Instacart Employee Reviews
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Flexible but not reliable for long term
Grocery Shopper and Courier (Former Employee) - Kelowna, BC - 21 November 2023
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The most useful review selected by IndeedVery flexible but one can only make a decent living off of customer tips. Unfortunately Instacart pays next to nothing for each order. Work is very slow during the week and one is often sitting for 1+ hours before a decent order comes along.
Pros
Flexible
Cons
Not busy enough
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The good outweighs the bad
Instacart Shopper (Current Employee) - Etobicoke, ON - 21 November 2023
What is the best part of working at the company?Freedom to work when I want and I don’t work when I want What is the most stressful part about working at the company?There is a lot of heavy lifting and no appreciation for work done What is the work environment and culture like at the company?It is very easy going no stress the company treats u like a number What is a typical day like for you at the company?Wake up and go driving and shopping all day
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Insights into Instacart
What people like
- Energizing work tasks
- Clear sense of purpose
- Time and location flexibility
Areas for improvement
- Support from manager
- Supportive environment
- Sense of belonging
Horrible.
Personal Shopper (Current Employee) - Victoria, BC - 25 October 2023
What is the best part of working at the company?Nothing garbage company garbage wage, garbage offers on work. What is the most stressful part about working at the company?Getting offered WORK this company is a jokeWhat is the work environment and culture like at the company?Bull twarkyJoke joke joke, ridiculous company What is a typical day like for you at the company?Sitting in my car, waiting for work
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No l9nger worth the hassle
Personal Grocery Shopper (Current Employee) - Chilliwack, BC - 24 October 2023
Used to love it now pay has been severely reduced many jobs are below minimum wage. Customers expect a lot and don't tip well for the level of service expected. Hard to justify most orders as pay isn't worth the time, gas or vehicle wear and tear.
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Good pay when batches available
Shopper (Current Employee) - Ottawa, ON - 29 September 2023
can be a great extra source of income but tough to make it a full time job as the batch availability really fluctuates. some days you make a lot of money other days barely any. its all about the tips as the company itself doesnt pay very much.
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They treat their drivers like garbage
Poor company (Former Employee) - Vancouver, BC - 8 September 2023
It is a poor company with a very low level of culture, customer service is terrible, they lie to their drivers, they take your money and pay very poorly for deliveries, they exploit their employees. I do not recommend anyone to work here, not even part-time, they exploit the employees and do not give you any benefits, the state does not protect us from these exploiters.
Pros
Nothing
Cons
Very poor pay.
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Easy career
Personal Shopper (Former Employee) - Ottawa, ON - 6 September 2023
The job I had for Instacart does not exist anymore as I worked as an employee in a grocery store and would leave the groceries for independent contractors to pick up and bring to the customer. Now Instacart is completely independent contractors. But I would recommend working for Instacart as an independent contractor since you can choose your hours and the job is not that difficult.
Pros
Great pay depending on how many jobs you take
Cons
nothing
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Not worth your time Company doesn’t appreciate the efforts
Instacart Shopper (Current Employee) - Nanaimo, BC - 18 August 2023
What is the best part of working at the company?Able to work your orb hours back lack of orders hurts What is the most stressful part about working at the company?Customers lying about their orders witch i. Turn hurt the amount you can make the next day and it takes 100 deliveries to cancel one bad rating What is the work environment and culture like at the company?A lot of lies and scripture text to say to shoppers without real help What is a typical day like for you at the company?Drive to the stores wait for deliveries, pick the orders from witch ever store. Organize, and bag then deliver
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Great with having a disability
Personal shopper and delivery (Current Employee) - Mississauga, ON - 17 August 2023
Flexible work times and for someone who has a disability I can go as slow and work what I can with still keeping job. If your independent and lack social skills then this is the right job and no supervisor over your head.
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Thisfor as a self-employed contractor, with NO source deductions nor protections, like EI, WSIB, etc..
Personal Shopper (Current Employee) - Orleans, ON - 17 August 2023
This company has an indeterminable pay scale, inconsistent work opportunities, and offers NO option for typical provisions offered by employers to employees, like EI, WSIB, set schedules, etc..
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Jobs at Instacart
Okay
Instacart Customer Service (Former Employee) - Ontario - 14 August 2023
Long work days hard work not a huge amount of money. You have to do many many orders in order to earn enough money to substitute a full time position.
Pros
Choose Your Own Hours
Cons
Long Hours for High Pay
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Not Worth it at All
Personal Shopper (Current Employee) - Chilliwack, BC - 6 August 2023
It is a rip off job! The company is so greedy and only take advantage of employees who are desperate to earn a living. The pay does not justify the gas cost, time spent shopping and wear and tear of your vehicle not to mention your data. It is absolutely unfair and ridiculous. At least pay minimum wage to cover time spent shopping.
Pros
None.
Cons
long lists of items/unit with ridiculous pay
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Wages are very low, you need tips to survive.
Instacart Shopper (Current Employee) - Edmonton, AB - 31 July 2023
This is a survival job. There are no guarantees for work or pay. If you are desperate for cash it is ok. You are very much dependant on people's generosity for tipping. Not all people tip. For a side hustle this is ok.
Pros
You can set your own schedule, but there is no guarantee there will be work.
Cons
Unpredictable as to jobs available.
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Garbage
Driver (Former Employee) - St. John's, NL - 30 July 2023
Hated instacart they don't pay good at all and you'd end up working for less then minimum wage which is sad in this world. Waste of people's time to work here you'd need to work 90 hrs or more to make enough to live and still mite not.
Pros
Everything customer service e is no good pay no good
Cons
You set your owe hrs
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Don't waste your time, low pay no benefitss
Shopper (Former Employee) - Canada - 18 July 2023
You're paid by the job and not by the hour. Sometimes you wait hours before getting a decent batch, forced to sit in your hot car at the parking lots of specific stores. By the end of the day, after deducting gas and expenses you're lucky to earn minimum wage while wrecking your car. This is a side gig only without the potential to advance.
Pros
No fixed schedule
Cons
Long hours, work weekends, low pay, no benefits, no vacation pay
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Instacart offers limited earning potential due to slow days and an oversaturated shopper base.
Shopper (Current Employee) - North Bay, ON - 13 July 2023
Working as a shopper for Instacart, I have found that the days can be rather slow, resulting in a limited opportunity to make money. There are times when there are simply not enough batches available to accept and complete, leaving me with little income to show for my efforts. This inconsistency in workload can be frustrating, especially for those who rely on this gig as a primary source of income.One of the major challenges I've encountered is the constant influx of new shoppers joining the platform. While it's great that Instacart is expanding and attracting more workers, this influx also creates a significant increase in competition for available batches. With more shoppers vying for the same limited number of orders, it becomes increasingly difficult to secure a batch once it becomes available. This heightened competition often leads to a race to claim the batches, and if you're not quick enough, you're left empty-handed.The oversaturation of shoppers can be demoralizing, as it diminishes the earning potential for each individual. Instead of being able to rely on a steady stream of orders, we have to face the uncertainty of whether we will be able to secure a batch at all. This situation makes it challenging to plan and allocate time effectively, as there is no guarantee of consistent earnings.Overall, while Instacart provides flexibility in terms of working hours and the ability to earn money through grocery shopping, the slow days and excessive competition for batches have a negative impact on the earning potential. It would be beneficial if Instacart could address -
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Flexible
Instacart Shopper (Current Employee) - Ottawa, ON - 15 June 2023
Great supplement for your main income. You can work when you want and take the orders you want. Down side is you have to be close to a store to get good orders so there’s a lot of waiting around.
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Compagnie briche à foin
Représentante service clientèle (Former Employee) - Calgary, AB - 13 June 2023
Que des promesses et du vent ..payé très mal les employés..je souhaite que doordash et uber eat et skip qui leur fasse manger la poussière..ne paye pas les remboursements..compagnie extrêmement incompétent..
Pros
Aucun exemple
Cons
Pouurie
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Terrible work environment the support is terrible and they don’t compensate you at all
Instacart Shopper (Current Employee) - Ottawa, ON - 30 May 2023
What is the best part of working at the company?Their is no best part it’s been terrible you can’t make a living doing this. You have to wait 1-4 hours in between orders and they make you sit in the parking lot at the store. This company doesn’t care about the drivers What is the most stressful part about working at the company?They hire to many drivers and can’t even sustain the ones they have with orders. They pay less than minimum wage and expect you to pay all the expenses and save to pay your own taxes What is the work environment and culture like at the company?Terrible company they don’t pay a living wage What is a typical day like for you at the company?Brutal you must have the app on all day staring at it in hopes you might get an order.
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Side gig
Personal Shopper (Current Employee) - Winnipeg, MB - 9 May 2023
Instacart used to be good till the company got greedy. Dropped batch pay, 3 batches, double store, no tip. They pay to little to cover the gas/maintenance on your vehicle nevermind the data on your phone. The weekdays can be so slow and you sit in your car for hours a day just waiting on batches. Then the weekends the stores are so busy you're waiting in line or traffic most of the time.Instacart also needs to start covering gas mileage back to the city if the delivery is out of town.
Pros
Make your own schedule
Cons
Slow weekdays
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Not worth it
Personal Shopper (Current Employee) - London, ON - 4 May 2023
What is the best part of working at the company?Work on my own schedule and can pick what orders I want to do and what I don’t What is the most stressful part about working at the company?There is not enough orders and the pay is not always great. Sometime it takes hours before there is a single orderWhat is the work environment and culture like at the company?Your not really appreciated by the company at allWhat is a typical day like for you at the company?Spend a lot of time in my car waiting for orders and then shopping when i get something and delivering. A lot if time staring at my phone
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Ask a question about working or interviewing at Instacart. Our community is ready to answer.Ask a QuestionOverall rating
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Ratings by category
3.6 out of 5 stars for Work/Life Balance
2.4 out of 5 stars for Salary/Benefits
2.3 out of 5 stars for Job security/advancement
2.4 out of 5 stars for Management
2.8 out of 5 stars for Culture
Questions about Instacart
- What would you suggest Instacart management do to prevent others from leaving?10 people answered
- If you were to leave Instacart, what would be the reason?8 people answered
- What is the promotion process like at Instacart?7 people answered
- How often do you get a raise at Instacart?6 people answered
- What benefits does Instacart offer?5 people answered
- How is feedback from management delivered at Instacart?5 people answered
- What is covered by the life insurance at Instacart?4 people answered
- How long do you have to work at Instacart before you can go on maternity leave?4 people answered
- What is the work-from-home policy at Instacart?4 people answered
- What is a typical day like for you at the company?4 people answered