Hear Well Be Well Careers and Employment
- Company size11 to 50
Client Care Representative Leader in Stayner, ON
on 18 March 2020
Competitive and funWorked with them for 4 years and there was a lot to learn. Management was good and the hours where okay. Overall I really enjoyed the variety of this position.
HIS in ontario
on 25 August 2021
Awful company to work for!This is NOT a place you will grow in your career! They will try to sell you family company vibes but in reality, you are all alone. The management is non-existent and they have NO HR department. All employees are very underpaid compared to industry standards. The bonus structure probably changed every 6 months while I was there and every time became harder to achieve. Unless you are in a very busy clinic hitting sales targets, you will not be given a raise or any appreciation. If you have an idea or opinion that does not align with the “vision” it will be shut down. There is virtually no training for staff, you are thrown in and have to learn as you go. The staff turn over rate is truly scary. You are being watched with cameras 24/7 and constantly critiqued. Most “team meetings” were focused on spiritual energy work to help increase sales. According to them, if you do not close every sale you did not believe enough. You will be lost as an employee because its just sales focused bottom line. There is no support if you have a work or personal issue. During my time at this company, I felt defeated most days and very under-appreciated. I stayed way too long under false promises of great changes and opportunities to come. Do not waste your time at this company!
HID/ HIS in Ontario
on 14 September 2020
NOT RecommendedHear Well Be Well is not an example of a place you want to be for long. It's a job to fill in a gap or to gain some experience, and that's it. When you start, they talk so highly of their own company and claim they're all a family or "tribe" (ugh), but the reality is much different.Okay, to start, the salary is VERY low. Don't be fooled going in and do your research. CCR (receptionist/ cold-caller) starts at $35 000 and the HID/HIS starts at $36 000. Yeah, you read that correctly: the person who had to do 3 years of school only makes $1000 more than the person who only needs 1 month of on job training. Most other HID/HIS make a minimum of $50 000 to start in other clinics. There is commission here, but don't be fooled by that either. Unless you're in the Midland location, you won't be consistently making enough to make a difference for yourself. They also change the commission structure frequently to the detriment of employees. Oh, and raises? Don't expect them unless you're a top seller or the entire company meets its "sales goal". So either everyone gets rewarded (which I haven't seen happen) or no one does. It's hard to tell whether the company is not doing well, or just being stingy.As pluses, at least the CCR does exist to support you and customers, and apparently you should get a slight bump in pay when you get your HIS title (if you start as HID).Management is also hit and miss. Over some time, some people in management have quit and their roles weren't re-filled, leaving more work for the remaining people. This has lead to changes in behavior and more mistakes on management's part, which they often take out on others around them, despite their best intentions, I want to believe. If you have a work or personal problem, don't expect them to understand like the "family" they claim to be.Benefits do not exist. You'll get a $500 Spending account per year that you pay $50ish into each month, so you're just spending your own money. You'll get 5 days of vacation that you actually get to choose. The other 7ish days are forced during a summer week shutdown and a slightly longer Christmas holiday. Policies will change frequently without any input from employees. There is no HR.The job as HIS itself is hit and miss. Most of the people working here are new, fresh HIDs straight out of school, or had been at one point, so there's not much experience to draw on. Turnover is quite high because people are new/inexperienced. Your training will be rushed, minimal, and focused on selling as the #1, with the company eager to throw you into taking appointments asap. You will be expect to meet high KPI's and your value in the company will be decided by that. So good luck if you're in a remote or poor location or have lots of competition around, or a multitude of other factors. While the service and time allotment for each appointment is good (assuming you know what you're doing), you'll be expected to sell some of the most expensive hearing aids around (average is $5000-6000). According to them, if someone doesn't buy, it's because you didn't believe in the product enough or you weren't good enough. Management is eager to critique you and monitor you at all times via a 24/7 camera right in front of you, which can be uncomfortable. Clients are also hit and miss. Some people are great and easy to work with, but others not so much due to attitude, hygiene, health issues, etc. Basically, you're working with the general public, so expect a wide variety. Even as a people person, it's very tiring on busy days.HWBW does some things right. Unlimited appointments/service for clients, 45 minute lunch, easy-going when not busy, and good testing set-ups and equipment. They're 8:45-5:15 hours, so pro and cons to that. You could certainly do worse than this clinic, trust me, but at the end of the day Hear Well Be Well is just another clinic focused on $$ and not much else. They have the potential, but need to start valuing their employees.
Customer Care Representative in Ontario
on 6 June 2020
Extremely high turn over rate for all staff - Do not recommendBe careful - This company has extremely high turnover rate - and I do mean extreme. Average seniority in this company is about a year, which says a lot about how much they care about $$ and how little they care about you - Even if it's not busy in the office you will be criticized -- Very low salary as well, I have heard that the fully licensed Specialists gets paid around 36,500 a year and a non licensed dispenser gets paid around 35,000 a year. I think that's extremely low as I did chat with some of them and they tell me the average from other companies is 50,000 versus Hear Well Be well's low 35,000. They always tell you how they're family oriented and that they are a tribe, but really they fire employees left and right so they can keep rehiring newbies to underpay. Be weary of this. I worked as a Client Care Representative, but based our small talks, it seems the specialist are very severely underpaid. They will also lay off and re-hire a lot of CCR's to keep costs low too. Good as a temporary job, but forget tenure in this company. Health benefits are "ok-ay". It comes out of your paycheque and is really expensive.
Client and Community Representative in Bolton, ON
on 23 February 2020
High Demanding and Intricate WorkplaceA typical day starts off quietly and with a controlled environment. Management live quite far from the office and often call in throughout the day to get updates. Lots of paperwork/preparing client folders and phone calling clients to schedule/remind them of their appointments. Group conference calling once a week. The workplace culture is balanced. The hardest part of the job is dealing with scared and agitated clients who are not willing to be educated on their hearing condition, and trying to explain to the clients about purchasing the hearing aids/do the hearing test that is recommended for them. and that is best suited for their needs. You need a lot of patience and have compassion when dealing with the clients. Office is always kept clean and organized. Certain restrictions apply within the office and staff usage. Owners of the company are very welcoming and are eager to provide a well job/life balance in your daily workplace and activities. Benefits are also available after your probation period. May have to sometimes drive out of town to attend meetings, gatherings and training.
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