Harry Rosen Inc. Employee Reviews

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Horrible work environment
Customer Service Representative (Former Employee) –  Toronto, ON23 May 2018
Super stressful work environment for CSR staff, contantly being talked down by managers and sales associates alike.
You are blamed for everyone else's mistake and micro managed. Paid minimum wage and expected to deliver above and beyond what you are getting paid to do. No wonder why there is the highest turn over in the company for CSRs, they drop like dominos! Every store is consistantly understaffed or short at the desk because they dont treat CSRs like humans. Some advice to Head Office, pay some attention and look into why there is such a high turnover rate in CSRs. Management and Associates need to learn to do their own work and not dump it on the Admin.
Pros
Benefits for full time, discount
Cons
Everything else, management, employees, customers
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Good Place
MIS department (Current Employee) –  Toronto, ON10 May 2018
I've worked in the MIS department. Very nice people to work with, but the company needs a lot of direction in terms of IT and needs to hire more competent workers in general (IT workers are good though)
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productive and fun place to work at
Emploi au service à la clientèle (Former Employee) –  Montréal, QC5 May 2018
nothing bad to say about the customer service job. The staff was very sociable, polite, helpful when in need of help. great team work and management. Very fun workplace and good hours.
Pros
management, the staff, the products
Cons
none
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Fun but very competative.
Sales Associate (Former Employee) –  Toronto, ON5 April 2018
Very heavily results oriented environment. Great benefits and opportunity if the right fit. Loved the people part of working there. Staff and helpers were amazing. A real challenge!
Pros
Great benefits. Unlimited income potential.
Cons
Long hours. Holidays and weekends.
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Great learning experience
Administrator, Customer Service Representative (Former Employee) –  Toronto, ON2 April 2018
Very fast paced, high end retail setting. wonderful learning experience with regards to business and elite culture. would recommend anyone wanting to learn sales, retail, and professionalism.
Pros
networking, decent employees, occasional benefits
Cons
long hours, fast paced, high demand for sales.
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It's a stepping stone
Customer Service Representative (Former Employee) –  Vancouver, BC22 March 2018
It is a great start for an individual with limited to no retail experience. It is a good place when you're shifting from food service to retail. The job requires a lot of standing, cleaning, resolving customer issues, and processing transactions. It is a classic admin job except the sales associates treat and address you as cashiers. There are menial tasks to keep you busy during the quiet times of the day or year. The management style is still archaic, where managers place a lot of value in hierarchy and favouritism, and they leave no room for new ideas. They do not like to implement new procedures. Most of the managers do not follow their own rules but expect lower employees and junior managers to act accordingly. Being a CSR is hard because every associate thinks you're on their payroll, managers impose their authority especially when it is in their favour, and you will be held accountable for every mistake, even if it is not yours. Instead of ancillary, CSR's are treated as entry level employees where management places a lot of authority on them yet salespeople treat them as people who press buttons for them. CSR's cannot advance in the same way sales associates could. CSR's are not valued, if at all, in the same way as sales associates. CSR's grow in many ways in Harry Rosen, and eventually out of it.
Pros
Vacation pay
Cons
Toxic work environment
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Great place to work!!
Stock Associate (Former Employee) –  Mississauga, ON14 March 2018
I worked here seasonally, it was a great place for my first job. All the employees are really nice and treat you with a lot of respect and make you feel comfortable while adapting to a new environment.
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hard place to work
Hugo Boss Sales Manager (Former Employee) –  Toronto, ON27 February 2018
Very difficult environment to work within however, great pay if you a truly strong and independent seller. Not a place for people who cannot handle criticism.
Pros
pay
Cons
management is over-critical
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Great Environment
Associate (Former Employee) –  Toronto, ON22 January 2018
Management and other coworker made it easy to adjust in to a high-end retail store. Gained valuable experience and learned a lot in regards to selling and customer service
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demand in high sales and high productivity, strong client relationships
Sales Associate (Former Employee) –  Edmonton, AB31 October 2017
excellent company to work for, if you want a career in luxury retail. Unfortunately management (depending on store location) only cares about themselves and are a bunch of egomaniacs. If your an excellent salesman and want to make money, and knows how to play politics, this is the place for you.
Pros
excellent renumeration
Cons
retail hours, everyone has an ego
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Positive and productive working atmosphere.
Customer Experience Lead, Manager (Current Employee) –  Mississauga, ON25 October 2017
A typical day starts with auditing nightly report packages from the previous night and following up with e-mails to make sure the staff is in audit compliant in all procedures. The rest of the day includes amending transactions and processing them correctly and following up with staff to make sure they understand proper procedure. I continue to learn how to better manage staff and strive to maintain a healthy and amicable working environment.
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Fantastic Product with less than fantastic Management
Associate (Former Employee) –  Vancouver, BC17 October 2017
This is a fantastic place to work if you a lover of luxury product. However it is a commission first environment that comes with a lot of pressure and unpleasant run ins all too often. If you are a money driven individual, this is the place for you. If you like a nice work environment, try elsewhere.
Pros
Great Staff Discount/Fantastic Product
Cons
Poor Management Support
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Great company
o Customer Service Representative (Former Employee) –  Vancouver, BC14 October 2017
Harry Rosen was a great company to work for unfortunately the management team was not trained to standards. Other than that the job itself was quite straight forward and easy but not much there in terms of advancement.
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Quiet shifts
Merchandiser (Former Employee) –  Toronto, ON26 September 2017
its retail but the people are great. shifts are pretty good and managers are very understanding. very slow and quiet store so shifts do not so by that fast
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Belle expérience
Conseiller aux ventes (Former Employee) –  Montréal, QC17 September 2017
Il y a une très grande culture de la formation et de la compétitivité.

Le client est au centre de la stratégie et l4ensemble des actions en découlent : de la prise de rendez-vous, l'accueil, le suivi après-vente.
Pros
Bonne ambiance de travail et accès à des prix compétitifs sur les costumes
Cons
Concurrence entre les conseillers
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easy job to do, but not very nice coworkers ( salers)
Maintenance Worker (Former Employee) –  peel, st, mtl16 August 2017
i liked working there because it was something not complicated to do and i worked with my sister cleanin, but the people who go shoping there felt unconfortable with our presence , so that is the main reason i left.
Pros
only on weekends
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Great place
Shipper/Receiver, Administration and Sales (Former Employee) –  Vancouver, BC12 August 2017
great place to work, lots of benefits, great culture, very flexible,...........................great group of employees to work with. and overall excellent company to grow with
Pros
flexibility
Cons
none
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not a bad job
clothing advisor (Former Employee) –  Toronto, ON27 July 2017
not a bad job if you can take the stress because it is a full commission based job. but if you are seeking a carrer, maybe it is not the right choice for you
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Productive and fun team
Visual Merchandiser Associate (Current Employee) –  Mississauga, ON10 July 2017
The job culture is great. The company worries about the culture and employees which is shown on their durability in the company and performance.
The management team is knowledgeable.
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Profesional stuff
Administrative Assistant (Former Employee) –  Calgary, AB20 June 2017
Great department to work in the store but had to help with customer service and phone calls so basically this is a CSR position as well. The department is busy on seasonally.
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Overall rating

3.4
Based on 52 reviews
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3.2Work/Life Balance
3.4Salary/Benefits
2.8Job Security/Advancement
2.6Management
3.0Culture