Great coworkers, central locations, interesting work.
Paralegal (Current Employee) – Vancouver, BC – 14 April 2018
I love working at ICBC mainly due to the interesting file load and the terrific coworkers. Everyone is willing to pitch in and help in a pinch and there is a lot of sharing of knowledge and resources. Prima donnas and queen bees will not last long in this environment.
Wages are below market rate compared to outside firms but the work life balance and supportive colleagues are superior. 3 weeks holiday to start plus time off provisions that equal another 3 weeks (about 6 weeks total to start). Benefit plan is excellent and full STD, LTD and pension.
Training and onboarding of new hires could be improved. All the systems we use are internal databases and document management programs that no one will know before coming to ICBC. It takes a while to learn all these programs and coworkers do not have time to teach each other.
It can be challenging to move positions or advance due to management politics and seniority. Most positions are bargaining unit and seniority is a big factor in allocating time off and advancement. Management is either overbearing, invasive or abandons you.
Overall, a good place to work.
Great coworkers, benefits, time off, social aspects, location, interesting work.
Management is clueless or overbearing. Training could be improved.
QA Lead (Former Employee) – Vancouver, BC – 11 January 2018
Its been wonderful to be a part of the company . Great Work Culture , you are in charge of what you are doing and feel appreciated Feels awesome to work with a talented team You get ample opportunity to enhance your skills as you work
The culture is the singular most unique aspect of life at makepositive.
The work is relentless but never too demanding. Just constant!
Good job with benefits, workers seriously want to help our customers.
Claims Service Adjuster (Current Employee) – Surrey, BC – 6 January 2018
Typical day is being on phones available for customers reporting an insurance claim, asking about their claim or providing new information regarding same. It is sometimes tense, since you are trying to help as many of those holding on the phone line as possible, yet you also want to be of optimum service to your present customer. You are not micro managed in this position which is very helpful and helps to lessen the stress build up, yet they are near if you have a question or need help.
Client Service Representative (Current Employee) – Vancouver, BC – 2 December 2017
If you work hard, ICBC is a great place to work. If you are someone who is just looking for a typical government job where you can take unlimited breaks and not have to think for yourself, this is NOT the place for you. You cannot get away with that here anymore, but many employees do not like that because that was not the case in the past. Those people are on their way to retirement or have left, which is making ICBC a much more rewarding place to work over the past 2-3 years. Work life balance is good, as are benefits and pay. Time off days are great, you get 3 extra weeks off a year, so like 6 weeks vacation to start.
Good pay, and opportunities for those who work hard, time off days
Not a very good job at all - redundant, boring work while being overworked and underpayed
CSA (Former Employee) – Coquitlam, BC – 6 September 2017
The work is extremely repetitive. You're basically doing the same thing for 10 hrs a day/4 days a week. Sometimes you're scheduled on the same task for weeks or even months, so it gets really boring and mind numbing. They train you for a couple weeks in the beginning on the main tasks, but then after that if you need to be trained on something, there is very little training. You get maybe a couple hours of training if you're lucky, then you're thrown to the wolves. The schedule is very unfair, and they don't rotate the employees through the tasks. One person is on one desk for weeks or months at a time. There is very little support from coworkers and Management. You go to Management about suggestions or ideas, only to be shut down or turned away. People are very hesitant to help you when you ask for it, which is the main way to get help since there's very little training. You do so much work for such little pay. The only things good about this job are the benefits/paid sick days, and the 4 on/4 off schedule can be nice. Having 4 days off is the nice part. Otherwise, a horrible place to work.
Good benefits, paid sick time, 4 days off
Long hours, boring and redundant work, unfair scheduling, unsupportive coworkers, very little training
estimator (Former Employee) – Fort St. John, BC – 4 July 2017
we had a good working team. lots of training and courses for those who wanted it. we would write estimates, deal with the bodyshops on estimates we had written. we would deal with finding fair prices for vehicles we had written off. we would help the adjusters place fault on the party in the wrong when asked.
Payment Clerk 5 (Former Employee) – Victoria, BC – 12 June 2017
I very much enjoyed my time with ICBC. I was a payment clerk and union rep. I liked the staff, management. The only reason I left was I moved back to Ont. to be close with family members who were getting ill and dying and felt best to spend time with them, otherwise I would never have left.
Injury Adjuster (Former Employee) – Lower Mainland, BC – 18 May 2017
Pay is very low in comparison to similar jobs available. It is hard to recruit talent when the pay is not there. Complaints are endless re being overworked, favouritism, lack of integrity by managers and their is an ongoing joke of 'where will the pendulum swing this year'. Decisions are made by upper management without considering the ramifications to the ones doing the job. Micro-managing is high and training is HORRIBLE. Staff do not get training before they commence actual work - they are 'thrown to the wolves' to fend for themselves - not to mention not laid out properly. Communication also lacks greatly in this organization. It is hard to believe for a Crown Corporation that they still have not gotten their act straight. Work culture is very important and it severely lacks here. Unfortunately many see colleagues fired/let go due to downsizing and "new pendulum swing" and many loyal and dedicated staff have been walked out like criminals - not even able to clean up their desks or say goodbye. So sad when there are so many good people that work there. They need to put competent and more knowledgeable managers in place to be inspirational leaders to guide and mentor staff. Now, from what was observed, it is the opposite.
Decent benefits and work life balance
Low pay, incompetent managers, inconsistent practices, terrible training
Client Computing Analyst (Level II) (Former Employee) – North Vancouver, BC – 12 May 2017
ICBC is a typical corporate environment with 1000s of employees across the province. Walking into the main building in North Vancouver you'll get a feeling of a very impersonal place where high cubicle walls separate every area.
I had no shortage of work and for the most part, the employees I needed to help were professional, polite and willing to oblige to do my job.
Good wages/salary/benefits, work life balance, close to area with many plces to eat and chill out at