I really enjoyed being part of the Covid-19 case management team in Ontario. Ian Martin did a great job of training and leading us and provided many ongoing professional development opportunities. It’s a shame the contract had to end.

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Pvcc

Booking Agent (Former Employee) - Oakville, ON - 13 January 2023

Working from home is nice, no structure in place to move up and they pick and choose whom ever they want for promotions. Seniority does not matter and no benefits makes it hard to meet cost of living. The flexibility is nice you may be lucky to get a nice WFM.

Pros

Work from home, flexible

Cons

No benefits, no structure for promotion

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Insights into Ian Martin Group

Based on 39 survey responses

What people like

Support from manager
Supportive environment
General feeling of work happiness

Not good

Service Desk Analyst (Former Employee) - kitchener - 10 January 2023

I was hired and as per there policy we get fired when we are on 5th audit. During training it not much taught and they all teach theory so kind of sleepy. as I was new I was on 3rd audit and got fired

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Work from home but micro-management and bad salary

Customer Service Representative (Former Employee) - Work from Home - 29 December 2022

WFH was a good thing, but the micromanagement and the poor pay (compared to the inflation) make the whole thing insecure.There’s no ambition. You can’t progress. Everything is temporary.

Pros

Work from home

Cons

Micromanagement, low salary

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Love working here

Customer Service Representative (Current Employee) - Kitchener, ON - 23 November 2022

Very supportive and respectful group of people. Love working for and with Ian Martin. There is ongoing training, there are experts to help with difficult phone calls. The management team support and coach when needed and there are regular QA to keep us going in the right direction….

Cons

None

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overall good experience

Material Coordinator (Current Employee) - Surrey, BC - 22 November 2022

2 days office and other days work from home.you wont get any paid day off if the company you work in is having a paid day off. punch in is kind of confusing in the beginning

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Overall experience

Inbound - Outbound ( Covid 19 Call Centre Representative) (Former Employee) - Toronto, ON - 10 November 2022

My overall experience working here was great. I left due to having a baby, but in my opinion the work from home and the atmosphere 10/10. I loved it..

Pros

Pay

Cons

Nothing

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Provincial vaccine contact centre

Appointment setter (Current Employee) - Toronto Pearson International Airport, ON - 19 October 2022

Amazing place to work Call volumes low but they have a lot of training sessions to keep u busyVery free to book vacation they have OT when it’s available

Pros

Amazing people

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No holiday pays and vacation as a contractor

Analyst (Current Employee) - Toronto, ON - 7 October 2022

The payroll messed up my pay and they are not responsive when you speak up to ask for correction. You won't get all paid holidays unless it is specified in their own website. As a contractor, you won't get vacation, benefits, and direct communication with them. You have to wait for them to either email or call you back.The only benefit is that you can work hybrid (2 day of work from home) if you work for Enbridge. No job security as the position is based on contract. You have to please the client's company for the possibility of contract renewal.

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Not bad.

Contact tracer (Former Employee) - Remote - 22 September 2022

Work from home position. Flexible but growth is limited. Can be exhausting. Contract work which sucks. Should have more permanent positions available.

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Jobs at Ian Martin Group

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Production Supervisor

Agreement Sales Support Specialist

Burlington, ON

7 days ago

Information Security Engineer

Chalk River, ON

1 day ago

nice place to work

Customer Service Representative- Vaccine Scheduler (Former Employee) - Windsor, ON - 9 September 2022

fun and great place to work really enjoyed my experience there and wish my contract was longer. The pay was great and the staff were just as awesome. I would recommend working here to anybody who needs the experience.

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We played games related to the position, COVID-19

Customer Service Representative (Former Employee) - Oakville, ON - 14 July 2022

My job at Ian Martin was a contract position of 3mths, benefits, job security, culture, work life balance cannot be assessed, this was a WFH position as well. The management I dealt with were great.

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Great company and Trainers

Customer Service Representative (Contract) (Current Employee) - Remote - 24 June 2022

Very efficient training and great coordinators, provided equipment and friendly staff. Always there if you have difficult calls, lots of smes to answer questions. Although contract with this company i would definitely apply for other positions

Pros

working from home, good hours, friendly people to work with

Cons

not having the social gatherings, no benefits

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Fun and collaborative work place

IT Solutions Specialist/Case Manager Remote - Contract (Former Employee) - Oakville, ON - 31 May 2022

Ian Martin is a dream company. The culture and pay is awesome. The only downside is they only offer contractual jobs. No usual work benefits. I heard that after my contract ended, they got offered an open contract.

Pros

Awesome work life balance

Cons

Contractual

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Great for the time being

Vaccine Scheduler (Current Employee) - Toronto, ON - 29 May 2022

I have been here for more than a year mainly due to the flexibility of the schedule. It's contract work that gets renewed every 3-6 months. They won't let you know as until 2 weeks before the contract is up as it based on the needs of the client. No benefits. Pay was better than the standard call centers that's it.

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Great place to work

COVID-19 Case Manager (Contract) (Current Employee) - Oakville, ON - 26 May 2022

Overall this is a great company to work for. Although I work independently for the most part, there is a lot of team support as well. I have enjoyed my experience.

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Ok inbound WFH

covid response team (Former Employee) - WFH - 17 May 2022

I was part of the covid response team taking inbound calls. Was contract for few months. Wish there were other opportunities for internal job advancements.

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Excellent company to work for

Team coordinator (Current Employee) - Remote - 12 May 2022

Ian Martin is a very well organized and supportive company to work for. They provide you with regular training and opportunities for learning. I really enjoy working here.

Pros

Excellent learning opportunities and support

Cons

Contract position

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Excellent Employer and Positive Work Environment

Contact Tracer (Current Employee) - Remote - 27 April 2022

Excellent place to work! Staff are supported by management and time is made for team building and fun. Best company I have worked for by far. They also have resources for self improvement as well as for job support. Positive work environment. Although our contracts are coming to an end, they provide resume and cover letter assistance as well as present other job opportunities. I hope I can continue working for them.

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Rewarding and Exciting

Engagement Manager (Current Employee) - Remote - 26 April 2022

The sky is the limit when working at Ian Martin.This is a self-managed organization, working from home, in office, or combination of the two, allows for greater flexibility.

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Collaborative environment.

Customer Service – COVID 19 Vaccine Scheduling Support (Current Employee) - Work from Home - 5 April 2022

Ian Martin is a staffing agency and a good agency for that matter. They respond to emails promptly. I was hired for the COVID-19 Vaccine scheduling project. I enjoy the flexibility associated with this role and the support provided on the job.

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