Server (Former Employee) – Toronto, ON – 26 November 2018
BOH is nice enough, always friendly and approachable team. FOH can be decent but a little cliquey. Some really grouchy staff. FOH and BOH management plays favorites, openly disparage managers and staff in front of you. Makes it awkward and hard to trust that you are being treated well given this type of behaviour. Chef is known to verbally abuse staff. Has 'good days' and 'bad days' which dictate how carefully the staff should engage with him and which rules will and will not be enforced. This is understood amongst everyone. As a new hire, I was warned to keep a distance and to 'be careful' with the chef. In my opinion, a bad temper is not a substitute for a personality, nor is it 'just a thing that chef's have.' Really uncomfortable environment for bipoc. Staff does not reflect the city that we live in.
toxic environment, not inclusive, arbitrary standards and rules
Personal shopping Assistant (Former Employee) – Calgary, AB – 15 October 2018
Mixed culture with coworkers from all over the countries, showing respect to different cultures and beliefs. Management always give employees support whenever they need, also, you can make a lot of friends during work.
Beautiful Company, Terrible Leadership and Culture
Buyer (Former Employee) – Toronto, ON – 19 September 2018
Terrible corporate culture and management style. Management leads by instilling fear and intimidation into its employees. There is no opportunity for dialogue and discussion with management on strategies or ideas, but rather only executing what you are told. Follow the direction as prescribed or be prepared to deal with bullying and harassment. Regardless of how hard you work or how successful you are in your role, development and promotion is based on nepotism. While the environment was designed as open concept to allow for collaboration, the company remains very reactionary and siloed.
While the benefits are good (discount, health, dental), compensation remains lacking compared to competitors, and work life balance is non-existent. Management expects employees to stay late daily, and be available at all hours of the night and on weekends.
No communication. Only good thing is benefits and discount.
Stock Associate (Current Employee) – Toronto, ON – 10 August 2018
-No communication from managers to staff about important information. -Clueless management that bullies people if they don't meet targets. -Pay and movement within the company is limited even if you have worked there for a long period of time. -benefits and discount are good, but if you make minimum wage the discount is pointless/ unreachable.
Sales Consultant (Former Employee) – Vancouver, BC – 21 July 2018
I absolutely loved working at Holt Renfrew, we had great benefits and discounts, and most people I worked with were friendly. Even though it is a competitive sales environment, people are polite to one another, and there is rarely any conflict between co-workers (at least within the accessory department) There are also some rules to what one can and cannot sell, so the sales are fairly distributed among the employees.
There is unfortunately not a lot of room to grow when you're a Sales Consultant. Moving between departments, or moving to an independent boutique may be an option; but it is definitely not what I'd consider an advancement.
There is also very little work/life balance, as some clients can only be available on certain days, you may need to show up at work for the sale on your day-off.