Employee in Thornhill, ON
Great place to work if you can keep up
I've been at this company for a long time and have worked with some great team members on exciting projects for cool clients. The fast-paced environment makes the days fly by and I enjoy spending time with my team members. Sadly, in the past, the CEO has hired some people who may not have been the best fit because she believed in their abilities. While she and many other team members pushed those hires to be their best, they often complained, under-delivered, and brought the whole team down. Over time, those employees have left (by choice or by being let go?), and new employees with really positive attitudes, who had amazing skills, and an actual desire to be at the company have joined, and we now have a team of people that I simply enjoy getting to talk to every day. I can't wait to see what's next!
Project Manager in Toronto, ON
Proud to be working for a company on the up and up
In Social is a wonderful place to start and grow your career no matter what role you take on. If you're sharp, detail-oriented, and passionate about helping clients to stand out in the noisy online world, it's a place where you control how you progress within the company.
I started as an intern at In Social when the company was just beginning to grow and it was me and the CEO. I then was hired as a full-time digital marketing associate, then promoted to senior digital marketing associate, and now am managing several projects as In Social's project manager.
Needless to say, I've worked closely with the CEO, and she has both her clients' and employee's best interests in mind (which is easier said than done). There is very little that I know now about business, leadership, time management, sales, and digital marketing that I didn't learn during my time at In Social.
A typical day at work for me starts with resourcing and taking stock of project statuses. I then contribute at our morning meeting wherein we go through the priorities for the day with the CEO and everyone voices their concerns or asks questions. Throughout the day, it's a matter of ensuring the team is on track, that everyone has what they need to do good work, that clients' needs are met, and that projects are moving along smoothly. It's a lot of coordination and time management!
I'd say the most difficult part of my job is staying organized and level-headed when there's a lot to be done, but that's the reality of a growing business. When I've needed help to stay on top of things, I have no qualms about approaching the CEO with my concerns.
The most enjoyable part of the job for me is that feeling when we get great client feedback! It's so rewarding to know that we've delivered work that impresses, and the team gets team reward points for positive feedback (among other things) which we get to redeem for things like time off or getting lunch delivered.
Another great part of the job is learning from the incredible team. I learn something every day from my coworkers, who never hesitate to explain their topic of expertise to me, and who's work ethics never cease to amaze me. We all understand that we couldn't do a thing without each other and that the goal - every day - is to deliver to clients work that reflects the agency's high standards.
Advertising Operations Specialist in Toronto, ON
Fun & Challenging Workplace
Before working at In Social, I was doing freelance social media marketing. I found that as a freelancer, I did not get to have much input when it came to overall strategy and I was often left out of the loop when I came to larger decisions. I have to say that one of my favourite parts about working at In Social is the culture of collaboration. We're encouraged to provide our input and insights on all aspects of digital marketing. This environment not only is beneficial for the employees because we get to hear different perspectives & learn from each other, but also for our clients who get a holistic approach to their digital marketing strategy. A typical day at work starts with a team meeting, then I will go ahead and check in on our clients' ad campaigns. I'm usually working on developing and optimizing ads, so my tasks change day-to-day depending on what's happening with our clients. If I have a strategy for something I'd like to test, I always feel comfortable bringing it up to Jess (CEO & Founder) and the management team. I find that overall the culture is very supportive and I can reach out to the team with questions and ask for help. I have also been encouraged to expand my skill set and to take on new challenges. I think, if you're willing to put in the work, In Social is a great place to learn and to grow. A newer tradition we've incorporated to get in some team bonding time (during COVID) is weekly games. We all get pretty competitive and it's a fun way to get to know each other better. If I had to choose a con, I'd say that there are some difficult situations with clients that come up here and there, but I think that would be true at any agency!
Community & Customer Service Manager in Thornhill, ON
I was working for a corporate giant in Canadian fitness when I met Jess, the Founder and CEO of In Social. Despite the lack of recognition from my employer, my effort never dwindled. Jess visited my workplace regularly and we bonded over excellent customer service, for which I'm very passionate about. She appreciated my effort at work, and when the opportunity finally arose, I was able to join the In Social team as the Community & Customer Service Manager. My potential was not only recognized by management, but is pushed on a daily basis. This is a fast-pace work environment in which I thrive, and the growth I've experienced in less than a year of working with this company in incomparable. As we've had to migrate to working from home full-time due to COVID (for the indefinite future, unfortunately), a typical day at work includes:• A morning meeting over Google Meet with the entire team to review and coordinate the workflow for the day. This is lead by our Project Manager and Jess.• Reviewing tasks that are assigned to you on our project management tool, completing them based on the priority specified by the Project Manager, all while tracking the time spent on each task within the same tool. • Coordinate with associates on Slack via phone calls or channels (there's at least one for each client!) to complete tasks within the specified time frame.• If you have a question (or want to pop in to say hello!), our management team is always on our ongoing Google Meets link. • If you have time between tasks, you're encouraged to learn more about your line of work in order to become an expert. You can read an article, watch a video, or even attend a virtual seminar run by one of our many partners! You must then share what you've learned.• Every Thursday, we play virtual games as a team, which is always a treat after a busy week!If you have the following soft skills, you'll fit right in at In Social:• Friendliness• Dependability• Clarifying whenever necessary• Logical reasoning• Ability to give constructive feedback• Lateral thinkingIf you're lucky enough to join our close-knit team, all we ask is that you try your best every day, like the rest of us are. You might even be rewarded with points that can be redeemed toward a charitable donation, having an e-course paid for, signing out an hour early, gifts cards, enjoying a two hour lunch, and more!