HGS Canada Employee Reviews

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Long hours, but Learned a lot.
Customer Service/Sales Agent (Former Employee) –  Windsor, ON6 June 2018
I learned a lot about Tech support and improved my computer skills in this job. I liked interacting with customers everyday over the phone. They also had a good training program.
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Don't work here
Customer service representative (Former Employee) –  Barrie, ON7 May 2018
Management is terrible, they do not care about their staff. They're only concern is meeting whatever goals they need to meet for the business. Your schedule is unpredictable which sucks if you have a family.
Pros
you get paid
Cons
unpredictable scheduling
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Ability to increase Customer Service Skills
Customer Service Representative (Former Employee) –  North Bay, ON3 May 2018
One of the best ways to be able to further increase your skills in dealing with customers, both the good and the bad. Management is there to assist their employees with anything that may rise from this type of employment.
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Stable work, decent hours, poor work environment.
Customer Relations Associate (Former Employee) –  Windsor, ON21 April 2018
If you need a lot of hours this is a good job, and pays commission which can be decent for an enthusiastic salesperson. There is a negative attitudes amongst the employees but if you're working with a good group it can really help the time go by. Overall it's a pretty good job for those who enjoy call center work. Management is very fair.
Pros
Incentives, fun place to work (sometimes)
Cons
Customers can be rude.
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Great place to start a career
Customer Service Associate (Current Employee) –  Dartmouth, NS14 April 2018
Great place to work as management is always there to support and co - workers are also very friendly and supportive. Its hard to deal with angry customers but you will learn how to deal with them and it will help u in future too. I agree that the pay is not that gud but still management dont push to do sales with target kinda thing.
Pros
Working environment and support from management
Cons
Less pay
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Awful place to work for
Customer Service Representative (Former Employee) –  Barrie, ON5 April 2018
No understanding at all. You don't even get paid ti use the washroom. Its pathetic. Do not work here!!!! They say you get commissions but I barely saw any and no way to keep track.....stay away from this place.....especially all the management, they don't care
Pros
Thats a laugh
Cons
Everything
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Work with customers provide great services and affordable price
CSR - Customer Service Representative (Current Employee) –  Liverpool, NS21 March 2018
Work with customers provide great services and affordable price
A typical day at work is when you have a distraught customer not knowing why their bills are so high explaining them to them fixing their accounts and making them happy by the end of the call with a little bit of time and consideration you could turn a bad call into a wonderful experience Change the mood of a customer by just listening to them
Pros
Rewards like extra air miles work points different gifts and treats
Cons
low Pay
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Good Place to work But it's gone now
Supervisor (Former Employee) –  Thunder bay9 March 2018
Relax job, good place to work/ lots of people and always new and fun things going on. Incentives were good and it was a pretty chill place. to bad it closed.
Pros
benefits/ holiday pay
Cons
crazy hours
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You go there because theres nothing else
Customer Service Representative (Former Employee) –  North Bay, ON7 March 2018
The money and benefits are great, you tend to get more than min wage and the benefits cover an array of services.
There is a honeymoon period for this job, about 6mo-1yr, then its just not what it was. If your job relies on customer experience and youre in telecoms, itll be rough. Itll take a toll on your mental state and jade you towards the rest of the human race.
Management, if theyre your friends great, more advantages, like moving up the ranks and getting off the phones. However if not it will be harder to prove yourself to crawl up those ranks. (been on both sides)
They feed you lots and offer tons of incentives and bonuses. Again the benefits are great and the pay is competitive. You have drawbacks with those unfortunately.

The skills you get that are great are the ability to problem solve something you cannot see, conflict resolution, researching, maths, and the customer service skills you get are priceless.

Easy job physically, hard mentally and emotionally after awhile.
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horrible
Customer service representative (Former Employee) –  Halifax, NS5 March 2018
worse experience ever run the other way. it is like walking into a Cellar and no one will ever survive. this place should be shut down as soon as possible and as fast as possible and save the people the trouble this is why they have such a high turn over rate.
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Poor Environment
Customer Service Representative (Former Employee) –  Dartmouth, NS6 February 2018
While most of the management and people there were great, the company itself didn't seem to concerned about the overall well being of their employees.
They offered great incentives, but made the targets to get those incentives all but unattainable.
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wonderful place to work
Customer Service (Former Employee) –  Dartmouth, NS5 February 2018
i love my job ; helping people find better prices that suite them; the job had a lot of ups and downs but the good out weight the bad. there were calls that were calls that were hard to handle but calls that were great .
Pros
great managment staff
Cons
you need to be able to have tough skin
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csr
Customer Service Representative (Former Employee) –  Pembroke, ON2 February 2018
very busy good training but once training is completed an your on the floor there is no back or support except for the few floor support that take the time to help newer members to navigate the computer systems
Pros
sales incentives with performance rewards
Cons
long hours lack of support no allowances for family emergencies
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Great coworkers
CSR - Customer Service Representative (Current Employee) –  North Bay, ON31 January 2018
The job itself is not for everyone, it can be very fast and stressful. The people that work there make the job though. There are plenty of options as well for work accommodations.
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Moderately well paid job
Rogers Care Associate (Current Employee) –  Dartmouth, NS29 January 2018
Inconsistent schedules; not the same shifts in the same week or the same days off for even two weeks in a row. No work/life balance here unless your score card is impeccable.
Pros
Good benefits and lots of free food
Cons
large lack of support
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This place is aweful
Rogers Communications Customer Care Representative (Former Employee) –  Barrie, ON25 January 2018
If you can avoid working here, do it. This place is a soul sucking h**l hole. You get underappreciated for a job that you are under trained for and it stresses you out to no end, both at the job and at home.
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could be better not horrible
Customer Relations Rep (Former Employee) –  Belleville, ON17 January 2018
not horrible just need to learn a better management structure and provide more advancement options without risking negative changes in employees pay rates.
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ok place to work
Customer Service (Current Employee) –  Barrie, ON17 January 2018
people who you work with make u feel welcome immediately
hardest part of the job is having angry customers every call
the most enjoyable part of the job was meeting new people
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Official response from HGS Canada
23 February 2018

Thank you for your feedback. Happy to hear that you have pleasant people working with you at HGS. We understand that dealing with angry customers sometimes isn't easy. We work with our representatives to develop and offer tactics when it comes to dealing with customers, please see your Team Leader for further insights.

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Disappointment
Customer Service Representative (Former Employee) –  Windsor, ON3 January 2018
HGS started as a fantastic job. The management seemed to actually care about the employees and were willing to work with them. However, over time, they stopped caring. When approached about health issues, there was always a sense of annoyance from management. The focus shifted from helping the customer first to making more money off the customer.
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Official response from HGS Canada
23 February 2018

We appreciate your employment with HGS and would like to hear more regarding the concerns you have expressed. Inputs from people like you will help in making HGS a better place to grow. Please email us at talk2us@teamhgs.com

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Hated it
Customer Care Representative (Former Employee) –  Dartmouth, NS1 January 2018
Did not work with me or my family. I have a husband in the military and they would not let me take LOA to see him before he deployed - hated the job!!
Pros
some office parties and theme days
Cons
Long hours, Bad Team leaders, dont worj with yiu for time off just deny it. Wont get muedical leave!
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Official response from HGS Canada
16 January 2018

Hi, thank you for sharing your very valuable feedback. We want to learn more about your experience to improve the HGS experience for all our employees. Please provide further details by connecting with us @ talk2us@teamhgs.com.

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Overall rating

3.0
Based on 230 reviews
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2.8Work/Life Balance
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