Working on commission is not fun at all Pressure to set appointments with clients over the phone work not paid extra hours you maybe get promoted if the store manager likes you personally not depending on your qualifications
Clothing advisor (Former Employee) – Ottawa, ON – 19 November 2018
It’s not a fully commission based job. I don’t understand why people are saying this. You are guaranteed fifty thousand then you get 3 percent. You are reduced in pay only if you don’t perform. The hourly fee is 24. Thank you.
somewhat toxic environment with serious communication problems.
Admin Staff- Shipping and receiving (Former Employee) – Calgary, AB – 3 July 2018
If you work in any support staff position, you will likely never leave that position. Harry Rosen does not like to promote from within. The store was fun to work in a times, and there were plenty of chances for me to be creative with my merchandising work, when i wasnt cleaning up after everyones sales.
terrible management with few opportunities for advancment
Customer Service Representative (Former Employee) – Toronto, ON – 23 May 2018
Super stressful work environment for CSR staff, contantly being talked down by managers and sales associates alike. You are blamed for everyone else's mistake and micro managed. Paid minimum wage and expected to deliver above and beyond what you are getting paid to do. No wonder why there is the highest turn over in the company for CSRs, they drop like dominos! Every store is consistantly understaffed or short at the desk because they dont treat CSRs like humans. Some advice to Head Office, pay some attention and look into why there is such a high turnover rate in CSRs. Management and Associates need to learn to do their own work and not dump it on the Admin.
Associate Manager (Former Employee) – Toronto, ON – 11 May 2018
its a very difficult place to work as a employee and even more difficult place to mange. the staff has no respect for the management and employees are contently fighting on the floor with other staff for sale. As a manager you always had to take a side and you are always forced to take the side of the top seller.
MIS department (Current Employee) – Toronto, ON – 10 May 2018
I've worked in the MIS department. Very nice people to work with, but the company needs a lot of direction in terms of IT and needs to hire more competent workers in general (IT workers are good though)
Customer Service Representative (Former Employee) – Vancouver, BC – 22 March 2018
It is a great start for an individual with limited to no retail experience. It is a good place when you're shifting from food service to retail. The job requires a lot of standing, cleaning, resolving customer issues, and processing transactions. It is a classic admin job except the sales associates treat and address you as cashiers. There are menial tasks to keep you busy during the quiet times of the day or year. The management style is still archaic, where managers place a lot of value in hierarchy and favouritism, and they leave no room for new ideas. They do not like to implement new procedures. Most of the managers do not follow their own rules but expect lower employees and junior managers to act accordingly. Being a CSR is hard because every associate thinks you're on their payroll, managers impose their authority especially when it is in their favour, and you will be held accountable for every mistake, even if it is not yours. Instead of ancillary, CSR's are treated as entry level employees where management places a lot of authority on them yet salespeople treat them as people who press buttons for them. CSR's cannot advance in the same way sales associates could. CSR's are not valued, if at all, in the same way as sales associates. CSR's grow in many ways in Harry Rosen, and eventually out of it.
Stock Associate (Former Employee) – Mississauga, ON – 14 March 2018
I worked here seasonally, it was a great place for my first job. All the employees are really nice and treat you with a lot of respect and make you feel comfortable while adapting to a new environment.
demand in high sales and high productivity, strong client relationships
Sales Associate (Former Employee) – Edmonton, AB – 31 October 2017
excellent company to work for, if you want a career in luxury retail. Unfortunately management (depending on store location) only cares about themselves and are a bunch of egomaniacs. If your an excellent salesman and want to make money, and knows how to play politics, this is the place for you.
Customer Experience Lead, Manager (Current Employee) – Mississauga, ON – 25 October 2017
A typical day starts with auditing nightly report packages from the previous night and following up with e-mails to make sure the staff is in audit compliant in all procedures. The rest of the day includes amending transactions and processing them correctly and following up with staff to make sure they understand proper procedure. I continue to learn how to better manage staff and strive to maintain a healthy and amicable working environment.
Fantastic Product with less than fantastic Management
Associate (Former Employee) – Vancouver, BC – 17 October 2017
This is a fantastic place to work if you a lover of luxury product. However it is a commission first environment that comes with a lot of pressure and unpleasant run ins all too often. If you are a money driven individual, this is the place for you. If you like a nice work environment, try elsewhere.
o Customer Service Representative (Former Employee) – Vancouver, BC – 14 October 2017
Harry Rosen was a great company to work for unfortunately the management team was not trained to standards. Other than that the job itself was quite straight forward and easy but not much there in terms of advancement.
i liked working there because it was something not complicated to do and i worked with my sister cleanin, but the people who go shoping there felt unconfortable with our presence , so that is the main reason i left.