HSBC Employee Reviews for Customer Service Representative
Customer Service Representative20 reviews
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Bad culture especially the people from Mainland China or HK. Very clickish organization- politics is so high. The management team are so snobbish and really take their titles to heart. Watch your backs.
Culture and bad management
Good place to learn and develop career wise because of multiple products offered. Good management, Management is very helpful and there to guide you. Workplace culture is very easy-going yet professional. Meeting clients or new people inspire me to be at work.
meeting different clients
Working with HSBC was great, had wonderful team members and team leaders, who were willngly to put me through the various processes when i first resumed. After getting well rooted into the system I was in turn able to help new and old members as well.
I have worked for HSBC for over 22 years, 15 years at Main branch and 7 years at Harvest Hills branch. Customer service is what I do best. None of the work is repetitive, you always had something new everyday.
I enjoyed serving and knowing the clients very well.
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Call centre job was a nightmare to me, but could be a good job for you if you are' the talkative' and 'doesn't get affected by others' words' type of people. Culture was bad, managing style was horrible.
fixed hours, no need to OT
Everyday, as I go to work, the environment that I have with this company constantly showing me that we can be healthy at work. Working in a BPO industry as we know has its graveyard shifts and its not easy to deal with especially in a day to day basis, but my workplace made it easier for me since I have the best people to work with. The staff are all understanding on the needs of its employees. The upper Bosses are all approachable and sometimes you wouldn't think they are the boss. The only hard part on this environment is the safety when going home or vice versa during delinquent times. Another thing that also makes me smile, is that our Company provides shuttle for us. Also, it makes your life more easier since it conducts parties, gatherings and events for work and life balance.
Free juices, coffee and shuttle ride.
I found it a generally well rounded cohesive place to work. I enjoyed the customer contact and new challenges that came every day. My co workers were agreeable and team players. The management for the most part was well trained and cordial. The hardest part of the job was keeping up with new mandates and courses, but kept you challenged.
good flexible working hours
nothing to note
My typical day at work is to help clients with their financial needs and also help them with their financial decisions.My co- workers are very friendly and suppotive.The hardest part of my job is to keep up sometimes with paper works.The most enjoyable part is the relationship which I maintain with my clients.
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