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Hatts Off Inc.
2.5 out of 5 stars.
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2.5Work-life balance

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Okay to start

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This company is okay to get your foot into the field but it's definitely not good long term. Management is absolutely chaotic and shady if you disagree with any they try to get you to do. The rules are ever changing depending on who you are and who your client is, it's hard to understand what is expected of you. The company always messes up people's pay and they are rude when you try to get them to correct. The best part is working with some of the clients who are absolutely sweet and usually just want someone to talk to.

Pros

Experience

Cons

Poor management, poor pay, lots of drama, expected to do jobs never mentioned in the job description
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Bad pay and scam you for hours they want you certified but you pay and your free time and gas

Not paid for 6 weeks before first pay. NO raises minimum wage. Required First Aid CPR you pay you do NOT get paid to get recertified. Required to have UMAB 8 hrs UNPAID each yr Hamilton/Cambridge. YOU PAY GAS TRAVEL. If you work extra hours .They change your hours on you back to 8 hours. Management changes it back to 8 hours EVEN WHEN YOU PUT IN notes reasons. your always having to double check and contact management to try to change it . If for example you work 10pm-7am you come 9:45pm -9:55pm they will not pay you for even a second before the hour of your shift ONLY PAY YOU STARTING 10PM-7pm.Not paid a sec before or after and sometimes which program you are at staff show late
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Find an agency who cares and pays more

Hatts off does not care about their employees or clients they serve . Long , Stressful hours .. upper management is dishonest and covers things up always. Not a place to be long term . Be careful of burnt out here. If i could give them 0 stars i would. Only worry about themselves not others. If you ask for a raise from your $14 you wont get it for 10 years might as well work at Mc Donalds.

Pros

Good Clients

Cons

Long Hours, Poor upper management, Looks as clients as dollar signs, don’t care about employees, do something wrong they will blame you and do everything to make them look good, Poor Agency
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Highly recommend becoming a foster family with Hatts Off

My husband and I have been foster parents with Hatts Off for several years. We cannot say enough about the personalized support and attention from the foster care team. First off, the Director and Supervisors have all been foster parents themselves! They have the lived knowledge and really understand how to best support all foster families. They are compassionate to both the child's and the family's needs. We always feel heard and are asked if there is anything they can do for us. They are accessible and ready to assist in anyway they can, (really). Training opportunities and regular meetings give us a chance to talk to other foster parents while keeping our skills up to date. It is always good for us to share our experiences and listen to others as well. We feel part of a caring, larger family within the Hatts Off foster care team!
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Amazing place to be.

I have been a part of the hatts off agency for almost 20 years. I started as a Mohawk placement student and continued on to do relief for an amazing foster family. During this time I have also worked frontline full time in a group home and have become a foster parent which I have been for the past 14 years. I have truly enjoyed my time with this agency. They have fantastic resources and events for the clients. They genuinely care about the clients throughout the agency. I have always felt supported by my supervisors as well as the directors. They have regular foster care meetings (virtually through Covid) so that they can check in with everyone as a group and connect the foster parents to give ideas to each-other. These meetings always start with the director and supervisors thanking everyone for their hard work and dedication to the clients. They always offer great trainings and workshops to ensure that foster parents are learning new things. Hatts off is a great agency to be a part off and I would recommend it to anyone!!
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No For this Company!!!

Our Supervisor is so unprofessional! Poor management support, they're covering misconducts of the Supervisors. They only care for money not employees! DON'T APPLY HERE! it's not worth it! low salary with high turnovers!

Pros

free lunch, less aggressive clients

Cons

low salary, stressful environment, unprofessional co-workers, Unequality, Poor Management
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Miserable place to work

I would not even advise anyone apply. This is a starter job for anyone who wants to be mistreated and ignored. Definitely favouritism and complaints aren’t taken serious at all. Overall was happiest with the kids. They make it worth it. The employees are not there for them like they should be and are really mean.

Pros

The bonds you form with the kids that live there

Cons

Long hours. Favouritism. Disrespectful coworkers
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Pour Coffee before you EVER work for Hatts Off

Where to begin?From day one you will have no proper training, management is beyond horrible, supervisors are even more beyond hope! If you ask a question, you’re looked at as an idiot, if you try to figure something out on your own... your not a team player! This company is a disgrace from the top right on down!I do feel for the front line workers who do their jobs for peanuts but do things they shouldn’t be without being trained! If your thinking about this field of work... please do not work for this company! You will lose your passion for the field of work!!!

Pros

Absolutely nothing!

Cons

Absolutely everything
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Somewhere to start?

Its a place to start a professional career in child and youth care; though it should be mentioned they hire just about anyone - particularly if you are related to, or sleep with management. Terribly toxic work environment, abundantly clear they do not care for their employees or children. Very much a clique in management, you have to snake your way in if you want to move up the company ladder. Some programs are better than others. Some people are too.Just be ready to do absolutely all the work with little to no training, and no support from management.If you love your work and the children you work with, it is rewarding, and can be enjoyable. I advise you to seek employment elsewhere if possible.

Pros

Free Food, Casual Dress, Free Activities and Events, Decent Benefits, Somewhat Relaxed Environment, 7 Days on 7 Days Off Schedule

Cons

Terrible Management, Appalling Pay
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Warning new ssws/cyws/cycs

Hatts Off is a terrible place to work. Abusive environment. No staff support. When I first started I had all the intentions to make a difference in the lives of others but this agency tainted that for me.It was here I realized how broken the system was. Not only for the youth that reside here but for the staff as well. I worked here for about 2 years and never received a raise or possibility of a significant advancement. During the initial stages of COVID there were absolutely no precautionary measures made by the agency or Supervisors. It's a lot of work for little pay. Good stepping stone for new SSWs, CYWs and CYCs but wouldn't recommend working here long-term.

Pros

Entry-level job for students

Cons

Abusive environment, no raises, no scheduled breaks, long hours, awake overnight shifts, insupportive staff
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Anywhere is better than Hatts Off: A Brutally Honest Review

I am a former Hatts Off employee; both Relief and Full time since 2016 in residential and foster care. I am going to write a balanced review but I will be brutally honest on both sides. First I will say that I am proud of the work I have done working with my clients over the years who I have built some very strong relationships. This was my first job in the field and it was an exciting time for me to get to work in my chosen career. You get to wear many hats (pun intended), like being a parental figure, a counselor, a caregiver, and a mentor. You will spend most of your job "living with the clients" so you will get to know them quite well; What their strengths and challenges are. Most clients are great to work with and you will meet many personalities. The most rewarding moments is when they make that progress. One particular area is when clients and family are able to come together and build better relations. I am grateful to have been able to work with some passionate and dedicated staff who always put the clients first. Even in difficult times, I wouldn't want to be with anyone else. Unfortunately although you may have many positive experiences, you are likely to have a lot of negative ones as well. This is based on my experience and yours may be differ completely. You will only be working with one or two people so hope that you get along with them well or your experience will not be pleasant. You will be spending a lot of time with your co workers which you will get to know them very closely. Your chemistry with them may lead to a great experience - 

Pros

Build great relationships with clients, Some Great staff, Able to do good work in the field (Depending on the program)

Cons

Poor and unprofessional management and staff, Terrible pay, barebones benefits, Cliques, 35 hour weekends, Underfunded houses, No Union
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Terrible experience working for this company

I worked at Cam's program and I have to say I've never had such a neglectful mentor. Not only is he never there, but he doesn't even know what's going on when he is there. He's a nightmare to work with and he makes up lies about the clients AND the staff. He isn't there on weekends and collects money out of the staff's pocket. Disgusting company, and disgusting employees who they cover for.
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Awesome Staff, able to develop a lot of skills here

Awesome group of staff and clients to work with. Have found that Management is quick to address issues or concerns when brought to them. Have found some "bad apple" staff who complain about wage, feel they should be payed more for less work or feel they should get more money when their qualifications do not even warrant it. These people leave nasty messages to other staff, post online horrible accusations and feedback that is not true. When brought to a supervisor or upper management attention they try to work with these people to support them but these people try to poison others. These people are managed and when they are unwilling to grow and be a positive force on a team and with clients they are let go ( as they should be). I love this agency it has allowed me to grow, all positions advertised including supervisory or director positions and all front line are internally advertised and open for everyone to apply to. If your eager to work, motivated, willing to be diverse and open minded and want to advance in a company I suggest you apply here. If you want it you will succeed it is all in your attitude Thank You to my supervisor, coworkers and management of Hatts Off
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Understaffed & underpaid

Good for experience but not worth the minimum wage. Very unprofessional, understaffed and stressful environment especially when the staff talk bad about each other. They make you wait for your first pay for about over a month. They make you sleep on couches that were very unsanitary better off sleeping in a sleeping bag on the floor. No hours. Wouldn’t recommend a long term employment.
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Badly managed. A for-profit business first and foremost.

If you want to work a job with long hours, high stress, low pay and management that doesn't care about you for a company that cares only about making money, then Hatts off is for you. A typical day depends on where you work and what shift. Tasks include assisting clients with daily routines, driving to visits and appointments, meal prep, cleaning and yardwork, paperwork, organizing activities such as outings or crafts. Unfortunately houses are chronically underfunded and understaffed and with very few exceptions, supervisors don't care. Even if you have a supervisor who does, the management above them doesn't. There is no criteria or requirements for employment so people with no qualifications or experience are working with high needs and high risk kids, and it shows. There is no fairness, and lots of favouritism. Staff who do nothing or break the law and are abusive towards kids are protected and keep their jobs while hard-working staff are run to the ground trying to make a difference. Overall, low pay and bad hours, constant lying, drama and a company who only cares about making a profit.

Pros

None

Cons

Everything
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Terrible place to work, violent

Terrible place to work. Potentially very violent. Low low pay. For profit agency, very little goes back into program. Sometimes necessary to restrain clients in public where people spit on you. Not a nice or safe place to work.

Pros

I cant think of anything

Cons

long hours, poor pay, dangerous
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HattsOff Survival guide

an essay wouldn't be enough to be quite frank. The worst thing about this company is management. As a support staff you will have House Mentors (basically a den mother) pass on a majority of their obligations, while not fulfilling their roles but collecting cheques meanwhile you're making $15/h to start (unfair wage:responsibility ratio) Basically how it works is there are staff that do shift work and there is a house mentor. The house mentor is in charge of the house and required to sleep their from mon-thurs + weekends (fri-sun) unless they pay someone work their overnights/weekends. THE AMOUNT OF MENTORS THAT DO NOT SLEEP AND THEIR PROGRAMS and do not have staff to cover so they can still collect the overnight money is absurd - sleeping there isn't their only role and good luck finding out what they're obligations are because they wont tell you. IF YOU KNOW then they'll have to do their jobs The schedules can be super inflexible - because staff are robots It is mandatory to participate in the group med plan (which - no surprise - is trash) AND HEADS UP after the 6m mark, if you do not hand in your application within a reasonable timeframe they will automatically charge you family rate of $170 a month vs the single rate of $70. How do you know when to apply you ask? They ARE SUPPOSE to send it to you around your 6m , but their communications are also trash so if you don't ask for it, it wont happen and then boom and additional $170 is hopping out that paycheck. Their communication 1/10 and on top of that many of HattsOff "upper" employees do not like - 
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It is a good life experience to work with the disadvantages children

Pay is not great and no room for personal advancement working with this agency. However, the management is very understandable sometimes given the nature of the work we do.
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Poor Management

This Company should pay employees more money for the duities they expect staff to do. Management has poor communication. It takes six weeks to get your first paycheck which no one tells you about. When your short on your pay check they do not sort it out or get back to you. Milage is not paid out in time or at all. Respect is not shown to employees. There are clicks that this company if your not I. The click you will have a hard time in the company.
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Stressful, long hours, terrible pay

This company pays its employees minimum wage to work in extremely hostile and stressful environments. They do not provide you with WSIB which you will need at some point while working here. They demand that you work alone at night which can set staff up to be seriously injured or traumatized. 16 hour Saturdays and 14 hour Sundays are mandatory as part of your 7 days on 7 days off work week. Completely awful company that does not care about you in any way.
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Gained great experience here but the wage was extremely low.

Gained lots of experience through Hatts Off working with children whom had mental health, exceptionalities, behavioural issues. Learned how to write and attend case conferences and worked with children and their families to try and provide a better outcome for the youth.
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Overall rating

2.5

Based on 61 reviews
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Ratings by category

2.5Work/Life Balance
2.0Salary/Benefits
2.4Job security/advancement
2.3Management
2.3Culture

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