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What would you suggest Instacart management do to prevent others from leaving?

10 answers

  • Change the stupid rating system. Out of 100 orders you are only allowed one less than 5 star rating. After that you lose access to the few batches that exist. There's no recourse for the bad ratings either. To erase them you need 100 5 star ones. Customers can lie and Instacart does nothing about it. I am sure there are doctors practising with a less than 99% rating, and I think their job is more important.

    Get more stores. There aren't enough to have any work.

    Too many shoppers

  • Don't expect them to text you a picture of your driver's license: red flag for a scam.

  • Perhaps hire representatives that are informed of the entire process prior to having them deal with shoppers over the SUPPORT line. I have talked with 7 different reps and onky one of them actually solved my issue. It wasn't an tech issue, it was a simple answer that ever representative should have known.

  • I would say more media is needed to boost interest in the company so more people are aware an honestly full service employees should have either a daily minimum or hourly minimum because we have to stay in zones for hrs to potentially get zero order other than that I love working for Instacart

  • I just stayed with Instacart and received two orders my first day. After that my shifts are almost always cancelled due to no orders. I would suggest more awareness about Instacart to potential customers. Many retail grocery places offer services like this so there is a lot of competition for orders.

  • If no orders....allow us to wait, even outside the zone, so we can get other things done instead of wasting time, till a batch comes available!!!
    sitting in a parking lot for 2 hours, with 2 more hours on shift, waiting for 'maybe' an ludicrous!!!

  • If you payed people like $30 per batch more which would equal $15 an hour for a 2 hour trip from home to store to shop to customers residence to drop off groceries = over 2 hours of time it would be about $15 an hour.

  • Dont oversaturate with shoppers. Not enough demand. No no hours, always waitlisted

  • Change the payment structure
    A minimum 10items should be a requirement for pick up and delivery service

  • Leave the pay structure as it was
    Cap the amount of people per zone

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  1. What would you suggest Instacart management do to prevent others from leaving?