Contact Centre Representative (Current Employee) – Ottawa, ON – 7 March 2018
I was initially hesitant accepting a job as a Contact Centre Representative but doing so was one of the best decisions I’ve made. The management is encouraging and considerate, my coworkers are like family, and the work is is challenging enough to stay interesting yet continually rewarding. I have been here for almost 2 years and look forward to what future years will bring.
Health benefits, great coworkers, considerate management
Contact Centre (Current Employee) – Ottawa, ON – 6 March 2018
I started with ICF (Olson) in Ottawa almost 2 years ago, and it has been a fantastic experience. Some of the other reviews here are from early or prior to 2016 - a lot has changed since then. There is new management, and a very different atmosphere than back then. The culture is very dynamic - an incredibly respectful atmosphere. The work they do is important and provides me a sense of accomplishment and giving back to my community every day. My leader, and the people I work with are friendly, supportive and generous. I have learned a great deal in my time here, and continue to learn from the incredible people around me. Highly recommend anyone work for ICF / ICF Olson.
Great group of people doing important work in the community.
Phone rep (Former Employee) – Ottawa, ON – 28 June 2016
It only took me one day of training to realize the big mistake I have made. They expected us to memorize everything in one day training and get on the daily routine the next day. It is simply impossible. The trainer was very very aggressive and arrogant. Talked to us like we weren't smart enough. Very hostile environment. If you wanna be respected and if you know your worth, do not work for this cheap company. They don't care about you and will make feel miserable. And they will fire you if they can find someone else. Also, if you don't like to be bossed around, this is not the place for you. I quit on my first day and couldn't be happier.
No pros. I mean it.
Bad bad management, arrogant trainer, awful environment