Insurance Corporation of British Columbia

Insurance Corporation of British Columbia Employee Reviews

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great
Rehabilitation Support Assistant (Former Employee) –  Vancouver, BC16 February 2018
was a great job! enjoyed my time, had good stability, great colleagues, and a great manager. Able to have a good work-life balance, easy access to transit as well.
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Worked as consultant with E&Y
QA Lead (Former Employee) –  Vancouver, BC11 January 2018
Its been wonderful to be a part of the company .
Great Work Culture , you are in charge of what you are doing and feel appreciated
Feels awesome to work with a talented team
You get ample opportunity to enhance your skills as you work
Pros
The culture is the singular most unique aspect of life at makepositive.
Cons
The work is relentless but never too demanding. Just constant!
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Good job with benefits, workers seriously want to help our customers.
Claims Service Adjuster (Current Employee) –  Surrey, BC6 January 2018
Typical day is being on phones available for customers reporting an insurance claim, asking about their claim or providing new information regarding same. It is sometimes tense, since you are trying to help as many of those holding on the phone line as possible, yet you also want to be of optimum service to your present customer. You are not micro managed in this position which is very helpful and helps to lessen the stress build up, yet they are near if you have a question or need help.
Pros
Helping People
Cons
Tied to the phone.
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Great place if you work hard
Client Service Representative (Current Employee) –  Vancouver, BC2 December 2017
If you work hard, ICBC is a great place to work. If you are someone who is just looking for a typical government job where you can take unlimited breaks and not have to think for yourself, this is NOT the place for you. You cannot get away with that here anymore, but many employees do not like that because that was not the case in the past. Those people are on their way to retirement or have left, which is making ICBC a much more rewarding place to work over the past 2-3 years.
Work life balance is good, as are benefits and pay. Time off days are great, you get 3 extra weeks off a year, so like 6 weeks vacation to start.
Pros
Good pay, and opportunities for those who work hard, time off days
Cons
seniority based time off selection
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Kamloops DLO a terrific place to work.
Driver Examiner (Former Employee) –  Kamloops, BC30 November 2017
Loved the people and management team! Would love to obtain a permanent position but being a union position this is hard to achieve. Hoping to get a recall unless I can find a job that is permanent.
Pros
Excellent manager and supervisior
Cons
lack of permanent work lots of temp jobs only
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hard to grow
Office Assistant (Former Employee) –  Coquitlam, BC27 November 2017
it is an ok place to work but its really hard to move up within the company. They really don't look at the talent they already have, a lot of missed opportunities for both sides.
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Excellent career opportunities
Part time Injury Adjuster (Current Employee) –  Vancouver, BC13 November 2017
Long term employee 25+ years .
Great employer!
Many opportunities to try different positions and areas, and work locations .
Excellent training and salary .
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Good job security and benefits
Legal Secretary (Current Employee) –  Vancouver, BC5 November 2017
Assisting lawyers with legal administrative tasks. Never asked to do something out of job profile. Good hours, no overtime. Good union support. Consistent.
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Work-life balance
Anonymous (Former Employee) –  Vancouver, BC18 October 2017
Great work-life balance and challenging work environment. At the head office, there is an in-house cafeteria and gym. Ample amount of parking for those who commute to work.
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Challenging time and people are managing it.
Analyst (Former Employee) –  North Vancouver, BC14 October 2017
Nice people but tough reality. Regulation change takes time. Politics and technical challenges. Budget cutting. Challenging time but people are trying best to manage it.
Pros
Pay and benefit
Cons
Challenges and relationships
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Not a very good job at all - redundant, boring work while being overworked and underpayed
CSA (Former Employee) –  Coquitlam, BC6 September 2017
The work is extremely repetitive. You're basically doing the same thing for 10 hrs a day/4 days a week. Sometimes you're scheduled on the same task for weeks or even months, so it gets really boring and mind numbing. They train you for a couple weeks in the beginning on the main tasks, but then after that if you need to be trained on something, there is very little training. You get maybe a couple hours of training if you're lucky, then you're thrown to the wolves. The schedule is very unfair, and they don't rotate the employees through the tasks. One person is on one desk for weeks or months at a time. There is very little support from coworkers and Management. You go to Management about suggestions or ideas, only to be shut down or turned away. People are very hesitant to help you when you ask for it, which is the main way to get help since there's very little training. You do so much work for such little pay. The only things good about this job are the benefits/paid sick days, and the 4 on/4 off schedule can be nice. Having 4 days off is the nice part. Otherwise, a horrible place to work.
Pros
Good benefits, paid sick time, 4 days off
Cons
Long hours, boring and redundant work, unfair scheduling, unsupportive coworkers, very little training
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Productive and Fun place to work
Driver Examiner (Current Employee) –  British Columbia7 August 2017
Good Place to work, very nice people, learnt a lot of good things, management is very supportive and informative. Advancement opportunities exist for hard working people.
Pros
Good work environment
Cons
Dealing with tough clients
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Great place to work.
Claims Adjuster (Former Employee) –  North Vancouver, BC10 July 2017
I really enjoyed working at ICBC. I was there for 19 years. I left when my son was born 8 years ago. It was a very positive environment, we worked as a team.
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it was a good place to work
estimator (Former Employee) –  Fort St. John, BC4 July 2017
we had a good working team. lots of training and courses for those who wanted it. we would write estimates, deal with the bodyshops on estimates we had written. we would deal with finding fair prices for vehicles we had written off. we would help the adjusters place fault on the party in the wrong when asked.
Pros
good place to work
Cons
everyone has had a bad experience with icbc
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Bureaucratic but good work/life balance
Insurance Customer Contact Representative (Former Employee) –  Vancouver, BC16 June 2017
Good benefits. Decent holiday time and able to leave work at work.
Very bureaucratic and slow to change. Union environment. Seniority tends to trump talent.
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Challenging
Senior Injury Adjuster (Current Employee) –  British Columbia14 June 2017
It is really challenging, need to think critically all the time. Management is bad - you feel like you can't breathe. Work elsewhere. Not a good place
Pros
deal with customers
Cons
challenging, stressful
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Fun and productive workplace
Payment Clerk 5 (Former Employee) –  Victoria, BC12 June 2017
I very much enjoyed my time with ICBC. I was a payment clerk and union rep. I liked the staff, management. The only reason I left was I moved back to Ont. to be close with family members who were getting ill and dying and felt best to spend time with them, otherwise I would never have left.
Pros
Great Staff/Work balance
Cons
None
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Organization under considerable staff cuts and job uncertainty
Administrative Resource Assistant II (Former Employee) –  North Vancouver, BC12 June 2017
Work was clerical and little to no opportunity for advancement. No job security, organization undergoing considerable job cuts. Much uncertainty among support staff
Pros
good people
Cons
no job security
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So/So place to work
Injury Adjuster (Former Employee) –  Lower Mainland, BC18 May 2017
Pay is very low in comparison to similar jobs available. It is hard to recruit talent when the pay is not there. Complaints are endless re being overworked, favouritism, lack of integrity by managers and their is an ongoing joke of 'where will the pendulum swing this year'. Decisions are made by upper management without considering the ramifications to the ones doing the job. Micro-managing is high and training is HORRIBLE. Staff do not get training before they commence actual work - they are 'thrown to the wolves' to fend for themselves - not to mention not laid out properly. Communication also lacks greatly in this organization. It is hard to believe for a Crown Corporation that they still have not gotten their act straight. Work culture is very important and it severely lacks here. Unfortunately many see colleagues fired/let go due to downsizing and "new pendulum swing" and many loyal and dedicated staff have been walked out like criminals - not even able to clean up their desks or say goodbye. So sad when there are so many good people that work there. They need to put competent and more knowledgeable managers in place to be inspirational leaders to guide and mentor staff. Now, from what was observed, it is the opposite.
Pros
Decent benefits and work life balance
Cons
Low pay, incompetent managers, inconsistent practices, terrible training
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Contract Employee
Client Computing Analyst (Level II) (Former Employee) –  North Vancouver, BC12 May 2017
ICBC is a typical corporate environment with 1000s of employees across the province. Walking into the main building in North Vancouver you'll get a feeling of a very impersonal place where high cubicle walls separate every area.

I had no shortage of work and for the most part, the employees I needed to help were professional, polite and willing to oblige to do my job.
Pros
Good wages/salary/benefits, work life balance, close to area with many plces to eat and chill out at
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Overall rating

3.8
Based on 89 reviews
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Ratings by category

3.9Work/Life Balance
3.8Salary/Benefits
3.6Job Security/Advancement
3.4Management
3.4Culture