IA360° Employee Reviews for Customer Service Representative

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Horrible Management
Customer Service Ambassador (Former Employee) –  Toronto, ON11 May 2017
-managers are inexperienced and completely disorganized but will lie to cover mistakes
-scheduling is random (could be in Scarborough one day and Mississauga the next)
-scheduling is sent 2-3 days before shifts and can be changed on a moment's notice
-payroll often pays out wrong number of hours or misses overtime rates
-whether you're working part-time hours, full-time hours or taking a week off is at your manager's discretion regardless of seniority or the availability you give
-managers will ask you to pay for different items in field and tell you to expense it, but expenses are not always paid out on time
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Overall rating

4.2
Based on 5 reviews
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Ratings by category

4.0Work/Life Balance
4.0Salary/Benefits
4.0Job Security/Advancement
4.0Management
4.0Culture

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