Instacart Shoppers
2.8 out of 5 stars.
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Instacart Shoppers Employee Reviews

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3.5Work-life balance

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Wouldn't reccomend

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At Instacart you are a "independant contractor", meaning everything you make isn't taxed yet and so if you take that in account plus gas you generally end up making less than minimum wage depending on the day. It also puts a lot more wear & tear on your car. On the bright side, as a contractor you are your own boss; you can (in theory) work whenever you want, for however long you want. However, that must be taken with a grain of salt because at times there will be no jobs in your area depending on your location. You can also see what each job pays, how many items it will be and how long it should take before you accept them so you can wait for the "good" ones if you want to. Overall I wouldn't reccomend attempting to do this as a full time job to support a family or anyhthing, as most of the time the pay that is shown to you is nearly halfed by taxes and gas (at least in my experience). I would recommend it to someone who a) has a very reliable car that will not be expensive to service (i.e. older model civics or corollas), and b) already has a full-time job, or doesn't need to independently support a household.

Pros

You get to work whenever you want, in a refrigerated store then you can drive your car and listen to music, you can earn credits towards your own deliveries

Cons

Long hours for good pay
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It WAS good

If you are signing up for instacart end of Aug 21, the avegae pay is about 10$ per hour. Only rarlely you can get decent paying jobs(if customer leave a good tip). If you are new then it will take longer to shop. The only benefit is that your brain is engaged. Otherwise right now its instantslavery.

Pros

You are getting those steps

Cons

Slavery
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Working for less than minimum wage

Pay structure used to be great. Now the pay is less thank minimum wage and they change it without notice. You are Using your own vehicle and the driving distances with the double and triple orders are ridiculous. Lots of wear and tear on your vehicle. I used to love working as an Independent contractor because of the flexibility. Now you are heavily dependent on the generosity from customers tips to earn anything decent. No longer sustainable as a full time gig. Eg. Instacart pays $10 to drive to the store, shop for 50+ items and then deliver to the customer. This can take 1.5 hours depending on the customers location and your proximity to the store. They no longer pay for kilometres. The new CEO is pushing this company into the ground and it’s being felt by both shoppers and customers alike. This job is for the desperate and they know that and fully take advantage.

Pros

Flexibility

Cons

Long hours for less than min wage
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Shopper

If you want to work free then you can work for instacart. They pay really less for bathes. Most of the money you make depends on the tips from the customer.
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Frustrating

Interview process super easy no experience necessary no references necessary gave basic information allowed them to do criminal record check. Never able to speak to an actual human being any problems I am left standing in its store texting messages back and forth. Pay was great in the beginning over the last year and a half it has gone down down with no explanation and good honest breakdown of payment to a point where I'm more likely spending $ not coming out ahead the only way to really come out ahead now is if you accept an order because you're already at a grocery store and it is close by for delivery. When gas prices increased instacart still only gave shopper /delivery workers $0.40 per kilometer at times you would look to see how many kilometers before accepting a batch and if we're okay accept you'd accept the batch then come to find kilometers were actually more.

Pros

Like a scavenger hunt, doesn't feel like work, good to be helping others

Cons

Forever changing without explanation
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A lot of issues of the whole system app.

Their system doesn’t work well , and it’s completely in the favour of the buyers. It would work just for the students who are looking for a little financial helps.

Pros

Flexible time of the work.

Cons

Very very low time wage might be possible!!!
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Time management is crucial. Being well oriented is important

Shopping became serious while serving the customer. The product availability is an obstacles to finish on time grabbing the lists though in some stores it is easy to visualize the organization.

Pros

Accepting your own batches at your ease with no supervision.

Cons

Low compensation for full shoppers.
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This company can't last

There is no way a company run like this can survive. The only people making money are the stores and the CEO of Instacart. It's one of the worst things I've ever done in life.

Pros

none

Cons

everything
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Is fun to work for

If you are looking for a full time job or making a living with it is very hard now, there is not en batches, there is to many shoppers, the app get 2 or 3 bar together with higher km snd lower pAyment. The rating system is some kind terrible, as some of the clients do not answer and if they don’t do it they should not rate the shopper. Shopper get rated wrong if he/she can’t fulfill an order and some times there is not knven in the stores.

Pros

You can work at your own time. As much or as little as you wsnt

Cons

Not enou batches to work every day a waste of time and gas in the oSrking lot
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On your own time but underpaid

Instacart started decent. It's now turned into an underpaid, overworked gig. You are at the mercy of customers mood. If you are rated anything lower then 5 stars you aren't able to see as much work and in turn don't make as much money. The money you make does not balance out between wear and tear, gas or your time, plus having to pay your own taxes at the end of the year. The support staff are completely unaware of anything going on and spend alot of time copy and pasting their responses. You are better off finding a facebook group with other shoppers if you need actual help. You get the hit if the store is out of stock of product (between tip reductions and customer complaints). Their app updates many times do not help the app and instead end up lagging or completely crashing their own service. Work skip the dishes instead. Its less work and in the end the pay comes out higher.

Pros

You make your own schedule

Cons

Long hours, low pay, miserable customers, unhelpful support staff
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Good casual/part time job

It’s a good job for extra cash, wouldn’t recommend having it as a full time job. Lots of driving and if you’re lucky you will get decent pay. Very competitive, first come first serve for each batch. Half the time you don’t get a tip.

Pros

Flexible hours

Cons

No definite tips
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Underpaid

Based on my experience, for a $20 worth of order without a tip, you will pick up 20 items or more, I spent two hours to get it done. Meaning $10bucks an hour, what about my gasoline, lucky if there’s a tip then it will make it even.

Pros

Work on your own time

Cons

Big tips, max earning $200 for 10hrs
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No support for shoppers

There is no phone support for shoppers.... you have to use the online text chat which takes forever and in most cases you get " oh we cant help you with that!~ For a company that builds its fortunes on the backs of shopppers there should be some actual safe phone support!
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Not a full time job to live on

I have only worked with Instacart for a while, if you think this is a full time job you can live off you are wrong. This is something to get as a 2nd job the pros is you can work when you want and get off when you want. The cons are if you do not know the shops/products the customer wants it can be time consuming. All in all i have the Shopper app running while doing Doordash so if it's slow on Doordash i grab an Instacart shop.

Pros

work when you want

Cons

not enough to live off
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Fun workplace

Good place to work and develop communication skills. Working in a self-the paced environment helps to develop pro-active skills and customer service improvement.
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An addiction, not a job

Constantly stressing about ratings. Unfair access to loads are based on the rating system. You have to be glued to your phone for hours to catch a good order. Once you do start getting good orders, you get addicted and it's very hard to stop for the day. The company does not care about its workers at all. We are an expendable commodity to them, and any feedback we give is ignored at best. Instacart only cares about profits.Do not fall into this trap unless you are truly desperate for income.

Pros

Flexible schedule

Cons

Low pay, addictive work, metrics reduce income, apathetic corporation
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Stressful, heavy work load and very fast paced with horrible compensation

Hard work, very fast paced with horrible pay. You dont make enough to live off if unless you have no life and can work all the time to make up for it. Lots of competition.

Pros

Work when you want, take a break when you want.

Cons

Not paid enough for travel time and shopping.
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Poor Communication

They never care what you think. The only thing they care is setting barriers for you! You cannot get any help from the service support. They didn’t nothing but waste your time.

Pros

Earn some money

Cons

Everything
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worst company ever to work with

no matter how good you are, you are paid under minimum wedge, no benifits of doing work, they have hired so many people - you do not get even sufficient shift, management is greedy
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A questionable company with poor customer and contractor support

Do not join this slowly eroding work factory that pays you for 1/2 your actual mileage, provides very elementary support and sees customer service as something to be managed, rather than done well. While people literally risk their lives providing this service, Instacart has flooded larger cities with shoppers who now battle it out for diminishing orders. Their shopper rating algorithm is flawed in that only one or two reviews of less than perfect can cost a shopper thousands of dollars in lost orders. Undependable.

Pros

You are on your own schedule

Cons

Long hours and poor overall compensation.
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Stressful place

They don’t care about a people who work for this company no good communication and they didn’t do a investigation about some of the clients that lied about to non received their groceries they are preferred to get that for free and instatcart can deactivated your account easily don’t even try to do a good communication with you.They are treated people with no value.I never recommend this company to anyone.

Pros

No

Cons

Longue hour
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Overall rating

2.8

Based on 2,815 reviews
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Ratings by category

3.5Work/Life Balance
2.3Salary/Benefits
2.1Job security/advancement
2.3Management
2.7Culture

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