ICBC Employee Reviews

The toughest part is managing your day and handling customer disputes. Management is pretty good, some better than others .If you can manage you time you will be fine

Pros

Non

Cons

Disoutes

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Glorified call forwarding

Claims centre support unit (Former Employee) - Prince George, BC - 4 July 2023

Most of the job could be done by a better call system. Pay and benefits were good, boring work, mostly waiting for calls to come in. Management did not want you filling time while waiting just wanted you staring at blank screens. Very tedious considering 9/10 calls were transfers to another department.

Pros

Good wages

Cons

Boring

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Insights into ICBC

Based on 49 survey responses

What people like

Inclusive work environment
Feeling of personal appreciation
Supportive environment

Areas for improvement

Energizing work tasks

Not a great place to work at all!!!

Driver Examiner (Former Employee) - Vernon, BC - 8 June 2023

Worst job I ever had in 40 years of working. Their are all about stats, if one office is passing too many people you are told to fail more to bring all offices into alignment. If your personal pass rate is high compared to others examiners in the office you start to get ridiculed for being to soft. absolutely the organization I have ever worked for. My morals would not let me continue employment in this did functional work place.

Pros

7.5 hrs day

Cons

Extremely poor management

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MD Division

MD division (Current Employee) - British Columbia - 28 May 2023

The work/life balance is great and the pay is relatively decent. The cons are that management especially in the entire MD division is made up of a good old boys club where they are all friends and family, and only promote their friends and family. You will see someones kid get hired and promoted to management positions over other more qualified people. If someone speaks out about the nepotism, or unfair treatment from management, they are “black listed” called a “rat” or “whistleblower” and will never be promoted. The directors and the VP of MD know this and nothing is done.The result of this, is the MD division is managed by incompetent people that got the position because they are a friend of family and not because they have proven experience, education, or knowledge. Take a look and you will see that most have no to little management experience.So, expect little to no culture change, because you will continue to get the same results because they promote their own chosen ones. In fact, management will openly boast how they “fast tracked” their friends son to the position that they want and purposely blocked a legitimate candidate to do so.

Pros

Flexible work from home

Cons

Nepostism

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Legal administrative assistant

Legal Assistant (Current Employee) - Kelowna, BC - 7 March 2023

Union culture of not my job, no raises for hard work, management is nice but useless, people are nice and friendly, you get told policies and rules after you did it wrong, no consistency within departments, software isn’t kept up to date, there are too many people doing jobs that one person could do creating more work as you have to hand things over when you could have just done it yourself. No one responds in a timely manner

Pros

Relaxed, good time off benefits

Cons

No support, everything is overly complicated, pay only goes up with new union agreement

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Busy environment with minimal benefits

Claims Support Administrator (Former Employee) - Squamish, BC - 23 February 2023

I worked here for only six months. The interview process was absolutely insane, granted it is a crown corporation so government roles are quite difficult to secure. Compensation wasn’t great, nor was the flexibility for family/work/life balance. My immediate manager was quite prickly and didn’t seem to enjoy their position or responsibly. Me, and other staff alike, found it to be very unrewarding, stressful, and not worth the pay. The company benefits were sufficient but not great. Discounts on group phone plan were good, and dental coverage was good. If you’re a fulltime employee, benefits are 100% employer paid though, which is great. Pension plan was a nice bonus; however, I feel like it shouldn’t be mandatory to enroll, especially if you don’t feel like you’ll be there long term.

Pros

Regular breaks, paid vacation, medical and dental benefits, Covid safety, independent workload

Cons

No flexibility, long hours, benefits aren’t great, poor management, high expectations

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Do yourself a favour and apply somewhere else

Senior support and recovery specialist (Current Employee) - Maple Ridge, BC - 25 January 2023

It is literally the worst place you can work. The only people that are happy are those working at head office and they are so out of touch with reality. People say good benefits, but what good is vacation time if you can’t take it when you want it or need it? And since you can’t, employees constantly go on leave leaving their work to be distributed to those that are left. You will be micromanaged. You will have too much work. And you will constantly be set up for failure. And when it’s time to promote they will find some new reason to choose an external candidate over an internal. At icbc you will never be more than a number.

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Great place to work. Opportunities for career advancement.

In-House Counsel (Current Employee) - Vancouver, BC - 9 January 2023

There are multiple opportunities to move across divisions within the company, and career growth. There are also bureaucratic bottlenecks that tend to slow down processes and procedures.

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Unmitigated Disaster

Customer Service Adjuster (Former Employee) - Surrey, BC - 12 December 2022

Let's start with the job itself. Basically, you work as a human robot who takes inbound calls and sets up claims. This doesn't seem terrible until you realize that virtually everything you do is monitored and micromanaged. And I mean everything. The tiniest mistakes can and will be identified and brought to your attention. Management provides ZERO encouragement or daily support. The job is repetitive, monotonous, and tedious beyond belief. You are required to follow a rigid structure which involves asking the same questions over and over again to each customer who calls in. If you fail to provide a piece of information to the customer which is required you will be docked. If you have an idle screen for more than 15 seconds you will be docked. The expectation is that you take the claim and complete the after call work promptly before moving on to the next call. And now, with new procedures in place which increase your workload each call, you can be seated at your desk staring at your screen for 2+ hours before having a break. I don't need to tell you how disastrous that is for your health.Moving on to the organization's culture. I have never worked for a company with a culture which is as depressing and regressive. Management makes no effort to connect to their employees on a human/personal level. You are a number and nothing more. Colleagues are told to send 'feedback' about others' mistakes. There's no camaraderie amongst employees; in fact, people walk around the office without making eye contact.In short: AVOID AVOID AVOID. If you choose to work here you will be servicing -

Pros

partial wfh

Cons

everything else

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Micromanagers and co-workers with racial aggression

ANON (Former Employee) - North Vancouver, BC - 24 November 2022

This place is a trip. Its all nice but the managers will micromanage you for small things. They will ask inappropriate personal questions and the employees will engage in inappropirate conversation at the work place.

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Overworked and union

Claims Specialist (Current Employee) - Vancouver, BC - 22 November 2022

Endless files are given to us as the aging workforce continues to retire. They are refusing to hire due to the transition to enhanced care makes the existing staff handle large caseloads

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Too woke

Analyst (Current Employee) - Vancouver, BC - 10 November 2022

The work can be interesting and varied. Promotions are based on having the right personality and demonstrating engagement.

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Collaborative and nice, but no real work is done.

HR Generalist (Former Employee) - North Vancouver, BC - 19 October 2022

Good life work balance. Immediate managers are supportive but do not have much authority or influence. You have to be nice to stay in the job. Management takes no responsibility or accountability for results. Too many initiatives going on without anyone being accountable for results. Not for people who want to do meaningful job. Not a place to grow or career advancement.

Pros

Life work balance. Pay

Cons

No career advancement. Poorly organized processes. Very siloed.

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Icbc is a good company to work with

Senior support and recovery specialist (Current Employee) - Prince George, BC - 13 October 2022

Icbc is a good company to work with however there are excessive caseloads and stress level is high. But management at immediate level is understanding and supportive. Some new executive level initiatives are trying their best to help the employees as well as people of British Columbia to move forward. There are many reforms which could be made to help it getting more better place to work. I enjoy working here.

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Busy environment with too much oversight and top down management

Client Service Representative (Current Employee) - Burnaby, BC - 29 September 2022

Been at ICBC for 2 years now as a client service representative, generally it has been ok. Depending on your office or peers, it could be a very supportive environment or a complete mess (it is truly office dependant) some management will play favourites other managers will do their darn hardest to make sure you grow and thrive and move on up the food chain.Things that bother me the most was the how much the deductions was (mostly the long term disability), salary negotiation are over due, many of us have 2nd jobs in order to make ends meet (this includes some in management) The union doesn't do that much, but it helps you with getting another position if you been there for a while. Union fees are reasonable. Overall, good for a paycheck, good for people not too ambitious in their career and want to get a pension when they retire. Don't expect to be nurtured too much to grow into a new role, they will do external hires for that.

Pros

Good coworkers, work life balance, reasonable medical benefits

Cons

Crazy deductions, rigid interviewing process, lack of transparency, high deductions

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Super fun

Full Stack Developer (Former Employee) - North Vancouver, BC - 17 September 2022

Loved working here, all my co-workers were super nice. The atmosphere is very relaxed and didn't feel as corporate-y as I thought it would be. Good work-life balance too.

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If you like management that doesn't listen and being micromanaged this is the place for you

BEU Rep (Former Employee) - North Vancouver, BC - 2 September 2022

Management doesn't listen to concerns or even attempt to consider employee suggestions. You are micromanaged with low pay, low morale, brokers don't trust anything you say to them. Overall NOT a place I would recommend anyone work at.

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Lots of room for growth and advancement for employees

Administrative Assistant (Former Employee) - Head office - 13 August 2022

There are many different career paths that can be taken at ICBC. Supportive and caring work environment. Great pension and benefits package. I greatly enjoyed my time working there.

Pros

Pension, work life balance, great management

Cons

The union dues are expensive

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Inefficient and highly hierarchical

HR Generalist (Former Employee) - Vancouver, BC - 10 August 2022

If you have innovative ideas and like to challenge the status quo, you will be very disappointed. If your motto is being nice and agreeable, then it is your place to work. Get used to lots of lofty words and no meaningful action. Do not challenge anyone, it will cost you your job. Upper management keeps all decisions to themselves. On the good side, good benefits and no pressure to deliver results.

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Work and life balance

Injury Adjuster (Current Employee) - Burnaby, BC - 6 August 2022

Work and life balance is good.Just work loads never gets low, always more things to do.Still benefits and vacation not bad.Slow culture, nothing changes.

Pros

Work life balance

Cons

Work loads

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Good benefits and job security

Claims Adjuster (Current Employee) - Burnaby, BC - 1 August 2022

Working at ICBC was a very rewarding and enjoyable experience. People you work with are generally really nice. Good health benefits and pension but pay is on the lower end.

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