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Instacart Shoppers
2.8 out of 5 stars.
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Instacart Shoppers Employee Reviews in London, ON

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3.4Work-life balance

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Instacart works hard to line CEO pockets on backs of Shoppers

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Since starting with Instacart they have made multiple changes to Shoppers earnings making it so we barely make enough to survive while they make big bucks including taking away bonuses, lowering per order payments and lowering the minimum tip amount customers are to pay as well as allowing customers to cancel tips once orders are shopped and delivered regardless of great quality of service
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Fun workplace

Good place to work and develop communication skills. Working in a self-the paced environment helps to develop pro-active skills and customer service improvement.
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Terrible work scheduling

Just a few weeks ago they changed the way the program worked. Prior to the change they would send out shift hours and you would chose which worked for you and as you completed your shifts you would get more seniority. Now the shifts have changed and instead of it being made by specific shifts, they randomly send you orders and if you don't accept them then you are put on like a "black list" and you never have the chance to complete any orders, unless every single person ahead of you says no to the order (which can be dozens) and even so its sent out randomly. I find this ridiculous because this is suppose to be a chance at earning some additional money not a steady job and if once you deny an order they put you on this black list then you never have the chance of earring that additional cash. They should simply hire people for permanent positions or release the order for absolutely everyone in the area and whoever is the first to answer gets the order.
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Treat you like an employee but without the “perks”

Used to be a great company. Drastically cut pay by over 50%. App had many glitches, we get penalized for not accepting “batches” even though the app isn’t functioning.

Pros

None

Cons

Bad pay
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It's what you make of it.

Uber Eats meets click and collect. Great part time job for me, enjoy the flexibility, independence and constant feedback of the App. Paid by the order rather than hour means income is variable.
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Overall rating

2.8

Based on 2,613 reviews
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Ratings by category

3.4Work/Life Balance
2.3Salary/Benefits
2.1Job security/advancement
2.3Management
2.7Culture

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  • London, ON