Hyland Software Employee Reviews for Technical Support Analyst

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4.0
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Almost like a mini Google
Technical Support Associate Analyst (Former Employee) –  Westlake, OH2 October 2018
For the most part I did enjoy working here but the manager I eventually got did not like me very much. This caused issues with my work performance due to my anxiety issues.
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3.0
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It's an ok place to work if you're not in Cleveland
Technical Support Analyst (Current Employee) –  Tampa, FL10 June 2017
Depending on which office you're in dictates how much you'll enjoy working here. Lots of changes going on 2016-present and things are less than ideal.
Pros
Free vending machine and snacks
Cons
Low pay and terrible benefits
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4.0
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Fun Work Place and Challenging
Technical Support Analyst (Current Employee) –  Westlake, OH22 February 2016
Hyland Software is a great company to work and grow at. The OnBase Software is a vast application that requires a eagerness to learn. The more you learn the more valuable.

The pay could of course be better, but it is not bad for getting started.
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3.0
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Good starter job for new college graduate but not for seasoned professional
Technical Support Analyst (Former Employee) –  Westlake, OH28 December 2013
They say that their employees work hard and play hard, but the work hard part is a huge understatement.

The customers are fantastic and the work is very interesting. Attending training classes to further knowledge and obtaining Microsoft Certifications are a must. Working as a team is a must and co-workers are very welcoming and friendly. They provide several free items, like pop, candy, and spontaneous contests in the atrium, and on-site amenities that make life a little easier, like hair cuts, massages, travel agent, dietician, dry cleaning, car washes, etc.

For a college graduate, looking for that first job to get real world experience, this is a fantastic place to start. For those with experience, it is tempting to take a job there based on reputation that it is a great place to work, but this reputation is not enough to make up for the below industry standard pay.
Pros
Many opportunities to learn, interesting work, friendly co-workers
Cons
Management in certain departments, sweat shop work for below industry pay, advancement based on if you drink the kool-aid
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Overall rating

3.6
Based on 77 reviews
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Ratings by category

3.9Work/Life Balance
3.0Salary/Benefits
2.9Job Security/Advancement
2.9Management
3.8Culture