Typical Day: Update everyone - clients, team lead, and do so at the clients whim or else expect management escalation and possible action against you.
Learned: After training you are mostly on your own, the training doesn't begin unless you are able to search out answers to client questions yourself. Expect to deal with Proprietary systems you may have never touched or know anything about even after training.
Management: There for themselves, earn too much and questionable decisions are made.
Workplace culture: People do their tasks, some time to talk among peers, fairly laid back if not bogged down with work, people available to assist when they aren't busy.
Hardest part of the job: Not knowing the other proprietary products you were never trained on but have to support anyway.
Most enjoyable part of the job: Work from home most of the time after initial training.
Hours 8-4,9-5,10-6,11-7 depending on who is in, typically Eastern times
Water, sometimes food, 30 min lunch, 15 days vacation, Overtime available, able to work from home
2.5% or less wage increase each year, they are competitive for their clients not workers