Service Repair Technician (Current Employee) – United States – 15 March 2018
Great benefits, pay is ok but not the greatest for the quality of workmanship expected and quantity of skills/ trades required to perform but is offset by the really good benefits provided by the company. Excellent insurance premiums save tons of money every year. Culture is good but each office is different and branch managers heavily dictate employees experience
compartmentalized branches- could be good or bad or can change with frequent new managers
Hobart (Former Employee) – Troy, OH – 14 March 2018
There are many good things about this company overall. But the unusual amount of change and turnover has left myself and others as less than a footnote for advancement and opportunity. Really too bad...
Service Technician (Former Employee) – Birmingham, AL – 12 February 2018
It is not a 8 to 5 job everyday, not a hard job. But as companies go this is one of the best. Best technical support and technical manuals out there. Not all equipment breaks at convenient times and this is when some customers need service and cannot wait until the next day. The job is customer service and they pay our salaries. Training is fantastic and with time, troubleshooting and repair of the equipment comes easier.
Training, tools, benefits, vehicle, technical support
CLERICAL ASSISTANT AND DISPATCHER (Current Employee) – New York, NY – 7 February 2018
A Fortune 200 Company with 100 years of history, so they are doing something right, just not sure that the NYC market is where they are doing it. NYC has unique demands that I don't feel are addressed properly by the head office. I work with great people, no issues with staff whatsoever. The things that frustrate me about this position are likely to never change. Not all technicians are cross trained in all equipment, so dispatching is always a challenge. Customers are demanding and quick to go above you on the corporate ladder when they feel they are not being serviced in a manner they feel they deserve. No matter how carefully planned the dispatch board is, there is something almost daily that pops up that throws everything into chaos, usually demands from premier customers or third party vendors representing large accounts, or technician absences. I have never worked anywhere so negatively impacted by employee absences. Contracts are poorly written and difficult to understand. Playing a game of catch up while running at a constant deficit is what my role feels like, and the cons way outweigh the pros in this role. To be fair, the branch is undergoing a major restructuring under new management, and I have the utmost faith that they will rebuild successfully, however this role is not one I can envision myself in for an extended period of time.
Tasks that should be simple are made unnecessarily convoluted. Way too many cooks spoiling the soup.
Food Equipment Group Service Technician (Former Employee) – Columbus, OH – 5 January 2018
This is definitely a career based filed that will set you up for success if you are looking for it. Willing to teach, instruct, and assist in the fast and required learning curve that comes with everyday practices.
I have never worked at a company (in any position) that had such a disfunctional team environment. Favoritism, poor definition of expectations, failure to follow-through, inflated egos, lack of communication - this place is about the worst.
Office Coordinator and Dispatcher (Former Employee) – South Plainfield, NJ – 2 October 2017
Office associate..small office with branch manager and 15 service techs..dispatched tech to service customers..and led all. Service paper work..answered Phones.called customers and handled collections..schedule service dates and made daily reports..made daily deposits..accounts payable and accounts receivable..handled refunds
Installation Technician (Current Employee) – Boston, MA – 1 August 2017
The most thing I like this job is we get along and we get to travel a lot .Daily we find different ways to do the job. The hardest part of the job is sometime they sent me back home with half day paid. And I am full time.
Good place to work if you're able to get fully trained. You have to meet a monthly quota. The driving to and from different jobs all around central ohio was neat and got to see a lot of things and drove on roads and interstates I had never been on before.
Good salary and benefits
Due to techs retiring and some on disability i was not able to receive full training, and attend all the training schools, manager was inexperienced
Field Service Technician (Former Employee) – Michigan – 28 February 2017
Good place to work, provide tools and training, and allow you to make mistakes, everyone seems willing to help out each other if needed. I had a good manager in Detroit and the employees all seemed to be happy with management. However the office personnel, and dispatcher were very difficult to get along with. No communication between dispatch and office staff and the technicians they were supposed to be supporting and assisting. tension between many techs and dispatch and office personnel. Management said they would address the issue but it didn't change too much. added stress to an already hard job. They worked on everything instead of having a few techs specialize in just a few things they expected you to know everything except refrigeration.
tools, training, helpfull technicians
dispatcher, office personnel, expected to know to much
Kitchen Technician/ install tech (Current Employee) – Fenton, MO – 28 December 2016
I travel around the city working on all different types of kitchen equipment... Hobart sends us to school for this equipment, but it is hard to retain all the knowledge that we learn in school. You have to be mechanically inclined to do this job.. The techs here contact each other if they have any problems working on a unit..Management is easy to work with most of the time.. I guess the hardest thing about this job is working in some areas that are wet, nasty and you run into the occasional cockroach ..Other then that, its really not a hard job.. I'm just looking to get back into some refrigeration or HVAC
As a growing nationwide Food Equipment Repair company, we do indeed always have open career opportunities. We are proud of our below industry turnover rate, competitive pay and benefit package. We welcome any additional information about your particular experience. Please visit our web page and click on the Contact Us link.
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Food Equipment Service Technician (Current Employee) – Philadelphia, PA – 13 December 2014
There is no such thing as a typical day. There are so many different types of equipment at so many different sites that it would be impossible to do the same thing two days in a row. I Learned so much in such a short amount of time, Hobart provides factory training and all the technical support you could need. Management is great, very understanding and supportive. My co-workers are excellent, they are always willing to help and have yet to let me down. Of course there are bad days (few and far between). Being stuck on a frustrating call for most of the day or being called out afterhours but, all in all Hobart is a great company to work for and i would recommend it to anyone.