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ICBC
3.4 out of 5 stars.
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3.8Work-life balance

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Mediocre government job

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Job itself is easy, however management can be disorganized and it takes a lot of chain of command and time to actually proceed with a change that would make things more efficient. Pay is okay, but keep looking for better jobs once you get enough govt office experience.

Pros

time off, benefits

Cons

poor management
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Not the worst place to work

Micromanagement. No growth opportunity due to political favoritism. Seniority mind-set.If you want to get the same pay until you get your pension, then this is the right place for you.

Pros

Few peeps

Cons

Micromanagement-Political favoritism-No growth opportunity
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Would never recommend this place

Welcome to a environment where everyone is passive aggressive and holds a grudge. Where you are micromanaged to the bone and constantly called out with zero recognition for any good thing you do but the moment you missed something like the most tiniest thing even everyone loses their minds. Management is absolutely a clown show, these people hog the jobs for 30+ years and don't let you advance because you're young or a different gender than them. If you're young don't be here, this place is just dinosaurs who don't respect you and push you around if you're young. Customer care? forget about that, managers would give us deadlines to do this or that and don't even care what the customer wants. You will meet some of the best people to work with but deep down everyone is miserable, their wellness policy is a joke when you don't meet deadlines.

Pros

Guaranteed time off

Cons

Everything else
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Doesn’t Walk the Talk

This company rewards bullies and not hard working people. Mental illness ramps high with excessive work load which has been a problem for many years now: Employees feel demoralized when they can’t meet customer’s demands and some cheat to meet department performance stats. Not to mention how some managers are highly incompetent.God forbid you get sick! Employee Wellness is horrible, horrible, horrible to deal with! They will make you even more sick, being human is not allowed. Forget about best practices for return to work accommodation, your doctor will have no say.If they truly care about their customers, they would take care of their hard working employees who ultimately put their best effort to service those customers.

Pros

Benefits

Cons

Bullying and Toxic culture, Management does nothing about it, Employee Wellness Department actually make people more sick
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If you like to be micromanaged, this is your jam

I have never been so micromanaged in my life and I have had years of experience. Not just by my own manager, but by others at our below my level in the organization. Can't do a simple task without it being questioned, picked apart, dissected. They believe in overcommunication to the point where there are so many redundancies and inefficiencies. Imagine putting together a strategy, presenting it, and finding out that it had been done 3 times before, just nothing acted upon? But you are asked to solve 3 decades of toxic work culture within 2 months of starting. Things get started there and not completed, again and again because no-one can focus. Things are approved by leadership but then leadership "forgets" and you are having to re-explain the value. Powerpoint after repetitive powerpoint.. Maybe it is different in other departments, but in mine, it was so brutal. Simply put, this place is toxic and I found out very quickly. Pension is great, but you have to basically sell your soul and put aside wanting to be treated like a human being to stay there and recoup.

Pros

Good pension, benefits are ok

Cons

Everything else
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The worst culture for developer job

ICBC is a good place for lazy people to cut pay checks.The culture of ICBC developer team is the worst for engineers. Zero motivation for tech advancement. Managers are ignorant. Senior developers actually hate new tech. They attend trainings just for collecting certificates instead of learning them. The long staying employees here are good at many things(office politics, bluffing, pretending, gossip) except delivering quality work.The standard and expectation are very low. The leadership actually don't know what quality work should be. They will be satisfied if you can demo some toy works to them. Because most "senior" developers in ICBC can not even deliver a toy project. They often hire expensive contractors to do challenging work, and often fooled by the over priced consultant companies. Food chain is also a FOOL chain in ICBC.The most mattering skill in ICBC is office politics, no matter for tech or non-tech positions.No doubt ICBC can be such a big failure for BC. It's a place for office political people, not engineers.

Pros

pension

Cons

ignorant management, toxic political culture. Colleagues are nice but irresponsible, unknowledgeable.
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Not a bad place to work

Most people are great to work with. One of the few places that still have a pension although, the pension is from the Union. You get 3 weeks vacation plus 16 days TO days you earn every month, but you pay for them every pay period. Vacation goes by seniority. They still use behavioral interviewing methods.

Pros

16 TO days a year

Cons

Lower pay than private companies.
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Excellent Job if you want to get your foot in a government setting

Great pay and benefits, excellent growth opportunities.Couldn’t ask for a better company. You meet people from all walks of lives.Training is provided which is awesome
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Unfortunate Environment of Toxicity

Management tip-toe around the worst employees and for good reason. The worst employees are the ones that file the most formal complaints about everyone, including them. It is nearly impossible to terminate anyone and therefore bitter people who cannot advance in the company because of regulations and work in a repetitive job daily and have nothing more interesting to do, complain. They complain about mundane regulations that no one cares about to management and management talk to you about it regularly. Because of this you never feel like you can relax in the work environment. You also make a very minimal wage after all the deductions, on par with many jobs elsewhere that have a happy work environment. If you are interested in this job I recommend thinking about getting a degree (or having one), keeping your head down and being nice, cordial and professional and not taking the negativity personally. Never be late for a break, keep track of the extensive office rules, never breaking them and don’t expect getting a great deal of satisfaction from your position until you hopefully move on to a better one (treat this as an entry level role as long as you have a degree) as the job can be quite repetitive. Most of the employees are great, but the ones that are bad are shockingly so and will most likely stay forever because the union will protect them.

Pros

Okay benefits, organized and efficient systems

Cons

Work Environment
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Circus run by soul sucking leadership clowns

Targets set by Leadership are unrealistic. Environment of fear created for hard working career employees who do not show loyalty to the leadership. Chaos and confusion by unhinged leadership around policy/procedures. Hotbed for self-righteous wannabe leaders.Advice to Human Resources- Do your job and bring in new blood. Leaders who have morals, ethics and empathy.

Pros

View

Cons

Pay/benefits not worth it
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Repetitive work

When I interviewed they had a big list of things I would be doing however, you are pretty much just a mail person who does things for everyone in the office. You are taken advantage of just because your are entry level. The workplace culture was horrible. A lot of my coworkers gossip about each other and are fake to each other. I’ve been told confidential things that only managers should know, but of course nothing is a secret there. The environment is like high school all over again. Management will also ask you to pick up other peoples slack very often.

Pros

TO Days, work-life balance

Cons

Favouritism, repetitive work, bad office culture, gossiping that isn’t stopped by management
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Lots of career opportunities

Management is very supportive of career development. I've been with ICBC for 3 years and so far have been promoted twice already. I've been in 3 different positions. If you show your worth, it's easy to go up. If you choose to stay where you are, that's also your choice.

Pros

Set hours, excellent benefits, work life balance

Cons

Pay varies at every level. High stress
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Get into Admin or Adjusting asap

If you're in a front-line type of position, look for a way out at the next opportunity. e.g. if you get a job where you wear a headset more than 80% of the day. Step one toe away from the cookie cutter robot calltaker we all hope comes soon, management will peck at you on evaluations until you submit or have the fortune of an example of their hypocrisy. e.g. girl I worked near once said outright, "<so-and-so> did literally the same thing and hasn't called about it."

Pros

Union (for whatever reason), so good pay

Cons

Poor union, poor management
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Too much stress and workload with little pay

Too much workload given and high expectations set by the management. Due to the nature of the job, you constantly deal with liars and rude and unreasonable people but there are other days you feel glad that you can help people who actually need help. It seems like you have the automony but you actually don't as you must follow the management' order even if it's unreasonable and there is no logic behind. Great job if you are okay to being a robot and keeping your head down. Horrible job if you have moral obligations and value fairness. There are some front line managers who are great and some doesn't even have the minimum qualification to manage people. Your worklife will be horrible if you have a bad careless manager as you would need to interact with your manager a lot. Senior management doesn't seem to care about their employees. If you have a choice, I don't recommend to stay here. It will shorten your lifespan. There are reasons for high turnover.

Pros

Fortnight shift

Cons

Underpaid, Management doesnt care about employees
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Awful

Training is terrible, no support for new people at all, poorly organized, pay isn't great, management doesn't care about harassment issues (complained about an idiot sitting behind me making sexist comments and exhibiting really inappropriate behaviour all day long - North Van HR didn't care and didn't want to do anything about it. Backwards and very uncomfortable place to work, didn't feel safe - would never recommend it to anyone!
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Great potential

I liked working at icbc but I witnessed some very distressing, childish behaviour that reminded me of highschool, Borderline bullying even. Management seemed to be aware but unable to handle the situation. Good work life balance, strict union guidelines and team members very supportive and helpful.
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Its a great place to work for

Mgmt is great and they take good care of their employees .training was a bit challenging but you it makes things go smoothly when you talk to people over the phone.
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Challenging working environment

Trained in Insurance and claims, most successful as a front line employee, loves interaction and communication, successful in litigation role as a Claims Specialist, great negotiator.
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Terrible, incompetent and belittling management

Management here are seriously screwed. The corporations expectations of management seem to be high and they preach that management are to be supportive and build trust. In reality it is far from the idea. They don't communicate with you. HR is very distal. The manager I had was the reason I left. If you enjoy micromanagement, incompetent people management and are okay to be a robot and not a human being this could be a job that works out for you. Mistakes are not acceptable, learning and development is poor, if your shown once and make a mistake it's not acceptable and you will have a hard time. Management are harsh, nonsensitive and inconsiderate of individual differences. They are not trained in any good people management capacity. They often made mistakes with pay, rostering but when you make a mistake they come down on you like a tonne of bricks in a belittling manner. They threatened my job several times. Big egos and lack of concern for the human factor of their employees. They hardly knew how to conduct a performance management review. I'd say steer clear of working for ICBC if you can. It's hard management to an extreme.
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Union so some security there but that's about all I can say

Pretty much a toxic work environment. Horrible horrible worst manager I ever had.... nice co workers but really not great pay and not worth having to deal with being belittled by a insecure manager
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Good place to work to get experience in a government job

Its a good stepping stone to get experience in the workplace in a large corporation but if you want to move up and increase your salary, don't stay too long. Just get the experience you need and move on. There is a big turnover rate at this place mostly a lot of temp agencies are filling the positions and its ongoing.

Pros

Good work like balance

Cons

Long hours and stressful and a lot of bullying and gossiping.
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Overall rating

3.4

Based on 157 reviews
5
47
4
35
3
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2
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23

Ratings by category

3.8Work/Life Balance
3.7Salary/Benefits
3.4Job security/advancement
3.1Management
3.1Culture

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