The organization has put in a great amount of effort into the work culture and is an amazing place to work! The senior management is very engaged with the employees.

Was this review helpful?

Don't waste your time, you will only be a cog in the wheel, not a respected individual

Claims Support Assistant - Langley Claims (Former Employee) - Langley, BC - 12 May 2022

This can be a bit a bit of an opportunity for young people if they would like to take courses to get them ahead in another corporation/company. In most positions, employees feel overworked, underpaid and unsupported.

Was this review helpful?

Insights into ICBC

Based on 21 survey responses

What people like

Feeling of personal appreciation
Time and location flexibility
Fair pay for job

Areas for improvement

Energizing work tasks
Sense of belonging
Trust in colleagues

Good immediate management and amazing team, lacking in good life/work balance and recipricol pay for lowermainland

Customer Service (Current Employee) - Burnaby, BC - 19 April 2022

Great people to work with and managers that truly to do absolutely everything in their power to make you feel supported from their level and try to get you that support from above.Higher ups leave a bit to be desired and god forbid they test you on anything and you don't get their verbage 100% the same... Use thier exact same wording or else even if the answer is technically correct.... Its not.Some staff are stuck with their heads in highschool and gets a bit clicky. The highschool politics has gotten really old and exhausting.

Pros

Amazing support

Cons

Highschool

Was this review helpful?

Job with benefits but no sense of team or personal support

Customer Service Adjuster (Current Employee) - Surrey, BC - 8 March 2022

Pros: thorough training, good support so that you can do your job well.Cons: You never meet with your team or really know who your team is. Rare positive feedback. Generally management only gives negative feedback. While sick days are provided, if you truly have an extended illness get the union involved because it's stressful. Management generally has an 'us against them' mentality.If you're part time, vacation is not paid. Everything is more difficult for part-timers.

Pros

Thorough training, good support so that you can do your job well. Good pay. Union support

Cons

Zero sense of team. Very little positive feedback.

Was this review helpful?

One of the best places I've ever worked at

Legal Assistant (Former Employee) - Surrey and Abbotsford - 15 February 2022

I worked as a legal assistant at ICBC and I had the best co workers, management staff that I've ever experienced. Management was understanding, empathetic, and appreciative of our hard work. The business also did their best to accommodate our work-life balance and help us find locations closer to home. There was always training and meetings to keep in contact.

Pros

Great staff, great pay, work-life balance, fulfilling duties.

Cons

Sometimes people got promoted that didn't really deserve it.

Was this review helpful?

Rate your recent company

Share your experience to help others

Awful workplace, micromanaged to bits, awful workplace. Liked my co-workers, hourly pay isn't bad but after deductions is awful.

BEU and Claims Adjustor (Former Employee) - North Vancouver, BC - 12 January 2022

Everything is completely micromanaged, management is awful and constantly out to get you. They try their best to make it an extremely childish work environment, loved my co-workers though.

Pros

Work from home friendly co-workers

Cons

Everything else

Was this review helpful?

Soul-crushing, depressive working environment

Customer Service Adjuster (Current Employee) - Surrey, BC - 20 December 2021

The work itself is easy. Once you get an understanding of how to use the claims software and the types of coveragesoffered by ICBC, the day-to-day work requires practically zero critical thinking. Everything is black or white for themost part.Ever since COVID, ICBC implemented WFH for most of its employees. This role is permitted to WFH every 5/10 days,on a one-week-on one-week-off rotation. Working remotely reduces the day-to-day suffering (more on thisbelow) drastically and makes the job just bearable. I would've quit a long time ago if COVID didn't force ICBC into implementing remote work as the in-office experienceis beyond horrid. ICBC's organizational culture and overall working environment is shockingly horrid, undoubtedly the worst I've ever experienced in my life. Management micromanages to such an extent that every single break istimed. If you go over your scheduled breaks by even a single second more than three times per month, you will receive an email from your manager. If you do this continually, you can be suspended.Your manager also conducts after call work reviews. Basically your manager will watch what you did after taking a call to ensure you were actively working on theclaim. If your screen is idle for more than 60 seconds, you receive a fail. That means from the moment you end the call, you cannot even let your eyes leave the screen. If youcontinually fail in your after call work reviews, you can be suspended. ICBC wants and expects you to work like a robot and has policies to ensure you comply. Everyday,you're in fear that you'll be pulled -

Pros

Wfh

Cons

horrid organizational culture, constant changes, poor training, depressive atmosphere, limited career growth, substantial pay cheque deductions, zero appreciation/recognition, too many to list

Was this review helpful?

Company has excellent benefits, vacation, and good fellow workers.

Files and Library Clerk (Former Employee) - North Vancouver, BC - 20 December 2021

Ability and good leadership skills, and 'having the corporate' look is far more important than having high ability and no social skills. In other words, dress well, speak well , show leadership, and work on networking as this is more important on your performance reviews. Also, if you plan on moving up for better paying jobs, don't wait too long as it may take many years to gain traction in moving through the ranks.

Was this review helpful?

Structurally Flawed and Childish Work Environment

Customer Contact Representative (Former Employee) - Victoria, BC - 17 November 2021

Being hired was straightforward for an entry level position and the offer was extended at the interview. The interview was behavioral, similar to BC Public Service structure, keep STAR in mind.Training was extensive, 12 weeks full time in a classroom setting. I appreciated their investment in the training for the position which was challenging to say the least, let alone in a pandemic. The work culture at 910 Government St in Victoria was one of the most concerningly immature environments I have had the misfortune of working in. Management across most departments were childish, gossipy, inexperienced outside of the ICBC and lack real world skills to support their staff. In my experience, one of the largest unaddressed problems is the lack of people with diverse experiences in leadership positions. If you stick it out and work here in a bargaining unit position for 8 years, tow the corporate line, meet the bare minimum of acceptable work level, don't question the status quo and then demand a leadership role, they will essentially hand it to you. If you are uninspired, don't want to be accountable to a changing world and workforce and don't want to make improvements to the services the citizens of British Columbia rely on then by all means apply here.Diversity and Inclusion should be rebranded as Virtue Signaling and Inaction. If you are a BIPOC or LGBTQ2S+ employee they will exploit your lived experience to their benefit without adequate compensation or supports.The pros include above average employee benefits, great downtown location and fair wages. There are some genuinely -

Pros

Fair wages, Good benefits, good location

Cons

business structure, employee development and support

Was this review helpful?

Work load continues to increase

Claims Specialist (Current Employee) - Vancouver, BC - 20 October 2021

And company does not listen to employee concernsAlways increasing their demands on employees but not our pay or respect we are shownHours of work are pretty standardHybrid WFH/in officePay and benefits are decent

Was this review helpful?

Jobs at ICBC

Not the greatest environment

None (Current Employee) - North Vancouver, BC - 27 August 2021

- it takes a long time for the interview process and to get hired- existing salary freeze- management will never take ownership and accountability, and this is not a fun place to work

Was this review helpful?

Enjoying being under water?

Claims Adjuster (Current Employee) - Surrey, BC - 10 August 2021

Working here feels like you're constantly drowning. Overworked beyond belief that you'll pull your hair out. Upper management have been checked out for years with no change in sight. The overall management is horrendous. Your reporting manager may be nice to you, but then you learn they have zero power to improve your overworked situation and the management above that are entirely unsupportive of union-level staff. You never even hear from or see upper management as if they don't exist - yet they're the only ones with answers. Yes you're given a good amount of freedom in day to day work, but there's an underlying expectation to get the work done within timeframes, but then management never address the workload issue and fail to hire insurance-competent staff resulting in constant turnover and transferring of overdue work. You'll be working tasks 2 months old with very upset customers.Don't be fooled by the 'better than average' pay. Not worth the stress in my opinion.

Pros

Salary

Cons

Everything else.

Was this review helpful?

Not the worst place to work

Manager (Current Employee) - Vancouver, BC - 16 July 2021

Micromanagement. No growth opportunity due to political favoritism. Seniority mind-set.If you want to get the same pay until you get your pension, then this is the right place for you.

Pros

Few peeps

Cons

Micromanagement-Political favoritism-No growth opportunity

Was this review helpful?

Would never recommend this place

Customer Claims Specialist (Current Employee) - Surrey, BC - 15 July 2021

Welcome to a environment where everyone is passive aggressive and holds a grudge. Where you are micromanaged to the bone and constantly called out with zero recognition for any good thing you do but the moment you missed something like the most tiniest thing even everyone loses their minds. Management is absolutely a clown show, these people hog the jobs for 30+ years and don't let you advance because you're young or a different gender than them. If you're young don't be here, this place is just dinosaurs who don't respect you and push you around if you're young. Customer care? forget about that, managers would give us deadlines to do this or that and don't even care what the customer wants. You will meet some of the best people to work with but deep down everyone is miserable, their wellness policy is a joke when you don't meet deadlines.

Pros

Guaranteed time off

Cons

Everything else

Was this review helpful?

Doesn’t Walk the Talk

Claims (Current Employee) - Vancouver, BC - 22 May 2021

This company rewards bullies and not hard working people. Mental illness ramps high with excessive work load which has been a problem for many years now: Employees feel demoralized when they can’t meet customer’s demands and some cheat to meet department performance stats. Not to mention how some managers are highly incompetent.God forbid you get sick! Employee Wellness is horrible, horrible, horrible to deal with! They will make you even more sick, being human is not allowed. Forget about best practices for return to work accommodation, your doctor will have no say.If they truly care about their customers, they would take care of their hard working employees who ultimately put their best effort to service those customers.

Pros

Benefits

Cons

Bullying and Toxic culture, Management does nothing about it, Employee Wellness Department actually make people more sick

Was this review helpful?

If you like to be micromanaged, this is your jam

Manager (Former Employee) - North Vancouver, BC - 17 May 2021

I have never been so micromanaged in my life and I have had years of experience. Not just by my own manager, but by others at our below my level in the organization. Can't do a simple task without it being questioned, picked apart, dissected. They believe in overcommunication to the point where there are so many redundancies and inefficiencies. Imagine putting together a strategy, presenting it, and finding out that it had been done 3 times before, just nothing acted upon? But you are asked to solve 3 decades of toxic work culture within 2 months of starting. Things get started there and not completed, again and again because no-one can focus. Things are approved by leadership but then leadership "forgets" and you are having to re-explain the value. Powerpoint after repetitive powerpoint.. Maybe it is different in other departments, but in mine, it was so brutal. Simply put, this place is toxic and I found out very quickly. Pension is great, but you have to basically sell your soul and put aside wanting to be treated like a human being to stay there and recoup.

Pros

Good pension, benefits are ok

Cons

Everything else

Was this review helpful?

Mediocre government job

Client Service Representative (Current Employee) - Port Coquitlam, BC - 10 April 2021

Job itself is easy, however management can be disorganized and it takes a lot of chain of command and time to actually proceed with a change that would make things more efficient. Pay is okay, but keep looking for better jobs once you get enough govt office experience.

Pros

time off, benefits

Cons

poor management

Was this review helpful?

The worst culture for developer job

Developer (Former Employee) - North Vancouver, BC - 4 March 2021

ICBC is a good place for lazy people to cut pay checks.The culture of ICBC developer team is the worst for engineers. Zero motivation for tech advancement. Managers are ignorant. Senior developers actually hate new tech. They attend trainings just for collecting certificates instead of learning them. The long staying employees here are good at many things(office politics, bluffing, pretending, gossip) except delivering quality work.The standard and expectation are very low. The leadership actually don't know what quality work should be. They will be satisfied if you can demo some toy works to them. Because most "senior" developers in ICBC can not even deliver a toy project. They often hire expensive contractors to do challenging work, and often fooled by the over priced consultant companies. Food chain is also a FOOL chain in ICBC.The most mattering skill in ICBC is office politics, no matter for tech or non-tech positions.No doubt ICBC can be such a big failure for BC. It's a place for office political people, not engineers.

Pros

pension

Cons

ignorant management, toxic political culture. Colleagues are nice but irresponsible, unknowledgeable.

Was this review helpful?

Not a bad place to work

Administrative Assistant (Current Employee) - Vancouver, BC - 3 February 2021

Most people are great to work with. One of the few places that still have a pension although, the pension is from the Union. You get 3 weeks vacation plus 16 days TO days you earn every month, but you pay for them every pay period. Vacation goes by seniority. They still use behavioral interviewing methods.

Pros

16 TO days a year

Cons

Lower pay than private companies.

Was this review helpful?

Excellent Job if you want to get your foot in a government setting

Customer Service Representative (Current Employee) - Richmond, BC - 13 December 2020

Great pay and benefits, excellent growth opportunities.Couldn’t ask for a better company. You meet people from all walks of lives.Training is provided which is awesome

Was this review helpful?

Circus run by soul sucking leadership clowns

DTVI - Driver Testing Vehicle Information Services (Former Employee) - North Vancouver, BC - 19 November 2020

Targets set by Leadership are unrealistic. Environment of fear created for hard working career employees who do not show loyalty to the leadership. Chaos and confusion by unhinged leadership around policy/procedures. Hotbed for self-righteous wannabe leaders.Advice to Human Resources- Do your job and bring in new blood. Leaders who have morals, ethics and empathy.