Holt Renfrew Employee Reviews

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5.0
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The best part was the discount
Sales Associate (Former Employee) –  Toronto, ON7 February 2019
When I was there it was good now I heard they have now changed it to commission based pay which I am sure it made the work climate very tense. They used to do base pay plus commission.
Pros
employee discount
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5.0
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Loved my job
Administrative Coordinator (Former Employee) –  Vancouver, BC31 January 2019
I absolutely loved working for the company! my team was great and i couldn't have been happier with my role, magnet could improve as well as some of the computer software.
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2.0
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Very high expectations
Manager, Operations & Logistics (Former Employee) –  Toronto, ON29 January 2019
High expectations with very little training provided. The culture while I was there was mostly negative & not very centred around people's individual growth.
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2.0
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Drama at work
Sales Manager (Former Employee) –  Toronto, ON15 January 2019
The staff is great but the politics brings the energy down.

Too demanding

lots of negativity around

no job security

competitive goal targets

no appreciation
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3.0
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Toxic Environment
Server (Former Employee) –  Toronto, ON26 November 2018
BOH is nice enough, always friendly and approachable team.
FOH can be decent but a little cliquey. Some really grouchy staff.
FOH and BOH management plays favorites, openly disparage managers and staff in front of you. Makes it awkward and hard to trust that you are being treated well given this type of behaviour.
Chef is known to verbally abuse staff. Has 'good days' and 'bad days' which dictate how carefully the staff should engage with him and which rules will and will not be enforced. This is understood amongst everyone. As a new hire, I was warned to keep a distance and to 'be careful' with the chef. In my opinion, a bad temper is not a substitute for a personality, nor is it 'just a thing that chef's have.'
Really uncomfortable environment for bipoc. Staff does not reflect the city that we live in.
Pros
discount
Cons
toxic environment, not inclusive, arbitrary standards and rules
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1.0
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Could of been better..
Line Cook (Former Employee) –  Renfrew, ON16 October 2018
Wasn't the best place to work Staff & management wasn't the best & you could tell the don't like new comers, some but not all are welcoming.

Quick money but it doesn't matter if you aren't enjoying your job.
Pros
benefits
Cons
staff
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4.0
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Lovable Canadian Brand
Manager, Human Resources (Current Employee) –  Toronto, ON16 October 2018
Great perks and discount
Promotes work life balance
Business strategy implemented by the new leadership team seems to be working
Making strides to streamline processes and implement new technology
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4.0
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fun workplace
Personal shopping Assistant (Former Employee) –  Calgary, AB15 October 2018
Mixed culture with coworkers from all over the countries, showing respect to different cultures and beliefs. Management always give employees support whenever they need, also, you can make a lot of friends during work.
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4.0
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great experience
DSA - Alor Jewellery (Former Employee) –  Vancouver, BC20 September 2018
Learned lots and great people but some times there is too much competition amongst staff and the senior staff are favored. The salary and benefits are very good if you are a good sales person.
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2.0
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Beautiful Company, Terrible Leadership and Culture
Buyer (Former Employee) –  Toronto, ON19 September 2018
Terrible corporate culture and management style. Management leads by instilling fear and intimidation into its employees. There is no opportunity for dialogue and discussion with management on strategies or ideas, but rather only executing what you are told. Follow the direction as prescribed or be prepared to deal with bullying and harassment. Regardless of how hard you work or how successful you are in your role, development and promotion is based on nepotism. While the environment was designed as open concept to allow for collaboration, the company remains very reactionary and siloed.

While the benefits are good (discount, health, dental), compensation remains lacking compared to competitors, and work life balance is non-existent. Management expects employees to stay late daily, and be available at all hours of the night and on weekends.
Pros
Employee Discount, Employee Benefits, Nice Colleagues
Cons
Terrible Leadership, Inexperienced Managers, Bullying, Harassment, Long Hours
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4.0
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overal all good experience
Personal Shopper's Assistant (Former Employee) –  Edmonton, Alberta17 September 2018
Enjoyed the things I learned about myself while I work for them. Tons of amazing benefits. It was just bad timing based on the direction I went going back to school.
Pros
Benefits, pay and perks
Cons
hours around holidays
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2.0
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Terrible management
Logistics Specialist (Current Employee) –  Vancouver, BC16 September 2018
- Unwilling to accommodate student needs (i.e. flexible hours) even though you work the minimum 20 hours/week.
- Hostile work environment
- Management racist/bias towards workers
Pros
Good Benefits
Cons
Management unprofessional
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3.0
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Luxury Clientele
Beauty Advisor (Former Employee) –  North York, ON13 September 2018
Smaller Scale company with opportunities of growth and internal development, focus and emphasis on sales with a focus on serving the luxury clientele.
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4.0
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Productive and fun workplace
Sales Associate (Current Employee) –  Toronto, ON10 September 2018
Pros
-great benefits
-50% off luxury goods
- great environment
-awesome staff

Cons
-lack of growth at times
-poor work/life balance
-constant shift in management
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3.0
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Proud to be a member of Holt's but compensation was lacking
I.T Support Specialist II (Former Employee) –  Toronto, ON27 August 2018
Workplace culture was pretty good, but compensation for work responsibilities was lacking a bit. However, it was a company where you would feel proud working for.
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4.0
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Good place to work
Visual Merchandiser (Former Employee) –  Toronto, ON21 August 2018
The Holt Renfrew environment is great. You work with a wide variety of people, and it is very fun. Very good management, and get a lot done. it is fun.
Pros
Very fun work environment
Cons
sporadic hours.
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2.0
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No communication. Only good thing is benefits and discount.
Stock Associate (Current Employee) –  Toronto, ON10 August 2018
-No communication from managers to staff about important information.
-Clueless management that bullies people if they don't meet targets.
-Pay and movement within the company is limited even if you have worked there for a long period of time.
-benefits and discount are good, but if you make minimum wage the discount is pointless/ unreachable.
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4.0
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Great company, terrible work/life balance and atmosphere
Director (Former Employee) –  Toronto, ON2 August 2018
They work you to the bone and expected off-hour responses to emails etc. Pay was great but it was very stressful and corporate environment was terrible.
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4.0
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Its fast, Its fun, Its Holt Renfrew
Men's footwear Sales associate (Former Employee) –  Mississauga, ON23 July 2018
clientele based, no clients, hard to make a sale with a walk-in.
Management played favourites when it came to discipline.
Great working environment, all the associates were friendly and welcoming.
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5.0
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Great benefits, no room for advancement
Sales Consultant (Former Employee) –  Vancouver, BC21 July 2018
I absolutely loved working at Holt Renfrew, we had great benefits and discounts, and most people I worked with were friendly. Even though it is a competitive sales environment, people are polite to one another, and there is rarely any conflict between co-workers (at least within the accessory department) There are also some rules to what one can and cannot sell, so the sales are fairly distributed among the employees.

There is unfortunately not a lot of room to grow when you're a Sales Consultant. Moving between departments, or moving to an independent boutique may be an option; but it is definitely not what I'd consider an advancement.

There is also very little work/life balance, as some clients can only be available on certain days, you may need to show up at work for the sale on your day-off.
Pros
Great benefits, discount, and commission
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Overall rating

3.5
Based on 187 reviews
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3.4Work/Life Balance
3.5Salary/Benefits
2.9Job Security/Advancement
3.0Management
3.2Culture