Instacart Shoppers Employee Reviews

Its fine if you wanna make some money on the side, not very reliable. Sometimes youll be waiting in parking lots waiting for hours just for a single batch to come up with bad pay.

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great way to make extra money.

shopper (Current Employee) - Hamilton, ON - 27 September 2023

Ive been shopping for Instacart for over a year (on and off) and Ive had a good positive experience so far. There have been the odd issue with the credit card provided but it was an easy fix. I would recommend anyone looking to make extra money to try Instacrat. It could be right for you.

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Insights into Instacart Shoppers

Based on 127 survey responses

What people like

Energizing work tasks
Clear sense of purpose
Time and location flexibility

Areas for improvement

Support from manager
Supportive environment
Trust in colleagues

Work for Pennies

Personal Shopper (Former Employee) - GTA, ON - 22 September 2023

Worst job of all time. You’ll drive 65 km for 5 dollar pay. Instacart relies on customers tips to pay you. You’ll shop 191 items bag and deliver and insta will literally pay you $7.46

Pros

None

Cons

Everything

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Fun workplace , especially if you like working alone.

Personal Shopper (Current Employee) - Winnipeg, MB - 17 September 2023

What is the best part of working at the company?Very flexible schedule. Can choose when I'd like to work & what fits my schedule. And also instant cash out is another great thing about Instacart.What is the most stressful part about working at the company?When customers say items are missing or their order didn't show up when they clearly did and as a shopper you have pictures and GPS proof you went to address given.

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worst app and pay

Shopper (Current Employee) - Oshawa, ON - 12 September 2023

you work for tips. PERIOD. no compensation and no benefits. they'll pay you 10$ to do an order worth 2 hours doing or 5$ for small orders. keep in mind you spend your own GAS

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Be your own boss

Delivery Driver (Current Employee) - London, ON - 1 September 2023

It's alright get to be your own boss, make your own schedule, but have to use your own car and gas and maintenance. Good for part time only, not very realistic for full time wage.

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Going downhill fast

Personal Shopper (Current Employee) - Edmonton, AB - 28 August 2023

Pay use to be average but now since door dash and skip have added the major grocery stores in my area, Instacart has decreased the pay to compete. The pay was the main reason choosing insta cart over other delivery services, but now they have lowered the payments. You are very reliant on customer tips which is difficult because a lot of people are horrible and cheap. The cost to use insta cart on the customers end is extremely high and I have had customers state that is the reason they don’t tip.

Pros

Flexiblility

Cons

Pretty much everything else

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Used to be good. But no decent orders in months

Personal Shopper (Former Employee) - Etobicoke, ON - 15 August 2023

This used to be a great side hustle; now each order pays less than the minimum wage. There’s no support from instacart because all of their tech support workers are from India and can barely speak English

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Once were good and now they scam shoppers with underestimated batches

Personal Shopper (Current Employee) - Hamilton, ON - 14 August 2023

What once was a very good company to work for has turned into an an extremely frustrating experience. I've been with the company for 5 years and in the past year their estimation on batches has dropped dramatically. Unless the customer is tipping well don't expect much for your time and effort. Customer service is inconsistent as well. Some agents are helpful others just waste your time. Not a company I would recommend.

Pros

Make my own hours

Cons

98% of all batches are grossly underestimated

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Flex sched. Poor pay

Shopper (Current Employee) - Edmonton, AB - 12 August 2023

Very limited batches available. Poor pay. At best works out to min wage. Hard to find consistent pay even with my current 4.97 rating and over 1500 orders completed

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Great human learning experience.

Shopper (Former Employee) - Toronto, ON - 10 August 2023

What is the best part of working at the company?The freedom of choosing which jobs you will take.What is the most stressful part about working at the company?The fraudulent customers who lie and say they did not receive their orders or that they were damaged, I know what and in what condition things were delivered. What is the work environment and culture like at the company?You work on your own for the most part, instacart was amazing, any time I needed tech support or help I got aid immediately. Most customers were pleasant it is those few rotten apples that ruin it for everyone.

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Impossible d'avoir des commandes...

Livreur (Former Employee) - Saguenay, QC - 10 August 2023

Il est possible d'être livreur pour Instacart dans ma région, mais il n'y a jamais de commande...

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C'est correct!

Acheteuse (Current Employee) - Shawinigan, QC - 1 August 2023

C'est un à côté facile. C'est sur que ce n'est pas parfait, on ne sait jamais quand il va y avoir un lot . La paye est très ordinaire, plusieurs ne tips pas .. Certains lots ne valent vraiment pas la peine avec le coût du gaz et entretien véhicule. Dans ma petite ville, j'ai mes acheteurs habitués , j'aime bien faire leurs courses! Il y a aussi souvent des bugg avec l'application et le service client ne sais pas comment résoudre, donc il cancelle la commande.

Pros

Revenu supplémentaire

Cons

Paye, produits lourds, bugg informatique

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It can be a grate company to work for,,

Delivery Driver (Current Employee) - Windsor, ON - 29 July 2023

I full understand how it works, and the circle of money works, I just think the company needs to find a way to pay more, especially for the people that are all in and work hard,

Pros

Vary flexible hours

Cons

Hard to make any real money, but the option is there, and uses a lot of gas not sure

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average

Shopper (Former Employee) - Toronto, ON - 27 July 2023

need lots of improvement. too many shoppers for a very condensed area. pay is decent. highly reliant on tips. company manager decided to kick due to lack of photo

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Instacart offers limited earning potential due to slow days and an oversaturated shopper base.

Instacart Shopper (Current Employee) - North Bay, ON - 13 July 2023

Working as a shopper for Instacart, I have found that the days can be rather slow, resulting in a limited opportunity to make money. There are times when there are simply not enough batches available to accept and complete, leaving me with little income to show for my efforts. This inconsistency in workload can be frustrating, especially for those who rely on this gig as a primary source of income.One of the major challenges I've encountered is the constant influx of new shoppers joining the platform. While it's great that Instacart is expanding and attracting more workers, this influx also creates a significant increase in competition for available batches. With more shoppers vying for the same limited number of orders, it becomes increasingly difficult to secure a batch once it becomes available. This heightened competition often leads to a race to claim the batches, and if you're not quick enough, you're left empty-handed.The oversaturation of shoppers can be demoralizing, as it diminishes the earning potential for each individual. Instead of being able to rely on a steady stream of orders, we have to face the uncertainty of whether we will be able to secure a batch at all. This situation makes it challenging to plan and allocate time effectively, as there is no guarantee of consistent earnings.Overall, while Instacart provides flexibility in terms of working hours and the ability to earn money through grocery shopping, the slow days and excessive competition for batches have a negative impact on the earning potential. It would be beneficial if Instacart could address -

Pros

Work life balance

Cons

Low pay

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worst part about being a shopper

Personal Shopper (Current Employee) - Regina, SK - 6 July 2023

Typical day is opening you app and hoping you get the batch that pops up on your phone before the 80 other people shopping in the same area. What I learnt so far is customers will not communicate and they know the system if they complain they get credits which in return will mess up the shoppers ratings and job offers on the app. If say you replace an item and the customer does not say anything they will give you a one-star. I feel all customers need to be a shopper of what we go through in order to know how it feels. Just because they are having a bad day they will pass it onto the ratings. Customer service will constantly use a copy-paste conversation and get used to it always the same responses and its very inpersonalable. I feel they do not listen or make notes on anything. Hardest part of the job is the customers in this city especially the community at the university they do not tip and they are very demanding it is a terrible culture. Most enjoyable part is getting your pay on every Wednesday morning or a daily cash out of you have that setup.

Pros

work by yourself, tips

Cons

no tips, no batches offered, gas usage, usage of your own car gets abused by other people in parking lots, bad directions by customers, no addresses on the batches, culteral base attitutude

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Terrible pay

Full service shopper (Current Employee) - Windsor, ON - 5 July 2023

Once upon a time the pay was good. Then they flooded the app with too many shoppers now you are lucky to see a batch over $15. What a joke. And now they are giving jobs with 50km + away. Not worth to do Instacarting anymore.

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Horrible pay

Instacart shopper (Former Employee) - Calgary, AB - 29 June 2023

Not worth it for the amount made. Also the reviews you get are not fair and they don't appreciate you. Nothing is ever in stock and your money goes down. If you have under 4.7 you might as well quit.

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Fun

Shopper (Current Employee) - Toronto, ON - 27 June 2023

Instacart is a good place to have some extra income. If you like to drive its fun to shop and deliver. Good option to get some part-time job income.

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good work love it

shopper (Current Employee) - Aurora, ON - 21 June 2023

i enjoy the flexibility and the options to choose ur batches make as little as much as u.can try it as a side income work ur own schedule freedom to live life ur way

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