ICBC Careers and Employment

Job itself is easy, however management can be disorganized and it takes a lot of chain of command and time to actually proceed with a change that would make things more efficient. Pay is okay, but keep looking for better jobs once you get enough govt office experience.

Manager in Vancouver, BC

on 16 July 2021

Not the worst place to work

Micromanagement. No growth opportunity due to political favoritism. Seniority mind-set.If you want to get the same pay until you get your pension, then this is the right place for you.

Customer Claims Specialist in Surrey, BC

on 15 July 2021

Would never recommend this place

Welcome to a environment where everyone is passive aggressive and holds a grudge. Where you are micromanaged to the bone and constantly called out with zero recognition for any good thing you do but the moment you missed something like the most tiniest thing even everyone loses their minds. Management is absolutely a clown show, these people hog the jobs for 30+ years and don't let you advance because you're young or a different gender than them. If you're young don't be here, this place is just dinosaurs who don't respect you and push you around if you're young. Customer care? forget about that, managers would give us deadlines to do this or that and don't even care what the customer wants. You will meet some of the best people to work with but deep down everyone is miserable, their wellness policy is a joke when you don't meet deadlines.

Claims in Vancouver, BC

on 22 May 2021

Doesn’t Walk the Talk

This company rewards bullies and not hard working people. Mental illness ramps high with excessive work load which has been a problem for many years now: Employees feel demoralized when they can’t meet customer’s demands and some cheat to meet department performance stats. Not to mention how some managers are highly incompetent.God forbid you get sick! Employee Wellness is horrible, horrible, horrible to deal with! They will make you even more sick, being human is not allowed. Forget about best practices for return to work accommodation, your doctor will have no say.If they truly care about their customers, they would take care of their hard working employees who ultimately put their best effort to service those customers.

Manager in North Vancouver, BC

on 17 May 2021

If you like to be micromanaged, this is your jam

I have never been so micromanaged in my life and I have had years of experience. Not just by my own manager, but by others at our below my level in the organization. Can't do a simple task without it being questioned, picked apart, dissected. They believe in overcommunication to the point where there are so many redundancies and inefficiencies. Imagine putting together a strategy, presenting it, and finding out that it had been done 3 times before, just nothing acted upon? But you are asked to solve 3 decades of toxic work culture within 2 months of starting. Things get started there and not completed, again and again because no-one can focus. Things are approved by leadership but then leadership "forgets" and you are having to re-explain the value. Powerpoint after repetitive powerpoint.. Maybe it is different in other departments, but in mine, it was so brutal. Simply put, this place is toxic and I found out very quickly. Pension is great, but you have to basically sell your soul and put aside wanting to be treated like a human being to stay there and recoup.

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Interview insights

Insights from 79 Indeed users who have interviewed with ICBC within the last 5 years.

Average experience

Interview is average

Process takes about two weeks

Interview questions

Interviews are in a behavioural format so they will ask you to pull examples from your past experiences (e.g. tell us about a time when you had to...). The more specific your answers - the better. Since you won't necessarily have an example that immediately comes to mind for every question, it's okay to ask for more time to think of one or ask the interviewer to come back to the question at the end of the interview.

Shared on 20 January 2018

There was a long comprehensive test before the interview was granted.

Shared on 1 May 2017

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