Hearing Solutions Employee Reviews

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1.0
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Horrible
Patient Service Coordinator (Former Employee) –  Toronto, ON27 January 2019
The head office only focuses on sales not the health care aspect. Does not follow its own Mission, Value statements. Extremely high turn over rate. Disorganized. No communication with any employees. Do not work here!
Pros
Jewish Holidays off
Cons
Everything
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5.0
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Stress free job!!
Client Care Coordinator (Current Employee) –  London, ON19 December 2018
If you're looking for a stress free, easy job then you have come to the right place. As long as you're doing what is expected of you, then you shouldn't run into any issues. Management is supportive, and the HR and Finance departments are amazing! The finance department is really well run they will always help you out. I love working at hearing solutions, and I would definitely recommend it to others looking for work. I am not too sure where all the bad reviews are coming from- obviously they weren't doing their jobs properly or they weren't grateful for what they had at Hearing Solutions.

Further, its a great company- seriously- great company
Pros
time off, easy work, pretty comfortable, and lots of support
Cons
Not the greatest pay
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Avoid this place...
Client Care Coordinator (Former Employee) –  Kitchener, ON3 November 2018
The management isn't the worst but they definitely pile a lot on them so managment doesnt have time for your s*it. The turn over rate is ridiculous I have never met so many people in so little time. People I worked with were awesome and getting Jewish holidays off is a plus, I hated when they needed you to help them out on a day someone called in sick always felt guilt tripped into doing things at the beginning until I was able to say no to things. Also felt bored my time working, to pass time a lot of girls would online shop on surf the web, but doing this for 8 hours of your day drags the day on.
Pros
Jewish holidays off
Cons
Boring, pay
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2.0
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Immature, self promoting managers.
Clinic/Office Manager (Former Employee) –  Toronto, ON1 November 2018
Management offers of help were only words. Quite often told to read manual to figure out any problems. No support. Juvenile behavior among managers who often claim to be very busy but in actual fact are doing personal errands etc. Gossip runs rampant throughout company with a lot of back stabbing. Horrible company to work for. No benefits.
Pros
Nothing that stands out
Cons
Lousy pay for what is expected.
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5.0
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Good place to work
Client Care Coordinator (Former Employee) –  Toronto, ON19 September 2018
Friendly team, no discrimination or bias.
They are focussing a lot on building structures and standards.
I like their vacation policy and long service awards.
Pros
Work Culture is great, vacation policy is great
Cons
Not for people who are not used to being tied to goals
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5.0
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Completely satisfied working for Hearing Solutions
Audiologist (Current Employee) –  Ottawa, ON19 September 2018
Working at Hearing Solutions simply means your opinion counts. The head office team is constantly making sure we have what we need to complete our daily tasks, starting from the equipment and supplies of the clinic to the professional development of their employees. Also, Hearing Solutions is constantly seeking to be a better company and asks feedback from their employees to assess what could be done better, or differently, in order to provide the best customer service on a daily basis.

It's an honour to work for Hearing Solutions, a company who won the Consumer's Choice Awards 16 times since 2001.
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5.0
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A company where you have a voice
Audiologist (Current Employee) –  Toronto, ON22 August 2018
Hearing Solutions is different from other clinical jobs I've had in that the company is big enough to have some clout (biggest independent in Ontario) but small enough that you actually have a voice and can be part of the changes. Feedback is viewed as a two way street both given freely and regularly to the employee and expected in turn (also quite regularly) so that the company can adapt.

There are expectations around performance but that's only scary if you don't intend to do a good job...and the fact that there is a lot of transparency around it is kind of nice because most companies have goals and expectations anyways, they just don't always share details on what they are, how they come up with them or how you're expected to achieve them. Hearing Solutions offers lots of job clarity in terms of procedures, training and support (more than anywhere else I've seen or heard of) which is amazing for new clinicians but also anyone as you know exactly whats expected of you. There are also lots of opportunities to be involved in other ways which keeps the work interesting in other ways.

All in all, it's a great job where you get to help people every day and can feel supported because the other employees (front staff, management etc.) actually care how things are being done and that people are getting the help they should. As a bonus the team has a lot of fun when they get together as a group (which is fairly often).
Pros
Great professional development, Lots of paid time off, feeling heard, independent Canadian company, well trained reception staff
Cons
Expectations can be intimidating for some
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5.0
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Easy Going Part Time Job
Client Care Coordinator (Current Employee) –  Ottawa, ON14 June 2018
Great work environment, Very positive and easy going, The team and management are very friendly. Regional Manager is amazing with being flexible when making schedules, Also makes them far in advance which helps when planning ahead!

As part time, we schedule in any walk-ins for a future date, make appointment reminders by phone, keep clinic clean, help organize and maintain client files, etc
Pros
Positive work environment, Great Team
Cons
Short hours for Part time
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3.0
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Hearing solutions review
Client Care Coordinator (Former Employee) –  Toronto, ON10 May 2018
Overall it is an amazing job for part timers. The work is easy, so you can focus on your school work while getting paid. But its not the same for full time staff.They are under paid forthe work they do. Especially at the busier clinics in Pickering, eglington square, and cloverdale.
Pros
easy job for part time workers
Cons
low pay
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4.0
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Structured Place
Client Care Coordinator (Former Employee) –  Toronto1 May 2018
Policies and processes are written and laid out.
Lots of focus on performance management
Job security is there
Jewish Holidays are off
They are implementing new soft wares to support clients
Pros
Jewish Holidays are off
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Official response from Hearing Solutions
1 June 2018

Structured Training, they implemented a new software for patient management which is very helpful.

1.0
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Beware Avoid at all cost
Client Care Manager (Former Employee) –  Toronto, ON20 March 2018
Don’t work there.....avoid at all cost. terrible management ! and culture no support from superiors. Nothing is ever good enough poor pay and little or nothing increases.... only for management at head office !
Pros
Jewish Holidays Off If enough Coverage !
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1.0
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Terrible Company to work for ! Avoid at all costs
Client Care Manager (Former Employee) –  Mississauga, ON6 February 2018
Terrible Management, Very high staff turn over. Your concerns or Issues are never taken seriously. Bullying tactics by supervisors,your work is never up to standards at any time. Constant work reviews and self accessment required from beginning. Heavy work load but little pay for CSM’s
Would not recommend this company to work for ! They preach Their out to improve the quality of life for Clients..... it’s all about the $$$$
Pros
Jewish Holidays Off if your full time and there’s coverage
Cons
Every thing possible
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2.0
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Meh
Client Care Coordinator (Current Employee) –  Mississauga, ON29 August 2017
In terms of hours as a part-timer, you may need a second job to pay your bills. Otherwise a good opportunity if you're a student and want to get paid while studying.
Pros
Good 'study shifts'
Cons
Low pay
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4.0
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Well organized company
HEARING INSTRUMENT SPECIALIST (Former Employee) –  Toronto28 April 2017
Great place to learn processes and how they are to completed with guidance from your colleagues or co-workers. Workplace culture is what I enjoyed the most.
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Helping Seniors
Client Care Coordinator (Former Employee) –  Etobicoke, ON1 December 2016
Helping seniors was the only highlight of working for the company! Micromanaged and under utilized. High turn over rates and lack of management support with work stress/ professional development.
Pros
Jewish Holidays OFF
Cons
NO Human Resources. Management Intimidation.
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3.0
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A Pleasant Place to Work
Client Care Coordinator / Office Manager (Former Employee) –  Toronto, ON20 November 2016
I enjoyed working with the patients, and it gave me a sense of satisfaction knowing that I could be of help to ones in need. I enjoyed the work but was in need of change after some time had passed.
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Overall rating

3.4
Based on 28 reviews
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3.5Work/Life Balance
3.0Salary/Benefits
3.3Job Security/Advancement
3.3Management
3.5Culture