Technical Support Representative (Former Employee) – Halifax, NS – 1 June 2018
Typical Day: Update everyone - clients, team lead, and do so at the clients whim or else expect management escalation and possible action against you.
Learned: After training you are mostly on your own, the training doesn't begin unless you are able to search out answers to client questions yourself. Expect to deal with Proprietary systems you may have never touched or know anything about even after training.
Management: There for themselves, earn too much and questionable decisions are made.
Workplace culture: People do their tasks, some time to talk among peers, fairly laid back if not bogged down with work, people available to assist when they aren't busy.
Hardest part of the job: Not knowing the other proprietary products you were never trained on but have to support anyway.
Most enjoyable part of the job: Work from home most of the time after initial training.
Hours 8-4,9-5,10-6,11-7 depending on who is in, typically Eastern times
Water, sometimes food, 30 min lunch, 15 days vacation, Overtime available, able to work from home
2.5% or less wage increase each year, they are competitive for their clients not workers
Innovatia is a great place to get a foot in the door.
Technical Consultant (Former Employee) – Fredericton, NB – 1 May 2018
Unfortunately Innovatia is beholden to a few companies it has contacts with, and at the end of the day, any failings that Innovatia has is it tries to please a bit too hard, and its on the back of Innovatia employees, does Innovatia's masters stay barely afloat. If not for this, Innovatia would be a wonderful place to work.
Relaxed schedule, amazing managers, self managed timing. great team members
Unrealistic expectations from contracted company, High pressure ticket system, Poor training regime, Little to no advancement.
Technical Writer (Contract) (Former Employee) – Saint John, NB – 19 March 2018
Innovatia is a solid place to work. It has a more technical side and a more creative side. It constantly is looking for new clients to work with, so the opportunity to learn and do new and interesting things is always present as Innovatia staffs these new contracts.
However, due to the nature of the contracts, this also leads to turnover as those contracts expire or the client's business is affected by outside forces.
Senior Technical Support Engineer (Current Employee) – Toronto, ON – 24 October 2017
There is growth in the company but no matter what they make you and how much more they over load you, there will NEVER be a salary adjustment, there are people in company working for 7-8 years with no salary increment.
Technical Support Engineer (Former Employee) – Saint John, NB – 28 September 2017
Management, culture, benefits, atmosphere and people are all great (my dissatisfaction was with the account I was working for). The pay is relatively low for work in IT, but not that low for New Brunswick, so it would be a good start if you're fresh off uni/college. Plus, if you put your mind into it, you can learn a lot in short span of time.
Management, culture, benefits, atmosphere, and people
If enjoying your work environment is most important to you they are great.
Avaya CM Backbone Engineer (Former Employee) – Saint John, NB – 20 January 2017
If enjoying your work environment is most important to you they are great at providing this. The downside to working here is that many positions have high-stress levels. If excellent compensation for your work is important though look elsewhere, pay here is far below average.