Insurance Corporation of British Columbia

Insurance Corporation of British Columbia Employee Reviews

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Great leadership and team.
Claims Document Support Assistant (Former Employee) –  Vancouver, BC26 July 2018
Data entry.
Awesome team and managers in my department.
Great training and loads of opportunities to advance.
Nice and busy yet we manage to have fun.
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Excellent work environment
Collections Supervisor (Former Employee) –  North Vancouver, BC6 June 2018
ICBC provided an excellent work environment. Co-workers were a pleasure to work with and the organization created a workplace of respect where ideas were listened to in order make the organization a better place to work as well as better service to the policy holders.
Pros
Flexable hours
Cons
Too many supervisory meetings which did take away time from direct dealings with the staff.
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Icbc
Broker Enquiry Unit Agent (Current Employee) –  Surrey1 June 2018
Great company benefits, not so much with work/life balance.

Job culture is non existent, with the exception of annual Christmas luncheon.

Colleagues make the work place friendly and bearable atmosphere.
Pros
Great Benefits
Cons
no balance with job work/ life balance
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complex
MANAGER (Former Employee) –  Vancouver Harbour, BC10 May 2018
hmmmm
...challenging in a great way, but so much uncertainty - no one knows who does what anymore....

large org, many places to transfer in/out - union staff is held down without a lot of training, development or promotion opportunties
Pros
most people are really awesome
Cons
...you don't often get to work with the people above
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It is a Provincial Government Corporation
Bodily injury adjuster (Former Employee) –  Vancouver, BC19 April 2018
When I began to work for the Corporation, its management style was based on the British Insurance system and philosophy. We are working to solve the problem of our customers. Unfortunately as time progress, it was clear as younger managers advance, they pushed out the older managers and promotion within the Corporation became clear that you have to be friendly with the MAN IN CHARGE. It was a time, when female clerks gets promotion to claims adjuster position when un qualify. These same people would later become the 3rd wife of the District Manager. That District Manager has since been let go for wrongful use of expenses claims and other serious matter of personal conduct
Pros
able to help people at the time of most need
Cons
office politics
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Great coworkers, central locations, interesting work.
Paralegal (Current Employee) –  Vancouver, BC14 April 2018
I love working at ICBC mainly due to the interesting file load and the terrific coworkers. Everyone is willing to pitch in and help in a pinch and there is a lot of sharing of knowledge and resources. Prima donnas and queen bees will not last long in this environment.

Wages are below market rate compared to outside firms but the work life balance and supportive colleagues are superior. 3 weeks holiday to start plus time off provisions that equal another 3 weeks (about 6 weeks total to start). Benefit plan is excellent and full STD, LTD and pension.

Training and onboarding of new hires could be improved. All the systems we use are internal databases and document management programs that no one will know before coming to ICBC. It takes a while to learn all these programs and coworkers do not have time to teach each other.

It can be challenging to move positions or advance due to management politics and seniority. Most positions are bargaining unit and seniority is a big factor in allocating time off and advancement. Management is either overbearing, invasive or abandons you.

Overall, a good place to work.
Pros
Great coworkers, benefits, time off, social aspects, location, interesting work.
Cons
Management is clueless or overbearing. Training could be improved.
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great
Rehabilitation Support Assistant (Former Employee) –  Vancouver, BC16 February 2018
was a great job! enjoyed my time, had good stability, great colleagues, and a great manager. Able to have a good work-life balance, easy access to transit as well.
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Worked as consultant with E&Y
QA Lead (Former Employee) –  Vancouver, BC11 January 2018
Its been wonderful to be a part of the company .
Great Work Culture , you are in charge of what you are doing and feel appreciated
Feels awesome to work with a talented team
You get ample opportunity to enhance your skills as you work
Pros
The culture is the singular most unique aspect of life at makepositive.
Cons
The work is relentless but never too demanding. Just constant!
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Good job with benefits, workers seriously want to help our customers.
Claims Service Adjuster (Current Employee) –  Surrey, BC6 January 2018
Typical day is being on phones available for customers reporting an insurance claim, asking about their claim or providing new information regarding same. It is sometimes tense, since you are trying to help as many of those holding on the phone line as possible, yet you also want to be of optimum service to your present customer. You are not micro managed in this position which is very helpful and helps to lessen the stress build up, yet they are near if you have a question or need help.
Pros
Helping People
Cons
Tied to the phone.
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Great place if you work hard
Client Service Representative (Current Employee) –  Vancouver, BC2 December 2017
If you work hard, ICBC is a great place to work. If you are someone who is just looking for a typical government job where you can take unlimited breaks and not have to think for yourself, this is NOT the place for you. You cannot get away with that here anymore, but many employees do not like that because that was not the case in the past. Those people are on their way to retirement or have left, which is making ICBC a much more rewarding place to work over the past 2-3 years.
Work life balance is good, as are benefits and pay. Time off days are great, you get 3 extra weeks off a year, so like 6 weeks vacation to start.
Pros
Good pay, and opportunities for those who work hard, time off days
Cons
seniority based time off selection
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Kamloops DLO a terrific place to work.
Driver Examiner (Former Employee) –  Kamloops, BC30 November 2017
Loved the people and management team! Would love to obtain a permanent position but being a union position this is hard to achieve. Hoping to get a recall unless I can find a job that is permanent.
Pros
Excellent manager and supervisior
Cons
lack of permanent work lots of temp jobs only
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hard to grow
Office Assistant (Former Employee) –  Coquitlam, BC27 November 2017
it is an ok place to work but its really hard to move up within the company. They really don't look at the talent they already have, a lot of missed opportunities for both sides.
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Excellent career opportunities
Part time Injury Adjuster (Current Employee) –  Vancouver, BC13 November 2017
Long term employee 25+ years .
Great employer!
Many opportunities to try different positions and areas, and work locations .
Excellent training and salary .
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Good job security and benefits
Legal Secretary (Current Employee) –  Vancouver, BC5 November 2017
Assisting lawyers with legal administrative tasks. Never asked to do something out of job profile. Good hours, no overtime. Good union support. Consistent.
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Work-life balance
Anonymous (Former Employee) –  Vancouver, BC18 October 2017
Great work-life balance and challenging work environment. At the head office, there is an in-house cafeteria and gym. Ample amount of parking for those who commute to work.
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Challenging time and people are managing it.
Analyst (Former Employee) –  North Vancouver, BC14 October 2017
Nice people but tough reality. Regulation change takes time. Politics and technical challenges. Budget cutting. Challenging time but people are trying best to manage it.
Pros
Pay and benefit
Cons
Challenges and relationships
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Not a very good job at all - redundant, boring work while being overworked and underpayed
CSA (Former Employee) –  Coquitlam, BC6 September 2017
The work is extremely repetitive. You're basically doing the same thing for 10 hrs a day/4 days a week. Sometimes you're scheduled on the same task for weeks or even months, so it gets really boring and mind numbing. They train you for a couple weeks in the beginning on the main tasks, but then after that if you need to be trained on something, there is very little training. You get maybe a couple hours of training if you're lucky, then you're thrown to the wolves. The schedule is very unfair, and they don't rotate the employees through the tasks. One person is on one desk for weeks or months at a time. There is very little support from coworkers and Management. You go to Management about suggestions or ideas, only to be shut down or turned away. People are very hesitant to help you when you ask for it, which is the main way to get help since there's very little training. You do so much work for such little pay. The only things good about this job are the benefits/paid sick days, and the 4 on/4 off schedule can be nice. Having 4 days off is the nice part. Otherwise, a horrible place to work.
Pros
Good benefits, paid sick time, 4 days off
Cons
Long hours, boring and redundant work, unfair scheduling, unsupportive coworkers, very little training
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Productive and Fun place to work
Driver Examiner (Current Employee) –  British Columbia7 August 2017
Good Place to work, very nice people, learnt a lot of good things, management is very supportive and informative. Advancement opportunities exist for hard working people.
Pros
Good work environment
Cons
Dealing with tough clients
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Great place to work.
Claims Adjuster (Former Employee) –  North Vancouver, BC10 July 2017
I really enjoyed working at ICBC. I was there for 19 years. I left when my son was born 8 years ago. It was a very positive environment, we worked as a team.
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it was a good place to work
estimator (Former Employee) –  Fort St. John, BC4 July 2017
we had a good working team. lots of training and courses for those who wanted it. we would write estimates, deal with the bodyshops on estimates we had written. we would deal with finding fair prices for vehicles we had written off. we would help the adjusters place fault on the party in the wrong when asked.
Pros
good place to work
Cons
everyone has had a bad experience with icbc
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Overall rating

3.8
Based on 96 reviews
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Ratings by category

3.9Work/Life Balance
3.9Salary/Benefits
3.6Job Security/Advancement
3.4Management
3.4Culture