Instacart
Happiness score is 57 out of 100
3.0 out of 5 stars.
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Instacart Employee Reviews

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3.7Work-life balance

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Started off great during the pandemic

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Started off great at the onset of the pandemic in March 2020. Lots of good orders and lots of money to be made but after over a year of service on Instacart, I felt the app started throttling the quality of batches i was getting. As an experienced shopper, i was only really seeing left over batches. No matter how good my customer rating was. The premium batches were being reserved for new shoppers. So in a way, you are punished for being a loyal worker on the App. Anyway, it's still possible to make a living on the app regardless, it's just more frustrating and stressful as you have to do more work for less payment. Lastly, I'd like to say thank you to Instacart for keeping me paid and off social support throughout the pandemic. Thank you and good riddance now because i felt betrayed by the algorithm later on.
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Side job

Great for some extra money, not an hourly wage and not enough to live on. No co-workers to help and no management to turn to when faced with a customer problem. Only text support which can take a long time depending on your situation.

Pros

Set your own schedule

Cons

Not enough to live on
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Insights into Instacart

Based on 24 survey responses
What people like
  • Energizing work tasks
  • Time and location flexibility
Areas for improvement
  • Support from manager
  • Sense of belonging
  • Supportive environment

instacart

its a job, not a fantastic one. not a horrible one. i worked both inside the call centre and as a personal shopper - so you know it really depends what you’re doing

Pros

shoppers pick their hours

Cons

low pay
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Low pay but ok

It’s okay for your spare time but cannot make a living working full time on this app. Very hard to accommodate certain customers and the gas prices nowadays don’t help.
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Generally a productive company that helps those who can not get to the store

Laid Back Atmosphere. Choose your own hours. Get to know the staff at various locations. Ablity to assist customers. Helpful contacts to ensure orders can be filled effectively. Some disorganization such as orders from two cities being on the same batch and grocery products not listed correctly ie, raspberries in the yogurt section.
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No idea

Felt like many of the customers don’t deserve delivery. They rate low for no reason but the instacart team will never assist with helpful outside. They just don’t care
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Do not work for instacart

When you first start out it’ll seem great. But after your first 30 or so orders you’ll start to see tips go missing, customers getting away with reporting entire orders as missing after you’ve delivered them, next to no orders available, etc. The pay is dismal and with gas prices the way they currently are, you’ll basically just be working to fill your tank over and over with no money left after
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Flexible part-time job

Good job for the student part-time, but you can't gain experience for your future career. And there is no health insurance for your job. Sometimes, you may be intolerance of the custom low rating.

Pros

flexible time

Cons

low salary per hour
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If you don't ask 'why?', it's a good job to learn products, prices and store aisle routes

There was a definite disconnect between frontline workers (shoppers, supervisors and site/regional managers) and upper management as directives, targets and policies were never clearly communicated and questions/suggestions would be stonewalled at mentioned barrier.
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Fun

Fun job, but don't relay in it to make a steady income.Fast paced if you want to get the order done fast.Not a lot of batches depending on where you live

Pros

Flexible Schedule

Cons

Not enough to live on
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Worst freaking company to work for

Look, if you’re working for a boss, they’re gonna pay you at least minimum wage and have a little mercy. Who tf is deciding to work for customers who barely have any idea about wages and stuffs.
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Pay is low and it’s not that busy

Pay per batch is low. If it wasn’t for customer’s tips on top of the batch pay than it’s not worth doing at all. You pay for your gas and car maintenance so you’re not left with much. You pay for parking ticket delivering downtown or risk getting a parking ticket.

Pros

Work whenever you want

Cons

Gas too high, low pay, not busy, wear and tear your car
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Poorly paid

Good side gig, not full time. Some orders are not worth your time. Too many bad ratings can deactivate your account. Customers don’t respond and get angry once you’ve already checked out. Make sure you take pictures of every order before handing to customer as they will report items missing.

Cons

Waiting for good orders to come in
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Not worth to waste gas and milgae

The pay is very low and the work is so much hard and heavy its not worth to waste gas and milage on your car i used to like this job but after the new CEO it feels like working for nothing in return
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Shop and deliver groceries.

I enjoy a majority of the work I do. Some customers do lie about “not receiving” their groceries, which can effect if I can work. Customers typically are amazing and so easy going. Other not so fun customers, complain about experiences prior, completely unrelated to the current situation. Some addresses are put in wrong and instacart will only compensate $5, even though you spent 1 hour+ driving around trying to find this person. Very frustrating. If you’re trying to make quick cash, I suggest instacart but other than that I don’t. Compensation also depends on where the store is and how far the customer is, you’re not compensated to get to the store.
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Some days you don't even make minimum wage, inconsistent work. No compensation or extra pay for using own vehicle and gas.

Low salary, ratings system is horrible. A sing 4 star even with the rest 5's will ruin batch selection for you. At the mercy of the customers. If they are in a bad mood and selection in store is scarce they blame you and rate you low. Which means you get all the bad batches.

Pros

Work when you want

Cons

Very poor wage, lots of mileage on your vehicle, very poor in app and batch assistance from instacart
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Is fun

It was a great place to work unt hhe new veo now they pay you the minimum but you must drive long distances using your gas and deteriorating your vehicle using your time.

Pros

Your own time

Cons

Long hours, waste of time in the parking lot
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Very bad experienced

I cant stand the company and the management is very poor,no feeling for the employees, and employees are like disposable to the instacart company, they treat the employees with no respect .

Pros

Poor

Cons

Poor
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Don’t bother

I spent over a week speaking with customer service. They don’t understand their own glitches in the app. Try explaining it to them So they can fix them but they rather transfer you around their team, timing the chats out, emailing you with emails that say are no longer active. Try asking for the manager but they won’t let you speak to them. If the owner cares about their company, they should look at the team that’s running it.

Pros

App is free

Cons

Everything
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Shopping experience and customer service

It's good as an extra way to make money, flexible to your schedule but very competitive. A stressful and fast-paced environment. However, you are your own boss and you pick the type of service that best fits you
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so frustrating !

Unfortunately working with Instacart, in the beginning, was awesome, but step by step they hired a lot of shoppers so now we don't have even the minimum wage !!! it became so hard to get a good batch!! Batches now with $15 or less to shop around 20 items and travel around 30km from your place to the store which is not paid definitely, and distributed to 2 or 3 customers far with another 30km !!!! Gas, car maintenance, effort, driving, etc.... DOESN'T WORTH
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Overall rating

Based on 674 reviews

Ratings by category

3.7 out of 5 stars for Work/Life Balance
2.6 out of 5 stars for Salary/Benefits
2.3 out of 5 stars for Job security/advancement
2.4 out of 5 stars for Management
2.8 out of 5 stars for Culture

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