Homewood Health
3.1 out of 5 stars.
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Homewood Health Employee Reviews for Intake Counselor

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good first job after graduation for the experience and reputation of the company on your resume. It's not a sustainable long term job with low pay around $16-17 an hour. Benefits are good for full-time staff with 3 weeks vacation. The stress of the difficult stories that clients share when they call to set up counselling can be difficult. Management tries to encourage a mentally healthy workplace but fall short. For a mental health company they need to do better for staff.
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The pay is astonishingly low and the work load is heavy. It appears that the EAP company [as a whole] is understaffed as there is no down-time in the day. Management talks a big game about self-care and taking time when you feel you need it but will also throw your stats at you and call you to get back on the lines. One of the only reasons I've stayed as long as I have is that my coworkers are some of the most wonderful people. One thing Homewood Health is really good at is hiring - I never imagined it'd be possible to fill an office with 40 of the worlds greatest people.
Pros
Peers, free food sometimes, benefits are awesome, starting with 3 weeks vacation
Cons
understaffed, overworked, underpaid, hearing some pretty hard things
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Management are unsupportive, EFAP workers are often burnt out, overworked, and under the chronic stress of back to back high-intensity (often suicidal/angry) calls from clients. Benefits always being cut. Terribly unethical company that seeks to make profit off the suffering of their clients, while throwing their employees under the bus. This results in incredibly high employee turnover and an apathetic management approach that leaves clients and employees unsupported.
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DO not work here. Company has changed and is focused solely on profits. Service quality has decreased and ethical concerns have forced many employees to quit. Company pushes intake counsellors to take high volume of distressing/suicidal calls that over time cause chronic traumatic stress. Most intake counsellors will have to take a stress leave because of compassion fatigue and burnout. Just recently the company cut benefit packages for employees again.. Do not work at this company.
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The job itself is decent but the pay is very poor with little to no raise opportunities. The management preaches self care and work life balance but when push comes to shove they do not advocate for the employee and allow harder and more difficult work conditions to proceed.
Pros
good benfits
Cons
very taxing, high burnout rate, very poor pay
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I would be embarrassed to recommend this workplace due to the lousy pay and the burn out. I became very unsatisfied here and didn't feel supported when bringing up the feelings of burnout.
Pros
Rewarding due to helping others
Cons
Terrible pay
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Intake Counselor positions
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