Instacart Shoppers
2.8 out of 5 stars.
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Instacart Shoppers

Instacart Shoppers Employee Review
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On your own time but underpaid

Instacart started decent. It's now turned into an underpaid, overworked gig. You are at the mercy of customers mood. If you are rated anything lower then 5 stars you aren't able to see as much work and in turn don't make as much money. The money you make does not balance out between wear and tear, gas or your time, plus having to pay your own taxes at the end of the year. The support staff are completely unaware of anything going on and spend alot of time copy and pasting their responses. You are better off finding a facebook group with other shoppers if you need actual help. You get the hit if the store is out of stock of product (between tip reductions and customer complaints). Their app updates many times do not help the app and instead end up lagging or completely crashing their own service. Work skip the dishes instead. Its less work and in the end the pay comes out higher.

Pros

You make your own schedule

Cons

Long hours, low pay, miserable customers, unhelpful support staff

Ratings by category

5.0Work/Life Balance
1.0Salary/Benefits
1.0Job security/advancement
1.0Management
2.0Culture
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Instacart has changed a lot from before.it was good

They've cut the payments incredibly.They want us to work for a little bit and just look for the tip. InstaCart pays less than $10 an hour. Even though you're using your car.
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A lot of issues of the whole system app.

Their system doesn’t work well , and it’s completely in the favour of the buyers. It would work just for the students who are looking for a little financial helps.

Pros

Flexible time of the work.

Cons

Very very low time wage might be possible!!!
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Frustrating

Interview process super easy no experience necessary no references necessary gave basic information allowed them to do criminal record check. Never able to speak to an actual human being any problems I am left standing in its store texting messages back and forth. Pay was great in the beginning over the last year and a half it has gone down down with no explanation and good honest breakdown of payment to a point where I'm more likely spending $ not coming out ahead the only way to really come out ahead now is if you accept an order because you're already at a grocery store and it is close by for delivery. When gas prices increased instacart still only gave shopper /delivery workers $0.40 per kilometer at times you would look to see how many kilometers before accepting a batch and if we're okay accept you'd accept the batch then come to find kilometers were actually more.

Pros

Like a scavenger hunt, doesn't feel like work, good to be helping others

Cons

Forever changing without explanation
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Overall rating

2.8

Based on 2,831 reviews
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Ratings by category

3.5Work/Life Balance
2.3Salary/Benefits
2.1Job security/advancement
2.3Management
2.7Culture

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  • On your own time but underpaid