes in terms of career development
Recruitment Specialist (Current Employee) – North Vancouver, BC – 14 September 2018
Despite what you hear about ICBC, it is a great company to work for. I have been lucky to work for some exceptional managers, who value my contribution and support me in my career advancement. I've also been lucky to work with some extremely talented teams and people who genuinely want to make a difference, every single day.
We work hard here - but the company still supports a decent work/life balance.
Great team, work/life balance, career opportunities
Great place to work with opportunity for advancement
Claims Adjuster (Former Employee) – Courtenay, BC – 10 September 2018
Great benefits with every other Fridays off. Challenging work but rewarding in helping people get through the claims process. Your job is spent a lot of time on the phone with clients from all over the province that may not speak English but we offer a translation service of all languages.
Customer Service Claims Adjuster (Former Employee) – Vancouver, BC – 9 September 2018
Terrible work life balance - run inefficiently and with lack of transparency between management and employees. No company culture with a general cloud of negativity stemming from employees' resentment at management for feeling underappreciated and overworked. This added to the union environment where everything from vacation, to shift bids, to desk preferences were given on a seniority basis. With no meritocracy in place, a general complacent apathy replaced compassionate service or a concerted team effort in any form, and this now inherently describes ICBC as a corporation, to it's customers and employees alike.
Customer Service Representative (Current Employee) – Burnaby, BC – 26 August 2018
at the moment, quite under staffed. But a good place to work nonetheless. It's a very steep learning curve and training is very stressful - you won't be fully comfortable till about 6 months in. The hardest part of the job is just the stuff that comes with being in customer service. The most enjoyable part of the job is the supportive coworkers.
Collections Supervisor (Former Employee) – North Vancouver, BC – 6 June 2018
ICBC provided an excellent work environment. Co-workers were a pleasure to work with and the organization created a workplace of respect where ideas were listened to in order make the organization a better place to work as well as better service to the policy holders.
Too many supervisory meetings which did take away time from direct dealings with the staff.
Bodily injury adjuster (Former Employee) – Vancouver, BC – 19 April 2018
When I began to work for the Corporation, its management style was based on the British Insurance system and philosophy. We are working to solve the problem of our customers. Unfortunately as time progress, it was clear as younger managers advance, they pushed out the older managers and promotion within the Corporation became clear that you have to be friendly with the MAN IN CHARGE. It was a time, when female clerks gets promotion to claims adjuster position when un qualify. These same people would later become the 3rd wife of the District Manager. That District Manager has since been let go for wrongful use of expenses claims and other serious matter of personal conduct