Henry's Careers and Employment

It doesn't seem that Henry's is keeping up with the changing times in how they market and operate the business. There needs to be a major shift in how they use their locations and online presence. As the world goes online, Henry's needs to use this platform to promote their stellar in store experience. Otherwise they should just close the doors.

Sales Associate in Ontario

on 16 March 2022

A company riding the coattails of what it used to be.

Pros: If you are into photo gear, you will be surrounded by equipment that is exciting to see, learn and sell. That excitement will be shared by your customers and colleagues alike.Cons:For a customer, Henry's was once a place one could almost always see the same people working, trust the advice they were given and receive a unique retail experience that, no matter the field of specialty, has become increasingly more difficult to find in recent decades. As a staff member, it was somewhere that was fun to work and prosperous with the right amount of devotion. Turnover was low, company culture was enjoyable, pay was both liveable and respectable. People felt appreciated.Unfortunately this is no longer the case, as Henry's has abandoned what once made it a fantastic place to shop or work. Rather than "Canada's Greatest Camera Store" it is simply Canada's biggest camera store. Current upper management have bought into the use of trendy buzzwords and attempting to keep up with big retail, rather than adapting to their market in a meaningful way as the retail landscape/the way consumers shop both evolve.As customers have easier access to product information than ever before, brick and mortar retailers stand out when staff provide value and do their job exceptionally well. While working behind the counter for several years used to be this company’s norm, there is now a revolving door of new faces paid minimum wage and very low commission, diluting both the expert advice Henry's still prides itself on and the rewarding work environment that any employee hopes for.Synergy between corporate and customer facing staff no longer exists, morale and pay declined year after year (most notably, the company revoked incentives provided by vendors with a week's notice, drastically affecting the livelihood of staff), and restructuring became common well before the pandemic. Aside from a few who retired, many longstanding employees that had industry expertise and/or were highly motivated have either been pushed out or left before they began to resent the organization. Now, middle-upper management is filled with those who previously held roles within big box stores, attempting to run it as such but maintain the unique brand positioning they once had. Nepotism and incompetence are rampant.There is so much opportunity in not only investing in, but also listening to dedicated employees. It has the potential to help a company uphold its integrity, expand its customer base and save huge amounts of capital. Henry's lost sight of this years ago. Saddest of all is that the company is now the proprietor of a mental health charity. Beneath that is complete disregard for the wellness of many who played their part in upholding the company's reputation, and bottom line, for years.

Sales Associate in London, ON

on 10 February 2022

Do not seek employment here!

The upper management at Henry’s is a disaster! The pay is poor and the discounts are minimal. When I started working there they seemed to actually care about employees and customers and it was a good place to work. That all changed really fast after the company filed for creditor’s protection and closed 7 stores. They no longer care for or respect their employees and do not put any effort into genuinely helping the customers. It’s all about getting as many people in and out as possible and making a buck. Really disappointed in where the company is going.

Sales Associate in Kitchener-Waterloo, ON

on 26 January 2022

Horrific "culture", upper management and compensation!

Although this company deems "workplace culture" and "work life balance" as top priority, it is purely for optics only.This company operates on a house of cards where top management make knee jerk decisions (weekly) regarding certain procedures. The pressure on sales associates to sell the company's extended warranty plan is despicable. So much so that this metric directly affects their pay cheque.Store managers are severely underpaid for the amount of work involved in running a store.When looking for assistance regarding customer service issues do not look towards upper management including district managers for guidance or help, as it is nonexistent.100% would not recommend Henry's

Sales Associate in Ontario

on 15 November 2020

COULD be a great place to work at

Could be a great place to work at. "Could" is the keyword.The pay is very little, and they expect you to give up everything for the company. If you don't like it go get another job, be happy they gave you a job is how they think of it.Every store has a top dog, don't expect to get treated like they are as they get away with just about everything.

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