Management here is not concerned with making proactive, sensible decisions that would improve the working lives of the employees, and by extension improve the services. The chief goal of managed services is to deliver the bare minimum of what we said we would do (often failing that) in the cheapest way possible.
Analysts are understaffed, underpaid, under trained, and made to feel like they aren't doing enough. There are too many "crisis" situations because the SOC receives the results of poorly executed projects. There is no apparent reflection at the higher levels, as the same problems keep repeating.
Do not recommend.
High turnover, shallow knowledge base, disorganized