Immigration, Refugees and Citizenship Canada
Happiness score is 71 out of 100
4.3 out of 5 stars.
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Immigration, Refugees and Citizenship Canada Employee Reviews

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Canada35 reviews

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4.4Work-life balance

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Busy job

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The most useful review selected by Indeed
Busy job makes the time fly. Always new learning. Friendly staff, easy access to supervisors, everyone helps everyone. Nightly meetings to speak about any issues. Things can change fast.


Night shift


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Stable environment, advancement difficult

Nice ambiance to work in, but difficult to progress one’s career outside of the NCR. Management bends the rules when they went to cherry pick appointing someone in a position. If you work hard and prove yourself you’ll do well.
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Insights into Immigration, Refugees and Citizenship Canada

Based on 18 survey responses
What people like
  • Ability to learn new things
  • Time and location flexibility
  • Inclusive work environment
Areas for improvement
  • Overall satisfaction

Environnement de travail

Environnement très chaleureux et convivial. Tous les personnels sont constamment à l’écoute et travaillent toujours en équipe.
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Respectful workplace. Positive feedback. A good worker is left to do what they well know how to do.

I am so thankful every day for the opportunity to have had a career at IRCC ( formerly CIC). I am an excellent worker and was able to work as independently as I wished to do, the overall atmosphere was collegial and helpful. It is a wonderful place to work!
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Really great place to work with amazing managers

If you’re considering working with the Government of Canada I would start here. Incredible teamwork, well structured training, and effective management that allows efficiency.


Training, good management


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Great place to work at

I enjoyed My job I did different jobs .as long as you do your job you will be fine..there are many areas that they will train to for. That's what I liked


Pot luck was aloud before the virus


2 shifts
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Toxic workplace

Have worked there for almost 2 years, and feel so lucky to leave there.The management team poor leadership, there evaluate employees' e not based on their work performance, but on the relationship with the directors or top managements. HR department didn't do their job at all to solve the problems or improve the working conditions.This the worst workplace I have been in in my past 15 working experience.


good pay


Toxic environment
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You are truly just a statistic here

I have been working at the client support centre (call centre) for nearly a year now and I wouldn't recommend it to my worst enemy. While the program itself is interesting, it quickly becomes redundant and it's clear that the only important thing to management are statistics. The schedule is closely monitored, everything is set to the very minute and there is little to no flexibility on any of it. Supervisors and managers forget that they started on the phone and treat us like children. This job sucks the soul out of you. If you're one of those people who need micromanagement and love talking all day, maybe it's for you.


Pay and benefits


Everything else
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this is a good experience and place to work at, you can gain a lot of experience in a very short time. this is a good experience and place to work at.
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Laid back, casual employment with potential

The most enjoyable part of this job was how I had a schedule. I had a set number of days and hours to work each week and that schedule never changed.
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Great place to work. Your experience will depend on the team you are on.

Great place to work. Your experience will depend on the team you are on. There is a chance you will have boring days depending on your position. There can be a lot of useless meetings sometimes.
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Comprehensive, but some of the questions are not relaxant .

Since I have been working at IRB as a contracted interpreter starting about 18 years ago, I have learned a lot through this works as well as professional development sessions in terms of interpretation skills, code of conducts for the interpreters, new terminologies, etc. It provides me an great opportunity to train myself from earlier being very stressful to later feeling relaxed. I have developed a Lot !lot
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Strong employer

One of my favourite federal departments to work for. It was a busy and high-production work environment but the management team still cares about your health and wellbeing.
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Great government department

Provided me with a great start to a career with great opportunities. Worked with great teams throughout my experience at IRCC. The culture was relaxed and supportive.
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A great job but management is terrible

A rewarding place to work. Great work life balance. Great co-workers. Great training. The director berates you and will rip into you in front of everyone on a national video conference for the smallest things. You can't tell when he is joking or being serious. Doesn't matter how good you are at your job, at the end of the day they make you compete for it with ridiculous unrelated competitions which are skewed.
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Toxic culture within branch

I am sure my negative experience with IRCC was due to the working environment i was involved in. Micromanaged on a daily basis and a toxic atmosphere that made working there a horrible experience.
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Data entry in fast paced enviroment

Data entry of PRC applications in fast paced style environment. Predetermined KPI's that were obtainable. Coworkers and team leads were very friendly. Mostly casual positions so not great for long term , and mostly 4pm-12am.
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Great job to study at the same time.

I really enjoyed my time at IRCC. It allowed me to study and work at the same time and pay my school tuition. The main thing I would say is that there is a lot of red tape.
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Easy to be integrated

Job training is fluid and you feel well integrated into the workplace. Management is excellent and coworkers are usually able to help when needed, not to mention that the work environment is pleasant.
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I completed a student COOP work term at this location. This was a very fun and relaxed work term. All of the employees I ran into were very nice and caring
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Tremendous respect for employees rights

Great job, great people and proper training. I learned about the immigration process and what's required to immigrate. Management is exceptional, they care about the employees.
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Overall rating

Based on 37 reviews

Ratings by category

4.4 out of 5 stars for Work/Life Balance
4.2 out of 5 stars for Salary/Benefits
3.6 out of 5 stars for Job security/advancement
3.8 out of 5 stars for Management
4.0 out of 5 stars for Culture

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