Holt Renfrew Employee Review
Work environment is very toxic. Management is so poor and very unprofessional. Managers would always preach about customer service and say how customers are the king & queen but the minute we need help they turn their backs. Other department employees & top sellers would display arrogant & ignorant attitudes which was annoying.
Ratings by category
no support, poor management, cliques
There are many luxury brands within holt Renfrew that bring all types of people from all over the world to shop. I love the customers I meet and the long lasting relationships I have built. However, the management is not the greatest. I don’t feel like I can trust management and I also feel that they are not very supportive. They will tell you to do something, without being taught how to do it. I have seen associates get yelled at on the floor which creates a bad impression for other associates and customers. Also, I feel like they cater more towards a Chinese clientele.
Building customer relationships