It is a great start for an individual with limited to no retail experience. It is a good place when you're shifting from food service to retail. The job requires a lot of standing, cleaning, resolving customer issues, and processing transactions. It is a classic admin job except the sales associates treat and address you as cashiers. There are menial tasks to keep you busy during the quiet times of the day or year. The management style is still archaic, where managers place a lot of value in hierarchy and favouritism, and they leave no room for new ideas. They do not like to implement new procedures. Most of the managers do not follow their own rules but expect lower employees and junior managers to act accordingly. Being a CSR is hard because every associate thinks you're on their payroll, managers impose their authority especially when it is in their favour, and you will be held accountable for every mistake, even if it is not yours. Instead of ancillary, CSR's are treated as entry level employees where management places a lot of authority on them yet salespeople treat them as people who press buttons for them. CSR's cannot advance in the same way sales associates could. CSR's are not valued, if at all, in the same way as sales associates. CSR's grow in many ways in Harry Rosen, and eventually out of it.
Toxic work environment