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HSBC Employee Reviews for Manager

Job Title
Manager17 reviews
Location
Canada17 reviews
Found 17 reviews matching the search
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4.0
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Great opportunity for learning new policies and procedures and stay informed and up to date on trends to help clients determine the correct choice of product for their needs.
Pros
Sometimes free lunches.
Cons
Stressful environment due to sales quotas.
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3.0
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Good place to work, good employee benefits. Good hours. Good staff discounts. Could improve on staff parking and could on work life balance. Overall good
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1.0
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Let's start with pro's:
good - HSBC still has a stellar brand, despite everything.

good - the bank is huge, and theoretically can provide a rich and wide-ranging career.

good - there are some good managers, great employees, awesome and interesting clients.

good - outstanding international and currency capabilities and a host of good (but often not great) products


technology - this is a consistent theme, but it has to be said. Where technology can lift some banks up, at HSBC it's a consistent tailwind

demotivating management - higher ups endlessly focus on the negative, all about 'what' was achieved - rarely 'why' - and less of a focus on what people actually control and can do something about.... A regional update is always nice, but each person only controls their own results - why not focus on this? A sense of collective punishment is the result, many staff just tune out the calls.

Poor processes - still uses manilla folders from 1950s because...why not?

Bureaucratic - 5 different departments needed to complete a single operation. This is normal for banks, but HSBC takes it to an extreme.

Low pay - average or below market compensation

ad-hoc approach to designations - highly tenured staff that deal with some of the banks top clients are excused from having even the bare minimum of appropriate qualifications (?) At other firms you 'must' have appropriate designations and a focus on continuing education, at HSBC it's an afterthought.

Long hours - weak work/life balance. I actually don't mind long hours when the team is working together and everyone's pulling
 - more...
Pros
Some outstanding - even incredible colleagues. Brand still has some prestige.
Cons
The company needs to be reengineered from the ground up.
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4.0
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Good management and provide flexible working hours
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1.0
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Passive aggressive managers who coaches using PowerPoint slides and then expects you to know everything. They promote teamwork by encouraging you to rat on each other. Check ins are used as witch hunting sessions. Slightest mistake, the managers take glory by reporting you to the leadership team without finding out why. Expect your head to be stepped on at every possible opportunity.

Very complicated systems and processess - siloed organization. Only dinosaurs get advancement and if you are not an old timer - you do not matter. Do not expect any promotion unless someone leaves or retire from the bank.


Company should practice what they preach. Pepple do not have a voice and do not get heard in this organization.
Pros
Benefits
Cons
Toxic people and work culture
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5.0
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Management is very helpful and there to guide you.
Workplace culture is very easy-going yet professional.

Meeting clients or new people inspire me to be at work.
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3.0
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HSBC is changing considerably and always having to adapt to new measures that restrict employees at times in doing their job correctly and efficiently.
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1.0
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Do not apply to work here!! the turnover of staff is incredible.. and with no training and terrible process and procedures.

Mgmt is extremely unsupportive and don't encourage growth or team work.
Pros
none..
Cons
everything..
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4.0
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I worked on the retail side of things and the company lags far behind its competitor. Things are much better in commercial banking, retail is mostly done because of regulatory constraints on the bank
Pros
Core leave
Cons
Management
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3.0
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Good people at branch level, higher than normal sales targets and sales pressure and compliance expectations. Salary and benefits seem to be competitive.
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2.0
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HSBC group development is undergoing a transformation and is very much in a sate of transition. Overall a good company to work for but currently in a state of change.
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1.0
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I've worked for 4 FI's over the years and can tell you that HSBC is by far the worst.

Micromanagement is a huge part of branch life, with management preferring to threaten for motivation, rather than to encourage or celebrate even the smallest of wins. Sometimes, people need encouragement and the only feedback I ever seemed to get from my reporting managers was negative stuff. The training is minimal and the systems are antiquated. It got to the point where confidence was shattered and even the slightest error on my part would result in a closed door meeting for reprimand. I became afraid to do nearly any task, in fear that it would be critiqued in some small way.


Their compliance is far beyond any other bank. I understand KYC and source of funds questions, but they take it to the next level. Too far actually. Clients became upset and would take out frustration on branch staff. Whenever a client became frustrated with process, procedure, delays or anything else, the management was quick to throw staff under the bus, protecting the HSBC brand by turfing blame to the banker the client dealt with. Instead of, "I'm sorry Mr. Client. We'll do the best we can to resolve this matter in a reasonable time and rectify it for you...," they would instead say, "Oh- that's too bad. Would you be interested in another banker?" This pushed blame to people like myself, rather than the underwriters, the bank, the processes, the systems, or even themselves.


If you like worrying about job security and you enjoy constant micromanagement, then HSBC is the place for you.


0.5/5
Pros
Great hours; most branches aren't open weekends.
Cons
terrible management, bonus structure terrible, and embarrassing systems and processes.
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3.0
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Depending on which branch you work, it could be a good experience or a horrible one. Hard target driven and lack of focus on client base. Most of the time was dealing with client complaints.
Pros
Benefits. Advancement. Salary
Cons
Corporate culture. Treatment of clients
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3.0
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Very busy work environment, I like the hectic space.
Clients of a global bank very diverse ever changing goals and needs.

I am part of the management team, heavy schedules.

Very diverse coworkers.

Work life balance.

Helping Clients.
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3.0
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International company to work for
Sales targest

Tranings in place

Room to grow
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3.0
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Strong exposure to clients with diverse background from all over the world. Great place to build your industry connection.
Pros
Good colleagues. Experience in a global bank.
Cons
Long hours. Insufficient training & support. Very demanding targets. Poor management.
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5.0
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Having worked for HSBC for one year and moved up quickly from personal banker to Premier Banking Manager showed the dedication of HSBC to see its employees succeed. Tools required for furthering knowledge provided to employees to succeed.
Great crew of employees, an amazing Manager, Corrine W, whom I had the priviledge of working under. She was very knowledgeable on all things HSBC and always willing to share with her staff.
Pros
hours; involvement
Cons
nothing!
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