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Hand & Stone Massage and Facial Spa
3.3 out of 5 stars.
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Hand & Stone Massage and Facial Spa Careers and Employment

About the company

  • CEO
    Todd Leff, CEO
  • Founded
  • Company size
    more than 10,000
  • Industry


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40 jobs


Salary estimated from 176 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 1.5K reviews and is evolving.


Sales Associate/Receptionist in Mississauga, ON
on 3 February 2021
Stressful work environment due to poor management
My role involved a constant rotation of Reception, Janitorial and Laundry duties, etc. Surprisingly this role can get quite physically tiring on busier days, which makes it very uncomfortable to return to the front desk out of breath and sweating. Management micro-manages too an excessive level, and in my opinion, ends up backfiring when it comes to productivity. I think there needs to be better strategic planning and discussion from management with their staff. The Sales Associate position is not worth minimum wage pay at this location. Many have come and gone quite quickly since they’ve opened.
RMT in Barrie, ON
on 30 May 2021
Low pay, unprofessional environment
Overall the working conditions for the spa itself were ok, but the pay was very low and the management was nonexistent. The owner could not care less about the staff she keeps which shows, because they can never keep staff and the turn over rate is insane. I personally would recommend to stay away from chain places like this, where you are but a number and mean nothing at the end of the day. Other locations may be better, but the owner of the Barrie locations has a lot to learn.
RMT in Aurora, ON
on 31 January 2021
Management talks
Apparently all the owners know each other. Beware although the initial start is fun and easy if anything goes wrong you're out. If your personality doesn't fit your out. If you don't agree with what they want... you guessed it.. you're out. Management is too friendly with employees and they talk amongst each other behind your back. Some of their standards are archaic with table set up and material. Expectation is that you follow what management says even if it goes against CMTO standards and norms within industry. The place I worked at made their own rules and lied about being a "head office thing" and "that's what everyone else is doing" type of thing. Marketing you as a new hire was not happening! You might as well stay home
Former Spa Associate (SA) in Vaughan West Location
on 12 January 2021
Problematic Staff
Toxic work environment, there’s always gossip and management doesn’t know how to de-escalate conflict. Their own employees literally destroy the reputation of the company.
Spa Associate in Markham, ON
on 22 September 2020
A complete waste of time and confused management
Was essentially told that I was hired, after the manager asked me to attend a training session. The training was from 10 am until 7:30 pm, and was basically a bunch of information, with me not actually doing any work. Upon leaving, I was told I would receive the upcoming schedule. After leaving however the manger emailed me and told me that they had moved forward with another candidate. Makes absolutely no sense that they would not decide this during the hiring process and instead I was made to fill out multiple forms that made it seem as though I was hired, only for them to cut me after wasting my time, that I was not compensated for. Be weary of this place!

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Questions and answers

People have asked 14 questions about working at Hand & Stone Massage and Facial Spa. See the answers, explore popular topics, and discover unique insights from Hand & Stone Massage and Facial Spa employees.

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Interview insights

Insights from 39 Indeed users who have interviewed with Hand & Stone Massage and Facial Spa within the last 5 years.
Average experience
Interview is easy
Process takes about a day or two
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