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About ICSS

Innovative Community Support Services social purpose is to provide the support and means for adults with a developmental disability and mental health disorder, who face significant barriers for sustainable and meaningful employment with the opportunity to gain skills, training, programs and social inclusion for all. A secondary element of our social – 

About Us

ICSS was incorporated in June 2001 as a charitable organization that focuses on providing high quality, cost effective programs and services to the for communities in Eastern Ontario. ICSS is a transfer payment agency through the Ministry of Community and Social Services. The Beginning… Birchgrove Residence is a residential group home where it all began in June of 2001.  In July 2009 the residents moved out to their new home located on Barnwell Crescent.  This location became the home of the Adult Alternative Support Program for a period of time. Colonial Residence opened in May 2006. This adult group home is located approximately 5 kilometers from our original group home and supports 8 residents. Royal Orchard Residence opened in November 2006 and provides a home for 6 residents. This totally redesigned for wheelchair accessibility home is located approximately 5 kilometers from our Colonial Residence. Golightly Residence opened in June 2007, and is the home to 8 residents. This residence again is within a few kilometers of our other homes, being particularly close to Royal Orchard. Willow Residence opened in November of 2008 as a new home for 6 individuals. This location will also serve as a respite home for two other individuals. In keeping with ICSS’ other locations, Willow is also just a few kilometers from our other residences. Barnwell Residence is a residential group home that supports 6 adults who have a variety of physical and developmental disabilities; these residents moved from the Birchgrove location and was opened in July 2009. Hobby Farm/Russell Road opened in July 2009, being ICSS' first residence for our Mental Health Program. This location is unique in that it is set up for future growth for the Adult Alternative Support Program. Currently, the green house is underway and plans for animals to be added are underway.  The Hobby Farm will be enjoyed by all of our existing residents and community participants. Nagel Residence opened in August 2010 and is an addition to the Mental Health Program.  A smaller residence in the heart of Orleans is our first venture into the "city" which is accessible to public transportation. Tompkins Residence also opened in August of 2010 and is part of the Cumberland Housing project.  Three bungalows are the new home to 6 residents; this location is also in the Orleans area. 2025 Lanthier Drive became part of the ICSS group in October 2010.  This fantastic location is located in Orleans, right in the hub of the new developments around Innes and 10th Line.  This bright building with many windows became the new home of the Adult Support Program in October of 2010.  It will also become the new home of the Main Office, which will move from the Navan location in December of 2010 after the Support Program has had a chance to settle in. The residents being served in our residences require 24-hour staff support to assist them with a variety of needs due to their physical and medical requirements. The staff assist individuals with personal care, daily hygiene, medication administration, meal preparation, specialized transportation, involvement in community activities, medical appointments, liasion with day programs, and, most importantly, creating a caring, safe and friendly home environment. At all of our homes, it is our goal to enrich the lives of the residents and their families. ICSS strives to include parents, siblings and extended family, in the day-to-day operation of the program. This aspect will help create the best possible quality of life for the residents of the home. It is our focus to provide a variety of activities, events and outings that are fun and meaningful for the residents. Activities such as exercise, cooking, and music are incorporated into the daily routines. Many of our residents have memberships at the YM-YWCA allowing them to participate in swimming, volleyball, etc. Each resident and their family are encouraged to have a say in the types of activities and events that are planned. Encouraging the residents to make choices about issues that are directly related to them permits them to become more independent and increase their sense of self worth. Family commitment and involvement are essential for Innovative Community Support Services Residences to run effectively. Regular family visits to the home helps parents and siblings feel that they are part of a larger team working to create a stable and caring environment. Family involvement can go beyond just visiting. Parents and family members need and want to continue to advocate for their children, even if they are now adults.


ICSS is interested in hiring individuals with varied backgrounds who share our philosophy. Innovative Community Support Services (ICSS) is a non-profit charitable organization that is committed to creating and providing families & individuals with innovative, high quality and cost effective community based programs and services that promote a strong sense of well being while making a positive contribution to our culturally diversified community.  Staff must have a willingness and passion for supporting individuals who require behavioural support. This position is a residential model for persons who have a dual diagnosis with high and challenging behaviours. The successful candidate will provide case management, outreach, advocacy services and care planning to individuals.

Vision Statement

ICSS will be an excellent provider of quality services to: - people with developmental disabilities; and  - their personal networks.  We will act for and advocate on behalf of these citizens to achieve their hopes and dreams. We will act with integrity and provide maximum overall value for resources entrusted to us. We will be known and respected in the community. We will collaborate with others in the community to support the pursuit of common goals.

Service Principles

Innovative Community Support Services, Service Principles will be the cornerstone and guidelines for our every action and help us work toward the common goals defined in the Mission Statement. Commitment to Individuals Rights ICSS is committed to ensuring all individuals are informed of their rights and will create an environment that supports those rights and allows for the person to exercise their rights responsibly. Commitment to Dignity & Independence ICSS is committed to treating all people in a way that respects their dignity and independence.  People will be supported in the least restrictive manner, given needed information and will be able to exercise choice in and control over all decisions that affect their lives. Commitment to Individual Focus ICSS is committed to ensuring that a person’s individual abilities, interests and needs are used for the planning, development and delivery of support and services for them, and that an individual support plan will be created with them and/or their advocate(s). Commitment to Personal Growth ICSS is committed to people having lifelong opportunities and support to grow and fulfill their dreams and goals.   Commitment to Community Participation ICSS is committed to people having opportunities to actively participate in and fully contribute to their community. Commitment to Staff Quality and Development ICSS is committed to fostering a work environment where staff members see their role as supporting the needs and goals of the individual. ICSS will employ and develop staff that will provide the best quality of service and we will empower staff to be committed to the Rights of the person, and the Mission and Service Principles of ICSS. Commitment to Planning and Collaboration ICSS shall plan its future programs in cooperation with other services and/or planning bodies, by assessing the future needs of currently supported individuals and projected needs of individuals who have a developmental disability within the Ottawa area, and working collaboratively with any necessary service providers to meet those needs. Commitment to Innovative Services ICSS shall ensure that there is an awareness of new techniques, trends and developments in the field of supporting individuals with a developmental disability, and where appropriate, will utilize recommended best practices. Commitment to Economy ICSS is committed, in the provision of its services, to maximize cost benefit and cost effectiveness while ensuring that the person’s best interests are met.

Our Team

ICSS employs an incredibly dedicated workforce made up of people who have chosen to make a career working within our homes and services. We are very fortunate to have a relatively low turn-over rate and a significant number of long-term service employees. ICSS has an opened door policy and welcomes staff’s input and opinions regarding the overall day to day details of the organization. We place a high value on staff experience and depth of understanding of ICSS’ philosophy and approach toward the individuals we support and their families.